Overview

A 90 minute scan timeout was implemented in Patch or Windows server 9.3.x.  We have devised a method to increase the scan timeout for customer's who require more than 90 minutes for agentless scans.

Instructions:

1) Close the  UI, Stop all Ivanti Services and archive / delete all logs from C:\ProgramData\LANDESK\Shavlik Protect\Logs

2) Extract the ScanTimeoutConfigurable.zip

3) Read Disclaimer.txt

4) Go to the Protect installation folder. Default location:

C:\Program Files\LANDESK\Shavlik Protect

5) Rename ST.BusinessObjects.dll and ST.UI.Controllers.dll to ST.BusinessObjects.dll_Backup and ST.UI.Controllers.dll_Backup (For backup purposes)

6) Copy ST.BusinessObjects.dll and ST.UI.Controllers.dll from the extracted folder to the Protect folder

7) Right-click ST.BusinessObjects.dll and ST.UI.Controllers.dll --> Properties

8) On the General Tab, make sure there is NO unblock button. If there is, click unblock

9) Open STEnvironment.config and add the patchScanIntervals="9" attribute to the end of the environment tag. patchScanIntervals represents 10 minutes. So, patchScanIntervals="1" means wait 10 minutes. patchScanIntervals="2" means wait 20 minutes, and so on.

Set patchScanIntervals="9" to which ever number prevent the scan from timing out.

Before:

<environment agentCheckInTimeout="00:15:00" agentRegistrationTimeout="00:15:00" downloadInactivityTimeout="00:01:00" maximumVMwareMounts="5" arrivalsDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\Arrivals\" autoUpdateUri="https://content.ivanti.com/data/Protect/v9/93/UpdateVersion.xml" cacheDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\Cache\" certificateAuthorityDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\CertificateAuthority\" consoleCertificateSerialNumber="AC59D97F288502AC460A0763133B6CC9" consoleId="d13bc6d7-f122-420f-b61b-9e9a1105eb4b" consoleServicesPort="3121" customPatchConfigFilePath="C:\ProgramData\LANDESK\Shavlik Protect\Console\ST.CustomPatch.config" dataCollectorUri="https://license.shavlik.com/License/v92/DataCollector.svc" dataFilesDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\DataFiles\" helpUriFormat="https://help.ivanti.com/Protect/93/{0}/{1}" itScriptsOutputDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\ITScriptsOutput\" manifestUri="http://content.ivanti.com/data/Protect/v9/93/manifest/protect.manifest.cab" tempReportsDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\TempReports\">

After:

<environment agentCheckInTimeout="00:15:00" agentRegistrationTimeout="00:15:00" downloadInactivityTimeout="00:01:00" maximumVMwareMounts="5" arrivalsDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\Arrivals\" autoUpdateUri="https://content.ivanti.com/data/Protect/v9/93/UpdateVersion.xml" cacheDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\Cache\" certificateAuthorityDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\CertificateAuthority\" consoleCertificateSerialNumber="AC59D97F288502AC460A0763133B6CC9" consoleId="d13bc6d7-f122-420f-b61b-9e9a1105eb4b" consoleServicesPort="3121" customPatchConfigFilePath="C:\ProgramData\LANDESK\Shavlik Protect\Console\ST.CustomPatch.config" dataCollectorUri="https://license.shavlik.com/License/v92/DataCollector.svc" dataFilesDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\DataFiles\" helpUriFormat="https://help.ivanti.com/Protect/93/{0}/{1}" itScriptsOutputDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\ITScriptsOutput\" manifestUri="http://content.ivanti.com/data/Protect/v9/93/manifest/protect.manifest.cab" tempReportsDirectory="C:\ProgramData\LANDESK\Shavlik Protect\Console\TempReports\" patchScanIntervals="15">

10) Start all Ivanti Services.

Additional Information

patchScanIntervals="9" means wait 90 minutes

patchScanIntervals="10" means wait 100 minutes

patchScanIntervals="11" means wait 110 minutes

patchScanIntervals="12" means wait 120 minutes

etc etc.