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Deployment Failed: Error - Failed To Create Remote Directory -...
SymptomsWhen deploying to a machine it fails with the error: Error - Failed to create remote directory - %SystemRoot%\ProPatchesYou can also see this error in the ST.Protect.managed log...
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DPDTrace Logging Tool Used For Patch Detection Issues
PurposeThis document outlines how to run a DPDTrace. This may be necessary when troubleshooting detection issues. Steps DPD stands for Dynamic Product Detection. It’s the method our scan engine uses...
View ArticleDPDTrace Tool Fails To Scan Target Machine With: Could not download file...
PurposeThis document provides guidance to running a DPDTrace on servers with no internet connectivity or other issues preventing the download of hf7b.xml data file.DescriptionYou attempt to run a...
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Can Shavlik Protect Be Used To Manage Windows Surface Tablets?
Purpose Can Shavlik Protect be used to Patch Windows Surface tablets? Resolution Shavlik Protect is able to patch all Windows based tablets running versions of the Windows 8 Family, excluding Windows...
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Failed To Schedule The Task Using The Microsoft Scheduler Error When Trying...
ProblemYou receive a pop-up error when attempting to publish patches in Shavlik Patch."Failed to schedule the task using the Microsoft Scheduler. Please verify the user name and password."Cause The...
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How to Identify SQL Service Pack Version
Purpose This document outlines how to identify the installed version of SQL and its current Service Pack. Using SQLCMD 1. Open a command prompt window on the machine with SQL installed on it. 2....
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Why Do Patches Not Have A 'Download' Indicator Next To Them?
Purpose This documents explains why some patches do not have a 'Download' indicator next to it. Symptoms You find a patch in Patch View or a scan result, and there is now Download button in the patch...
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Configuring Virtual CPUs To Optimize Performance With SQL Server Express And...
Purpose Shavlik Protect supports multiple virtual processors with multiple cores. However, Microsoft SQL Server 2012 Express Edition SP1 recognizes a maximum of 1 Virtual Socket with 4 cores for that...
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How To Troubleshoot Error: "The Scan Has No Partial Results. Please Wait...
Purpose The purpose of this article is to resolve "The scan has no partial results. Please wait until there is at least one machine below." error that can occur after successfully scanning a group of...
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Protect Cloud Overview/FAQ
PurposeThe Protect Cloud synchronization feature enables your agents to check in and receive policy updates from the cloud. This allows you to manage agents on machines that are not able to communicate...
View ArticleSQL Query To Find CVE Numbers Associated With Qnumbers
Purpose This document provides a SQL query to find CVE numbers associated with Qnumbers. StepsBasic steps to use the attached SQL query:Ensure Protect is closed.Open SQL Server Management StudioConnect...
View ArticleDeployment Tracker Stays At Executed Or Scheduled Status
SymptomsWhen deploying patches, the deployment tracker shows 'Scheduled' or 'Executed' but never updates with a new status. CauseThese are two of the most common causes for this issue:Port 3121 is...
View ArticleDeployed Patches Appear As Missing In Protect After Subsequent Scan
PurposePreviously deployed patches show as missing in Protect. CauseThis issue occurs when Protect cannot locate the patch you installed. It is possible that the patch is delivered to the remote...
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Unhandled Exception Error Verifying Username And Password Under Account
PurposeThe purpose of this article is to troubleshoot an error that occurs when verifying the account in Shavlik Protect Settings.SymptomsIn Shavlik Patch Settings the user will get an unhandled...
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How To Configure An Agent Policy To Use A Distribution Server
CommunityTemplatePurpose How to configure an Agent Policy to use a Distribution Server as a download source for Engines, Data and Patches. Description Create or Modify existing agent policyTo create...
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The Software Upgrades In Shavlik Patch Have A Classification of "Update...
Purpose This document provides information about a requirement to be able to successfully utilize the 'Software Upgrades' available in Shavlik Patch. Above: Example of the 'Software Upgrades' that...
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How to Initiate an Asset Scan From a Machine Group
Purpose How to Initiate an Asset Scan From a Machine GroupSolution In the Machine Groups pane select the desired machine group.Within the machine group dialog click Run OperationOn the Run Operation...
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Shavlik Patch (formerly SCUPdates) Supported Products list
Updated: 4/15/2015 7zipQ7ZIP920 - 7-Zip 9.20Q7ZIP920 - 7-Zip 9.20 x64 Adobe Acrobat 8QAA0831 - Adobe Acrobat 8.3.1QAA0811 - Adobe Acrobat 8.1.1QAA0812 - Adobe Acrobat 8.1.2QAA0813 - Adobe Acrobat...
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How To Cancel / Delete Scheduled Tasks
Purpose This document outlines how to cancel a scheduled task. Steps In Protect choose Manage > Scheduled Tasks. For DeploymentsSelect the target machine in the tree on the left....
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Error 452: Unable To Connect To The Remote Machine
Symptoms Cannot scan a remote machine with ProtectScanning a remote machine in Protect fails with the following error: Error 452: Unable to connect to the remote machine You...
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