<<Sympton>>

STAgentUpdater.log

WinTrustVerifier.cpp:195 Certificate verification failed with error : -2146762748

<<Reason>>

The OS is unable to verify the digital signature. The specific error is -2146762748 which is a Mircosoft error that translates to "The subject is not trusted for the specified action"

<<Solution>>

1) Update the Root Certificate on the client machine. You can update it manually or run a scan with Security Tools enabled against it. It's going to be MSRC-001 or MSRC-002.

2) It's possible the System Account (used to run the agent services) is having issues on the machine. You could attempt to run the agent services as a domain account as a test.

Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed.

*This log can be reliably used only to retrieve updates for Windows OS itself and its components (such as Windows Internet Explorer (IE)or Windows Server roles and features). This will not list updates for any non-inbox software (such as Microsoft Office or Exchange Server).

Note:This will create the hotfixes.txt file in the directory that Command Prompt is currently listed in.

1. OpenCommand Prompt.
2. Typewmic qfe list full /format:list > hotfixes.txt
3. Typestart notepad hotfixes.txt

UseCtrl + Fto search the exported list of installed patches.

After enabling ITScripts, the ITScripts do not show underTools>Run Console ITScripts. You may get a message indicating there are no approved ITScripts.

There are no approved ITScripts. Before you can run ITScripts, you must approve them.

There are 2 Target Types of ITScripts:Any&Console

Only those scripts with aTarget TypeofConsolewill show up underTools>Run Console ITScripts.If no ITScripts with a Target Type of Console have been approved, none will be available to be ran.

Approve scripts with aTarget TypeofConsole.

Protect Version: All

Launching protect gives an error indicating it cannot reach the SQL Database/Instance.

[Window Title]
Shavlik Protect

[Main Instruction]
The database connection could not be made. This may be caused by a temporary interruption in the database server, or the machine hosting the database could have been renamed.

[Content]
Unable to connect to SQL Server '(local)\SQLEXPRESS'.

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)

The SQL Instance is not started.

Start the SQL Instance.

1. Press Windows Key + R to open a Run Box.
2. Type inservices.mscand pressOk.

3. In theServiceswindow, locate the SQL instance, right click, chooseStart.

Protect Version: All

InMachine View, multiple machine records are showing incorrect credentials in their Machine Properties (Right click>Machine Properties).

A credential has been set previously that is no longer in use, or is outdated.

Change multiple machine property credentials at once/simultaneously.

• ClickView>Machines.
• Select all machines that need the credentials changed by holdingCTRLand clicking on the machine.
• Right click one of the selected machines and chooseMachineProperties.
• InMachine Propertiesselect 'Assign credential for the selected machines' then choose the desired credential.

Protect Version: All

• Anti-virus is reporting a threat when contacting: http:\\xml.shavlik.com\noop.exe
• Anti-virus is reporting a threat called noop.exe or null.exe

The noop.exe/null.exe is a file from Shavlik that will allow you to perform 'custom actions' on selected machines. The patch associated with this itemdoes notinstall anything on the target systems. The Anti-virus warning on this file is considered a False-Positive.

• Add an exception within the Anti-virus/firewall for the url: http:\\xml.shavlik.com\noop.exe.
• *Add an exception for the noop.exe/null.exe.

*NOTE: The noop.exe/null.exe downloaded from the url http:\\xml.shavlik.com\noop.exe is a safe file that contains no malicious code. This does not prevent other parties from creating a malicious file with the name noop.exe or null.exe. Adding explicit exceptions for a file by file name only is done at the customers own discretion.

When trying to access a machines Scheduler under Manage > Scheduled Tasks the following error occurs:

[Window Title]
Refresh Machine

[Main Instruction]
The scheduler on machine 'MACHINE-NAME' is not available. (Error: -2080374779)
The list of jobs currently scheduled on the remote machine is unreadable.

[Content]
Upgrading the scheduler will allow you to view scheduled jobs.

An associated error from the ST.TaskScheduler.Managed log file is:

This issue is caused by the Scheduler of the Protect Console being a newer version than the Scheduler files on the target machine. This often occurs when an upgrade of the console has occured.

Choose to 'Upgrade scheduler now' to upgrade the necessary files on the target machine and re-establish a connection to the target machines scheduler and scheduled tasks.
After selecting to Upgrade the Scheduler, assign credentials with local admin rights to the target machine to perform the action.

In some situations the automated upgrade may fail. An associated error from the ST.TaskScheduler.Managed log file is:

In this situation a manual uninstall/re-install of the scheduler on the target will be necessary.

Uninstalling/reinstalling the Shavlik (ST) Remote Scheduler service on a single machine

http://community.shavlik.com/docs/DOC-2222

Note:If the issue exists on multiple machines, the following document can be followed to use a Custom Action to remove the Shavlik Remote Scheduler from all affected machines.

Setting up the Custom Action to Remove the Remote Scheduler for Protect version 9

http://community.shavlik.com/docs/DOC-23009

This document outlines how to use a Custom Action to delete a specific file from a target machine.

This custom action uses the CMD syntax to delete a file. Because Custom Actions are run as the Local System account, they must be run in a silent/unattended/quiet mode as no prompts will show up on a target machine for a user.

1. Create a NewDeployment Template;enter a Name for theTemplate, andSaveit.
 
  
1. Alternatively - open an existingDeployment Templateyou wish to modify.
 
2. Click theCustomActionstab.
3. Click theNewoption.

4. In the Custom Actions window, leave Step 1 as 'All deployments using this template', Step 2 will remain disabled, Step 3 set to 'Before any patches', and Step 4 enter the following:DEL /Q "PATH TO SPECIFIC FILE"
 
  
1. DEL- Delete one or more files.
  
2. /Q- Quiet mode, do not give a Yes/No Prompt before deleting.
  
3. "PATH TO SPECIFIC FILE"- The full path to the file that should be deleted.
 

Example:DEL /Q "C:\Windows\ProPatches\Patches\Wireshark-win64-1.8.9.exe"
This would Quietly delete the Wireshark patch located at C:\Windows\ProPatches\Patches\ on the machine we deployed to.
More Info: http://ss64.com/nt/del.html

5. Deploy the null patch (or use with any other patch deployment) and before the patches are installed the command to delete the specific file will execute.

This document is meant to be a guide to link you to all requirements or pre-requisite information you may need for Shavlik Protect.

Below is a list of links to the different requirements you may need to use Protect or certain features within Protect.

Shavlik Protect 9.x

vCenter Protect 8.x

Unable to delete/edit a filter in Patch View:

(Disabled)

(Enabled)

If the Smart Filter name begins with*Patch Groupthis indicates that the filter is based on a specificPatch Groupand cannot be directly removed or edited from thePatch View.

EditthePatchGroupby left clicking thePatchGroupfrom theNavigationPanel.

DeletethePatch Groupby right clicking thePatch Groupfrom theNavigation Paneland choosingDelete.

The purpose of this document is to assist in locating the Agent Manager within Shavlik Protect version 9.

The Agent Manager has been replaced by Machine View in Protect 9.x.

Within Machine View you can install an agent onto machines, you can assign a different policy to machines that already contain an agent, and you can uninstall agents from machines. It also provides a convenient place to determine which machines have Protect Agents installed. You can access Machine View by selecting View>Machines.

Shavlik Protect 9.x

Updated: 11/22/2013

7zip
Q7ZIP920 - 7-Zip 9.20
Q7ZIP920 - 7-Zip 9.20 x64

Adobe Acrobat 8
QAA0831 - Adobe Acrobat 8.3.1
QAA0811 - Adobe Acrobat 8.1.1
QAA0812 - Adobe Acrobat 8.1.2
QAA0813 - Adobe Acrobat 8.1.3
QAA0814 - Adobe Acrobat 8.1.4
QAA0815 - Adobe Acrobat 8.1.5
QAA0816 - Adobe Acrobat 8.1.6
QAA0817 - Adobe Acrobat 8.1.7
QAA0820 - Adobe Acrobat 8.2.0
QAA0822 - Adobe Acrobat 8.2.2
QAA0823 - Adobe Acrobat 8.2.3
QAA0825 - Adobe Acrobat 8.2.5
QAA0826 - Adobe Acrobat 8.2.6
QAA0830 - Adobe Acrobat 8.3

Adobe Acrobat 9

QAA0955 - Adobe Acrobat 9.5.5

QAA0954 - Adobe Acrobat 9.5.4

QAA0953 - Adobe Acrobat 9.5.3
QAA0952 - Adobe Acrobat 9.5.2
QAA0951 - Adobe Acrobat 9.5.1
QAA0950 - Adobe Acrobat 9.5.0
QAA0947 - Adobe Acrobat 9.4.7
QAA0946 - Adobe Acrobat 9.4.6
QAA0945 - Adobe Acrobat 9.4.5
QAA0944 - Adobe Acrobat 9.4.4
QAA0943 - Adobe Acrobat 9.4.3
QAA0942 - Adobe Acrobat 9.4.2
QAA0941 - Adobe Acrobat 9.4.1
QAA0940 - Adobe Acrobat 9.4.0
QAA0934 - Adobe Acrobat 9.3.4
QAA0933 - Adobe Acrobat 9.3.3

Adobe Acrobat X

QAA1018 - Adobe Acrobat X (10.1.8)

QAA1017 - Adobe Acrobat X (10.1.7)

QAA1016 - Adobe Acrobat X (10.1.6)

QAA1015 - Adobe Acrobat X (10.1.5)
QAA1014 - Adobe Acrobat X (10.1.4)
QAA1013 - Adobe Acrobat X (10.1.3)
QAA1012 - Adobe Acrobat X (10.1.2)
QAA1011 - Adobe Acrobat X (10.1.1)
QAA1010 - Adobe Acrobat X (10.1)
QAA1003 - Adobe Acrobat X (10.0.3)
QAA1002 - Adobe Acrobat X (10.0.2)
QAA1001 - Adobe Acrobat X (10.0.1)

Adobe Acrobat XI

QAA1105 - Adobe Acrobat XI (11.0.5)

QAA1104 - Adobe Acrobat XI (11.0.4)

QAA1103 - Adobe Acrobat XI (11.0.3)

QAA1102 - Adobe Acrobat XI (11.0.2)

QAA1101 - Adobe Acrobat XI (11.0.1)

Adobe Air

QAIR3901210 - Adobe Air 3.9.0.1210

QAIR3901030 - Adobe Air 3.9.0.1030

QAIR3801430 - Adobe Air 3.8.0.1430

QAIR3801280 - Adobe Air 3.8.0.1280

QAIR380870 - Adobe Air 3.8.0.870

QAIR3702090 - Adobe Air 3.7.0.2090

QAIR3701860 - Adobe Air 3.7.0.1860

QAIR3701530 - Adobe Air 3.7.0.1530

QAIR3606090 - Adobe Air 3.6.0.6090

QAIR3605970 - Adobe Air 3.6.0.5970

QAIR3501060 - Adobe Air 3.5.0.1060
QAIR350880 - Adobe Air 3.5.0.880
QAIR350600 - Adobe Air 3.5.0.600
QAIR3402710 - Adobe Air 3.4.0.2710
QAIR3402540 - Adobe Air 3.4.0.2540
QAIR3303670 - Adobe Air 3.3.0.3670
QAIR330 - Adobe Air 3.3.0.3650
QAIR320 - Adobe Air 3.2.0.2070
QAIR310 - Adobe Air 3.1.0.4880
QAIR300 - Adobe Air 3.0.0.4080
QAIR271 - Adobe Air 2.7.1.19610
QAIR27019530 - Adobe Air 2.7.0.19530
QAIR270 - Adobe Air 2.7.0.19480
QAIR26019140 - Adobe Air 2.6.0.19140
QAIR260 - Adobe Air 2.6.0.19120
QAIR250 - Adobe Air 2.5.1.17730

Adobe Digital Editions
QADE172 - Adobe Digital Editions 1.7.2

Adobe Flash Player 11

QFM119900152 - Adobe Flash Player 11.9.900.152 for Firefox

QAF119900152 - Adobe Flash Player 11.9.900.152 for Internet Explorer

QAF119900117 - Adobe Flash Player 11.9.900.117 for Internet Explorer

QFM119900117 - Adobe Flash Player 11.9.900.117 for Firefox

QAF118800175 - Adobe Flash Player 11.8.800.175 for Internet Explorer

QAF118800174 - Adobe Flash Player 11.8.800.174 for Internet Explorer

QFM118800168 - Adobe Flash Player 11.8.800.168 for Firefox

QAF118800168 - Adobe Flash Player 11.8.800.168 for Internet Explorer

QFM11880094 - Adobe Flash Player 11.8.800.94 for Firefox

QAF11880094 - Adobe Flash Player 11.8.800.94 for Internet Explorer

QFM117700224 - Adobe Flash Player 11.7.700.224 for Firefox

QAF117700224 - Adobe Flash Player 11.7.700.224 for Internet Explorer

QFM117700202 - Adobe Flash Player 11.7.700.202 for Firefox
QAF117700202 - Adobe Flash Player 11.7.700.202 for Internet Explorer

QFM117700169 - Adobe Flash Player 11.7.700.169 for Firefox
QAF117700169 - Adobe Flash Player 11.7.700.169 for Internet Explorer

QFM116602180 - Adobe Flash Player 11.6.602.180 for Firefox
QAF116602180 - Adobe Flash Player 11.6.602.180 for Internet Explorer

QFM116602171 - Adobe Flash Player 11.6.602.171 for Firefox
QAF116602171 - Adobe Flash Player 11.6.602.171 for Internet Explorer

QFM116602168 - Adobe Flash Player 11.6.602.168 for Firefox

QAF116602168 - Adobe Flash Player 11.6.602.168 for Internet Explorer

QFM115502149 - Adobe Flash Player 11.5.502.149 for Firefox
QAF115502149 - Adobe Flash Player 11.5.502.149 for Internet Explorer
QFM115502146 - Adobe Flash Player 11.5.502.146 for Firefox
QAF115502146 - Adobe Flash Player 11.5.502.146 for Internet Explorer
QFM115502135 - Adobe Flash Player 11.5.502.135 for Firefox
QAF115502135 - Adobe Flash Player 11.5.502.135 for Internet Explorer
QFM115502110 - Adobe Flash Player 11.5.502.110 for Firefox
QAF115502110 - Adobe Flash Player 11.5.502.110 for Internet Explorer
QFM114402287 - Adobe Flash Player 11.4.402.287 for Firefox
QAF114402287 - Adobe Flash Player 11.4.402.287 for Internet Explorer
QAF114402278 - Adobe Flash Player 11.4.402.278 for Internet Explorer
QFM114402278 - Adobe Flash Player 11.4.402.278 for Firefox
QAF114402265 - Adobe Flash Player 11.4.402.265 for Internet Explorer
QFM114402265 - Adobe Flash Player 11.4.402.265 for Firefox
QAF113300271 - Adobe Flash Player 11.3.300.271 for Internet Explorer
QFM113300271 - Adobe Flash Player 11.3.300.271 for Firefox
QAF113300270 - Adobe Flash Player 11.3.300.270 for Internet Explorer
QFM113300270 - Adobe Flash Player 11.3.300.270 for Firefox
QAF113300268 - Adobe Flash Player 11.3.300.268 for Internet Explorer
QFM113300268 - Adobe Flash Player 11.3.300.268 for Firefox
QAF113300265 - Adobe Flash Player 11.3.300.265 for Internet Explorer
QFM113300265 - Adobe Flash Player 11.3.300.265 for Firefox
QAF113300262 - Adobe Flash Player 11.3.300.262 for Firefox
QAF113300257 - Adobe Flash Player 11.3.300.257 for Internet Explorer
QAF113300257 - Adobe Flash Player 11.3.300.257 for Firefox
QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x86
QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x64
QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x86
QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x86
QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x64
QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x64
QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x86
QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x64
QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x86
QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x64
QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x86
QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x64
QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x86
QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x64
QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x86
QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x64
QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x86
QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x64
QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x86
QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x64

Adobe Flash Player 10

QAF10318390 - Adobe Flash Player 10.3.183.90 for Firefox

QAF10318390 - Adobe Flash Player 10.3.183.90 for Internet Explorer

QAF10318386 - Adobe Flash Player 10.3.183.86 for Firefox
QAF10318386 - Adobe Flash Player 10.3.183.86 for Internet Explorer

QAF10318375 - Adobe Flash Player 10.3.183.75 for Firefox
QAF10318375 - Adobe Flash Player 10.3.183.75 for Internet Explorer

QAF10318368 - Adobe Flash Player 10.3.183.68 for Firefox
QAF10318368 - Adobe Flash Player 10.3.183.68 for Internet Explorer

QAF10318367 - Adobe Flash Player 10.3.183.67 for Firefox
QAF10318367 - Adobe Flash Player 10.3.183.67 for Internet Explorer

QAF10318363 - Adobe Flash Player 10.3.183.63 for Firefox

QAF10318363 - Adobe Flash Player 10.3.183.63 for Internet Explorer

QAF10318355 - Adobe Flash Player 10.3.183.55 for Firefox
QAF10318355 - Adobe Flash Player 10.3.183.55 for Internet Explorer
QAF10318350 - Adobe Flash Player 10.3.183.50 for Firefox
QAF10318350 - Adobe Flash Player 10.3.183.50 for Internet Explorer
QAF10318348 - Adobe Flash Player 10.3.183.48 for Firefox
QAF10318348 - Adobe Flash Player 10.3.183.48 for Internet Explorer
QAF10318343 - Adobe Flash Player 10.3.183.43 for Firefox
QAF10318343 - Adobe Flash Player 10.3.183.43 for Internet Explorer
QAF10318329 - Adobe Flash Player 10.3.183.29 for Firefox
QAF10318329 - Adobe Flash Player 10.3.183.29 for Internet Explorer
QAF10318325 - Adobe Flash Player 10.3.183.25 for Internet Explorer
QAF10318325 - Adobe Flash Player 10.3.183.25 for Firefox
QAF10318323 - Adobe Flash Player 10.3.183.23 for Internet Explorer
QAF10318323 - Adobe Flash Player 10.3.183.23 for Firefox
QAF10318320 - Adobe Flash Player 10.3.183.20 for Internet Explorer
QAF10318320 - Adobe Flash Player 10.3.183.20 for Firefox
QAF10318319 - Adobe Flash Player 10.3.183.19 for Internet Explorer
QAF10318319 - Adobe Flash Player 10.3.183.19 for Firefox
QAF10318318 - Adobe Flash Player 10.3.183.18 for Internet Explorer
QAF10318318 - Adobe Flash Player 10.3.183.18 for Firefox
QAF10318316 - Adobe Flash Player 10.3.183.16 for Internet Explorer
QAF10318315 - Adobe Flash Player 10.3.183.15 for Internet Explorer
QAF10318315 - Adobe Flash Player 10.3.183.15 for Firefox
QAF10318311 - Adobe Flash Player 10.3.183.11 for Internet Explorer
QAF10318311 - Adobe Flash Player 10.3.183.11 for Firefox
QAF10318310 - Adobe Flash Player 10.3.183.10 for Internet Explorer
QAF10318310 - Adobe Flash Player 10.3.183.10 for Firefox
QAF1031837 - Adobe Flash Player 10.3.183.7 for Internet Explorer
QAF1031837 - Adobe Flash Player 10.3.183.7 for Firefox
QAF1031835 - Adobe Flash Player 10.3.183.5 for Internet Explorer
QAF1031835 - Adobe Flash Player 10.3.183.5 for Firefox
QAF10318134 - Adobe Flash Player 10.3.181.34 for Internet Explorer
QAF10318134 - Adobe Flash Player 10.3.181.34 for Firefox
QAF10318126 - Adobe Flash Player 10.3.181.26 for Internet Explorer
QAF10318126 - Adobe Flash Player 10.3.181.26 for Firefox
QAF10318123 - Adobe Flash Player 10.3.181.23 for Internet Explorer
QAF10318122 - Adobe Flash Player 10.3.181.22 for Firefox
QAF10318116 - Adobe Flash Player 10.3.181.16 for Internet Explorer
QAF10318114 - Adobe Flash Player 10.3.181.14 for Internet Explorer
QAF10318114 - Adobe Flash Player 10.3.181.14 for Firefox
QAF1021591 - Adobe Flash Player 10.2.159.1 for Firefox
QAF1021591 - Adobe Flash Player 10.2.159.1 for Internet Explorer
QAF1021531 - Adobe Flash Player 10.2.153.1 for Firefox
QAF1021531 - Adobe Flash Player 10.2.153.1 for Internet Explorer
QAF10215232 - Adobe Flash Player 10.2.152.32 for Firefox
QAF10215232 - Adobe Flash Player 10.2.152.32 for Internet Explorer
QAF10215226 - Adobe Flash Player 10.2.152.26 for Internet Explorer
QAF10215226 - Adobe Flash Player 10.2.152.26 for Firefox
QAF10110264 - Adobe Flash 10.1.102.64 for Internet Explorer
QAF10110264 - Adobe Flash 10.1.102.64 for FireFox
QAF1085 - Adobe Flash Player 10.1.85.3 for Internet Explorer
QAF1085 - Adobe Flash Player 10.1.85.3 for Firefox
QAF1082 - Adobe Flash Player 10.1.82.76 for Internet Explorer
QAF1082 - Adobe Flash Player 10.1.82.76 for Firefox
QAF1053 - Adobe Flash Player 10.1.53.64 for Internet Explorer
QAF1053 - Adobe Flash Player 10.1.53.64 for Firefox
QAF1045 - Adobe Flash Player 10.0.45.2 for Internet Explorer
QAF1045 - Adobe Flash Player 10.0.45.2 for Firefox
QAF1042 - Adobe Flash Player 10.0.42.34 for Internet Explorer
QAF1042 - Adobe Flash Player 10.0.42.34 for Firefox
QAF1032 - Adobe Flash Player 10.0.32.18 for Internet Explorer
QAF1032 - Adobe Flash Player 10.0.32.18 for Firefox

Adobe Flash Player 9
QAF9289 - Adobe Flash 9.0.289.0 for Internet Explorer
QAF9289 - Adobe Flash 9.0.289.0 for FireFox
QAF9283 - Adobe Flash Player 9.0.283.0 for Internet Explorer
QAF9283 - Adobe Flash Player 9.0.283.0 for Firefox
QAF9280 - Adobe Flash Player 9.0.280.0 for Internet Explorer
QAF9280 - Adobe Flash Player 9.0.280.0 for Firefox
QAF9277 - Adobe Flash Player 9.0.277.0 for Firefox
QAF9277 - Adobe Flash Player 9.0.277.0 for Internet Explorer
QAF9262 - Adobe Flash Player 9.0.262.0 for Internet Explorer
QAF9262 - Adobe Flash Player 9.0.262.0 for Firefox
QAF9260 - Adobe Flash Player 9.0.260.0 for Internet Explorer
QAF9260 - Adobe Flash Player 9.0.260.0 for Firefox
QAF9246 - Adobe Flash Player 9.0.246.0 for Internet Explorer
QAF9246 - Adobe Flash Player 9.0.246.0 for Firefox

Adobe Reader XI

QAR1105 - Adobe Reader XI (11.0.5)

QAR1104 - Adobe Reader XI (11.0.4)

QARM1104 - Adobe Reader MUI 11.0.4

QAR1103 - Adobe Reader XI (11.0.3)
QARM1103 - Adobe Reader MUI 11.0.3

QAR1102 - Adobe Reader XI (11.0.2)

QAR1101 - Adobe Reader XI (11.0.1)
QARM1101 - Adobe Reader MUI 11.0.1

Adobe Reader X

QAR1018 - Adobe Reader X (10.1.8)

QARM1018 - Adobe Reader MUI 10.1.8

QAR1017 - Adobe Reader X (10.1.7)
QARM1017 - Adobe Reader MUI 10.1.7

QAR1016 - Adobe Reader X (10.1.6)

QAR1015 - Adobe Reader X (10.1.5)
QARM1015 - Adobe Reader MUI 10.1.5
QAR1014 - Adobe Reader X (10.1.4)
QARM1014 - Adobe Reader MUI 10.1.4
QAR1013 - Adobe Reader X (10.1.3)
QARM1013 - Adobe Reader MUI 10.1.3
QAR1012 - Adobe Reader X (10.1.2)
QARM1012 - Adobe Reader MUI 10.1.2
QAR1011 - Adobe Reader X (10.1.1)
QARM1011 - Adobe Reader MUI 10.1.1
QARM1010 - Adobe Reader MUI 10.1
QAR1010 - Adobe Reader X (10.1)
QAR1001 - Adobe Reader 10.0.1

Adobe Reader 9

QAR0955 - Adobe Reader 9.5.5

QAR0954 - Adobe Reader 9.5.4

QAR0953 - Adobe Reader 9.5.3
QAR0952 - Adobe Reader 9.5.2
QAR0951 - Adobe Reader 9.5.1
QAR0950 - Adobe Reader 9.5
QAR0947 - Adobe Reader 9.4.7
QAR0946 - Adobe Reader 9.4.6
QAR0945 - Adobe Reader 9.4.5
QAR0944 - Adobe Reader 9.4.4
QAR0943 - Adobe Reader 9.4.3
QAR0942 - Adobe Reader 9.4.2
QAR0941 - Adobe Reader 9.4.1
QAR0940 - Adobe Reader 9.4
QAR0934 - Adobe Reader 9.3.4
QAR0933 - Adobe Reader 9.3.3
QAR0932 - Adobe Reader 9.3.2
QAR0920 - Adobe Reader 9.3
QAR0910 - Adobe Reader 9.2

Adobe Reader 8
QAR0831 - Adobe Reader 8.3.1
QAR0820 - Adobe Reader 8.2
QAR0821 - Adobe Reader 8.2.1
QAR0822 - Adobe Reader 8.2.2
QAR0823 - Adobe Reader 8.2.3
QAR0824 - Adobe Reader 8.2.4
QAR0825 - Adobe Reader 8.2.5
QAR0826 - Adobe Reader 8.2.6
QAR0830 - Adobe Reader 8.3

Adobe Shockwave

QASW135 - Shockwave Player 12.0.5.146

QASW134 - Shockwave Player 12.0.4.144

QASW133 - Shockwave Player 12.0.3.133

QASW132 - Shockwave Player 12.0.2.122

QASW131 - Shockwave Player 12.0.0.112

QASW130 - Shockwave Player 11.6.8.638
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QASW128 - Shockwave Player 11.6.6.636
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QASW124 - Shockwave Player 11.6.1.629
QASW123 - Shockwave Player 11.6.0.626
QASW122 - Shockwave Player 11.5.9.620
QASW121 - Shockwave Player 11.5.9.615
QASW120 - Shockwave Player 11.5.8.612
QASW119 - Shockwave Player 11.5.7.609
QASW118 - Shockwave Player 11.5.6.606
QASW117 - Shockwave Player 11.5.2.602

Apache Tomcat 7

QATC7047 - Apache Tomcat 7.0.47

QATC7042 - Apache Tomcat 7.0.42

QATC7041 - Apache Tomcat 7.0.41

QATC7040 - Apache Tomcat 7.0.40

QATC7039 - Apache Tomcat 7.0.39

QATC7037 - Apache Tomcat 7.0.37

QATC7035 - Apache Tomcat 7.0.35

QATC7034 - Apache Tomcat 7.0.34
QATC7032 - Apache Tomcat 7.0.33
QATC7032 - Apache Tomcat 7.0.32
QATC7030 - Apache Tomcat 7.0.30
QATC7029 - Apache Tomcat 7.0.29
QATC7028 - Apache Tomcat 7.0.28
QATC7027 - Apache Tomcat 7.0.27
QATC7026 - Apache Tomcat 7.0.26

Apache Tomcat 6

QATC6037 - Apache Tomcat 6.0.37

QATC6036 - Apache Tomcat 6.0.36
QATC6035 - Apache Tomcat 6.0.35

Apache Tomcat 5
QATC5535 - Apache Tomcat 5.5.36
QATC5535 - Apache Tomcat 5.5.35

Apple iTunes

QAI11138 - iTunes 11.1.3.8

QAI11138 - iTunes 11.1.3.8 x64

QAI111232 - iTunes 11.1.2.32

QAI111232 - iTunes 11.1.2.32 x64

QAI1112 - iTunes 11.1.2.31

QAI1112 - iTunes 11.1.2.31 x64

QAI1111 - iTunes 11.1.1.11

QAI1111 - iTunes 11.1.1.11 x64

QAI1110 - iTunes 11.1.0.126

QAI1110 - iTunes 11.1.0.126 x64

QAI1105 - iTunes 11.0.5.5

QAI1105 - iTunes 11.0.5.5 x64

QAI1104 - iTunes 11.0.4.4

QAI1104 - iTunes 11.0.4.4 x64

QAI1103 - iTunes 11.0.3.42

QAI1103 - iTunes 11.0.3.42 x64

QAI1102 - iTunes 11.0.2.26
QAI1102 - iTunes 11.0.2.26 x64

QAI1101 - iTunes 11.0.1.12
QAI1101 - iTunes 11.0.1.12 x64
QAI1100 - iTunes 11.0.0.163
QAI1100 - iTunes 11.0.0.163 x64
QAI1070 - iTunes 10.7.0.21
QAI1070 - iTunes 10.7.0.21 x64
QAI1064 - iTunes 10.6.3.25
QAI1064 - iTunes 10.6.3.25 x64
QAI1061 - iTunes 10.6.1.7
QAI1061 - iTunes 10.6.1.7 x64
QAI1053 - iTunes 10.6.0.40
QAI1053 - iTunes 10.6.0.40 x64
QAI1053 - iTunes 10.5.3.3
QAI1053 - iTunes 10.5.3.3 x64
QAI1052 - iTunes 10.5.2.11
QAI1052 - iTunes 10.5.2.11 x64
QAI1051 - iTunes 10.5.1.42
QAI1051 - iTunes 10.5.1.42 x64
QAI1050 - iTunes 10.5.0.142
QAI1050 - iTunes 10.5.0.142 x64
QAI1041 - iTunes 10.4.1.10
QAI1041 - iTunes 10.4.1.10 x64
QAI1040 - iTunes 10.4.0.80
QAI1040 - iTunes 10.4.0.80 x64
QAI1022 - iTunes 10.3.1.55
QAI1022 - iTunes 10.3.1.55 x64
QAI1022 - iTunes 10.2.2.12
QAI1022 - iTunes 10.2.2.12 x64
QAI1021 - iTunes 10.2.1.1
QAI1021 - iTunes 10.2.1.1 x64
QAI1020 - iTunes 10.2.0.34
QAI1020 - iTunes 10.2.0.34 x64
QAI1011 - iTunes 10.1.2.17 x64
QAI1011 - iTunes 10.1.2.17
QAI1010 - iTunes 10.1.0.54 x64
QAI1010 - iTunes 10.1.0.54
QAI1001 - iTunes 10.0.1 x64
QAI1001 - iTunes 10.0.1
QAI0100 - iTunes 10.0 x64
QAI0100 - iTunes 10.0
QAI0921 - iTunes 9.2.1 x64
QAI0921 - iTunes 9.2.1
QAI920 - iTunes 9.2.0 x64
QAI920 - iTunes 9.2.0
QAI0911 - iTunes 9.1.1 x64
QAI0911 - iTunes 9.1.1
QAI0910 - iTunes 9.1.0 x64
QAI0910 - iTunes 9.1.0
QAI0903 - iTunes 9.0.3 x64
QAI0903 - iTunes 9.0.3
QAI0902 - iTunes 9.0.2 x64
QAI0902 - iTunes 9.0.2
QAI0901 - iTunes 9.0.1 x64
QAI0901 – iTunes 9.0.1

Apple QuickTime

QAQ7740 - QuickTime 7.7.4

QAQ7730 - QuickTime 7.7.3
QAQ7720 - QuickTime 7.7.2
QAQ7710 - QuickTime 7.7.1
QAQ7700 - QuickTime 7.7
QAQ7690 - QuickTime 7.6.9
QAQ7680 - QuickTime 7.6.8
QAQ7670 - QuickTime 7.6.7
QAQ7660 - QuickTime 7.6.6
QAQ7650 - QuickTime 7.6.5
QAQ7640 - QuickTime 7.6.4

Apple Safari
QSAF517 - Safari 5.1.7
QSAF515 - Safari 5.1.5
QSAF514 - Safari 5.1.4
QSAF512 - Safari 5.1.2
QSAF511 - Safari 5.1.1
QSAF5100 - Safari 5.1
QSAF550 - Safari 5.0.5
QSAF540 - Safari 5.0.4
QSAF530 - Safari 5.0.3
QSAF520 - Safari 5.0.2
QSAF510 - Safari 5.0.1
QSAF500 - Safari 5.0
QSAF406 - Safari 4.0.5
QSAF406 - Safari 4.0.4
QSAF403 - Safari 4.0.3
QSAF402 - Safari 4.0.2
QSAF400 - Safari 4.0

Apple Application Support

QAAS024 - Apple Application Support 2.3.6

QAAS023 - Apple Application Support 2.3.4

QAAS022 - Apple Application Support 2.3.3

QAAS021 - Apple Application Support 2.3.2
QAAS020 - Apple Application Support 2.3.0
QAAS019 - Apple Application Support 2.2.2
QAAS018 - Apple Application Support 2.1.9
QAAS017 - Apple Application Support 2.1.7
QAAS016 - Apple Application Support 2.1.6
QAAS015 - Apple Application Support 2.1.5
QAAS014 - Apple Application Support 2.0.1
QAAS013 - Apple Application Support 1.5.2
QAAS012 - Apple Application Support 1.5.1
QAAS011 - Apple Application Support 1.5.0
QAAS010 - Apple Application Support 1.4.1
QAAS009 - Apple Application Support 1.4.0
QAAS008 - Apple Application Support 1.3.2
QAAS007 - Apple Application Support 1.3.1
QAAS006 - Apple Application Support 1.3.0
QAAS005 - Apple Application Support 1.2.1
QAAS004 - Apple Application Support 1.2.0
QAAS003 - Apple Application Support 1.1.0
QAAS002 - Apple Application Support 1.0.1
QAAS001 - Apple Application Support 1.0.0

Audacity

QAUD205 - Audacity 2.0.5

QAUD204 - Audacity 2.0.4

QAUD203 - Audacity 2.0.3

QAUD202 - Audacity 2.0.2
QAUD200 - Audacity 2.0.0
QAUD126 - Audacity 1.2.6

Citrix Presentation Server 4.5 for 2003 x64
Q133140 - Hotfix PSE450R07W2K3X64041 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q132766 - Hotfix PSE450R07W2K3X64035 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131466 - Hotfix PSE450R07W2K3X64018 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131885 - Hotfix PSE450R07W2K3X64024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131884 - Hotfix PSE450R06W2K3X64057 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131574 - Hotfix PSE450R07W2K3X64020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q131495 - Hotfix PSE450R07W2K3X64019 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64009 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130678 - Hotfix PSE450R07W2K3X64008 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q130738 - Hotfix PSE450R06W2K3X64055 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129380 - Hotfix PSE450R06W2K3X64047 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q129702 - Hotfix PSE450R06W2K3X64050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125705 - Hotfix PSE450R06W2K3X64012 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126430 - Hotfix PSE450R05W2K3X64036 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q126466 - Hotfix PSE450R06W2K3X64021 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q127665 - Hotfix PSE450R06W2K3X64030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
Q125924 - Hotfix PSE450R06W2K3X64013 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64

Citrix Presentation Server 4.5 for 2003 x86
Q132640 - Hotfix PSE450R07W2K3040 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q133359 - Hotfix PSE450R07W2K3053 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q132765 - Hotfix PSE450R07W2K3043 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131465 - Hotfix PSE450R07W2K3023 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131874 - Hotfix PSE450R07W2K3027 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131879 - Hotfix PSE450R06W2K3076 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131573 - Hotfix PSE450R07W2K3025 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q131494 - Hotfix PSE450R07W2K3024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3011 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130677 - Hotfix PSE450R07W2K3010 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130737 - Hotfix PSE450R06W2K3072 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q130483 - Hotfix PSE450R07W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129379 - Hotfix PSE450R06W2K3064 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q129701 - Hotfix PSE450R06W2K3067 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125534 - Hotfix PSE450R06W2K3020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126435 - Hotfix PSE450R05W2K3050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q126460 - Hotfix PSE450R06W2K3030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125034 - Hotfix PSE450R06W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125150 - Hotfix PSE450R06W2K3014 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q125004 - Hotfix PSE450R06W2K3001 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
Q127660 - Hotfix PSE450R06W2K3042 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86

Citrix XenApp 5.0 for 2008 x64
Q134133 - Hotfix XAE500R01W2K8X64067 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q134145 - Hotfix XAE500W2K8X64089 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133804 - Hotfix XAE500R01W2K8X64063 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133131 - Hotfix XAE500R01W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q133139 - Hotfix XAE500R01W2K8X64058 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q132584 - Hotfix XAE500R01W2K8X64054 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131836 - Hotfix XAE500R01W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q131902 - Hotfix XAE500W2K8X64088 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130652 - Hotfix XAE500R01W2K8X64040 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130654 - Hotfix XAE500W2K8X64087 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129723 - Hotfix XAE500R01W2K8X64026 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q130570 - Hotfix XAE500R01W2K8X64014 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129394 - Hotfix XAE500R01W2K8X64024 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129757 - Hotfix XAE500R01W2K8X64027 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129318 - Hotfix XAE500W2K8X64084 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129366 - Hotfix XAE500R01W2K8X64022 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129137 - Hotfix XAE500R01W2K8X64019 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q129026 - Hotfix XAE500R01W2K8X64017 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q126504 - Hotfix XAE500W2K8X64068 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q127628 - Hotfix XAE500W2K8X64071 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125419 - Hotifx XAE500W2K8X64R01 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q120139 - Hotfix XAE500W2K8X64004 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121670 - Hotfix XAE500W2K8X64016 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q121980 - Hotfix XAE500W2K8X64021 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124914 - Hotfix XAE500W2K8X64053 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124445 - Hotfix XAE500W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q124238 - Hotfix XAE500W2K8X64048 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125242 - Hotfix XAE500W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
Q125478 - Hotfix XAE500W2K8X64061 - For Citrix XenApp 5.0 for Windows Server 2008 x64

Citrix XenApp 5.0 for 2008 x86
Q134132 - Hotfix XAE500R01W2K8070 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q134144 - Hotfix XAE500W2K8089 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133801 - Hotfix XAE500R01W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q133126 - Hotfix XAE500R01W2K8060 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131835 - Hotfix XAE500R01W2K8051 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q131900 - Hotfix XAE500W2K8086 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130651 - Hotfix XAE500R01W2K8040 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130653 - Hotfix XAE500W2K8085 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129725 - Hotfix XAE500R01W2K8028 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q130565 - Hotfix XAE500R01W2K8038 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129393 - Hotfix XAE500R01W2K8024 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129756 - Hotfix XAE500R01W2K8029 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129317 - Hotfix XAE500W2K8083 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129365 - Hotfix XAE500R01W2K8022 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129132 - Hotfix XAE500R01W2K8019 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q129025 - Hotfix XAE500R01W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q126499 - Hotfix XAE500W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q127627 - Hotfix XAE500W2K8071 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125414 - Hotfix XAE500W2K8R01 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121661 - Hotfix XAE500W2K8017 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124444 - Hotfix XAE500W2K8049 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q121756 - Hotfix XAE500W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q120128 - Hotfix XAE500W2K8005 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124237 - Hotfix XAE500W2K8046 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q124913 - Hotfix XAE500W2K8050 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125241 - Hotfix XAE500W2K8056 - For Citrix XenApp 5.0 for Windows Server 2008 x86
Q125477 - Hotfix XAE500W2K8058 - For Citrix XenApp 5.0 for Windows Server 2008 x86

FileZilla

QFILEZ373 - FileZilla Client 3.7.3

QFILEZ372 - FileZilla Client 3.7.2

QFILEZ3711 - FileZilla Client 3.7.1.1

QFILEZ371 - FileZilla Client 3.7.1

QFILEZ3702 - FileZilla Client 3.7.0.2

QFILEZ3701 - FileZilla Client 3.7.0.1
QFILEZ3700 - FileZilla Client 3.7.0

QFILEZ3602 - FileZilla Client 3.6.0.2
QFILEZ3601 - FileZilla Client 3.6.0.1
QFILEZ360 - FileZilla Client 3.6.0
QFILEZ353 - FileZilla Client 3.5.3
QFILEZ352 - FileZilla Client 3.5.2
QFILEZ351 - FileZilla Client 3.5.1

Google Chrome

Q310165059 - Google Chrome 31.0.1650.59 - NEW

Q310165057 - Google Chrome 31.0.1650.57

Q310165048 - Google Chrome 31.0.1650.48

Q3001599101 - Google Chrome 30.0.1599.101

Q300159969 - Google Chrome 30.0.1599.69

Q300159966 - Google Chrome 30.0.1599.66

Q290154776 - Google Chrome 29.0.1547.76

Q290154766 - Google Chrome 29.0.1547.67

Q290154766 - Google Chrome 29.0.1547.66

Q290154762 - Google Chrome 29.0.1547.62

Q290154757 - Google Chrome 29.0.1547.57

Q280150095 - Google Chrome 28.0.1500.95

Q280150072 - Google Chrome 28.0.1500.72

Q280150071 - Google Chrome 28.0.1500.71

Q2701453116 - Google Chrome 27.0.1453.116

Q2701453110 - Google Chrome 27.0.1453.110

Q270145394 - Google Chrome 27.0.1453.94

Q260141067 - Google Chrome 26.0.1410.67

Q260141064 - Google Chrome 26.0.1410.64

Q260141043 - Google Chrome 26.0.1410.43

Q2501364172 - Google Chrome 25.0.1364.172

Q2501364160 - Google Chrome 25.0.1364.160

Q2501364152 - Google Chrome 25.0.1364.152

Q250136497 - Google Chrome 25.0.1364.97

Q240131271 - Google Chrome 24.0.1312.71

Q240131260 - Google Chrome 24.0.1312.60

Q240131257 - Google Chrome 24.0.1312.57

Q240131256 - Google Chrome 24.0.1312.56

Q240131252 - Google Chrome 24.0.1312.52
Q230127195 - Google Chrome 23.0.1271.97
Q230127195 - Google Chrome 23.0.1271.95
Q230127191 - Google Chrome 23.0.1271.91
Q230127164 - Google Chrome 23.0.1271.64
Q220122996 - Google Chrome 22.0.1229.96
Q220122994 - Google Chrome 22.0.1229.94
Q220122992 - Google Chrome 22.0.1229.92
Q220122979 - Google Chrome 22.0.1229.79
Q210118089 - Google Chrome 21.0.1180.89
Q210118083 - Google Chrome 21.0.1180.83
Q210118079 - Google Chrome 21.0.1180.79
Q210118077 - Google Chrome 21.0.1180.77
Q210118075 - Google Chrome 21.0.1180.75
Q210118060 - Google Chrome 21.0.1180.60
Q200113257 - Google Chrome 20.0.1132.57
Q200113247 - Google Chrome 20.0.1132.47
Q200113243 - Google Chrome 20.0.1132.43
Q190108456 - Google Chrome 19.0.1084.56
Q190108452 - Google Chrome 19.0.1084.52
Q190108446 - Google Chrome 19.0.1084.46
Q1801025168 - Google Chrome 18.0.1025.168
Q1801025162 - Google Chrome 18.0.1025.162
Q1801025151 - Google Chrome 18.0.1025.151
Q1801025142 - Google Chrome 18.0.1025.142
Q17096379 - Google Chrome 17.0.963.83
Q17096379 - Google Chrome 17.0.963.79
Q17096378 - Google Chrome 17.0.963.78
Q17096356 - Google Chrome 17.0.963.56
Q17096346 - Google Chrome 17.0.963.46

Google Chrome Frame

Q310165059 - Google Chrome Frame 31.0.1650.59 - NEW

Q310165057 - Google Chrome Frame 31.0.1650.57

Q310165048 - Google Chrome Frame 31.0.1650.48

Q3001599101 - Google Chrome Frame 30.0.1599.101

Q300159969 - Google Chrome Frame 30.0.1599.69

Q300159966 - Google Chrome Frame 30.0.1599.66

Q290154766 - Google Chrome Frame 29.0.1547.66

Q290154762 - Google Chrome Frame 29.0.1547.62

Q290154757 - Google Chrome Frame 29.0.1547.57

Q280150095 - Google Chrome Frame 28.0.1500.95

Q280150072 - Google Chrome Frame 28.0.1500.72

Q280150071 - Google Chrome Frame 28.0.1500.71

Q2701453116 - Google Chrome Frame 27.0.1453.116

Q2701453110 - Google Chrome Frame 27.0.1453.110

Q270145394 - Google Chrome Frame 27.0.1453.94

Q260141067 - Google Chrome Frame 26.0.1410.67

Q260141064 - Google Chrome Frame 26.0.1410.64

Q260141043 - Google Chrome Frame 26.0.1410.43

Q2501364172 - Google Chrome Frame 25.0.1364.172

Q2501364152 - Google Chrome Frame 25.0.1364.160

Q2501364152 - Google Chrome Frame 25.0.1364.152

Q250136497 - Google Chrome Frame 25.0.1364.97

Q240131271 - Google Chrome Frame 24.0.1312.71

Q240131257 - Google Chrome Frame 24.0.1312.57

Q240131256 - Google Chrome Frame 24.0.1312.56

Q240131252 - Google Chrome Frame 24.0.1312.52
Q230127195 - Google Chrome Frame 23.0.1271.97
Q230127195 - Google Chrome Frame 23.0.1271.95
Q230127191 - Google Chrome Frame 23.0.1271.91
Q230127164 - Google Chrome Frame 23.0.1271.64
Q220122996 - Google Chrome Frame 22.0.1229.96
Q220122994 - Google Chrome Frame 22.0.1229.94
Q220122992 - Google Chrome Frame 22.0.1229.92
Q220122979 - Google Chrome Frame 22.0.1229.79
Q210118089 - Google Chrome Frame 21.0.1180.89
Q210118083 - Google Chrome Frame 21.0.1180.83
Q210118079 - Google Chrome Frame 21.0.1180.79
Q210118075 - Google Chrome Frame 21.0.1180.75
Q210118060 - Google Chrome Frame 21.0.1180.60
Q200113257 - Google Chrome Frame 20.0.1132.57
Q200113247 - Google Chrome Frame 20.0.1132.47
Q200113243 - Google Chrome Frame 20.0.1132.43
Q190108456 - Google Chrome Frame 19.0.1084.56
Q190108452 - Google Chrome Frame 19.0.1084.52
Q190108446 - Google Chrome Frame 19.0.1084.46
Q1801025168 - Google Chrome Frame 18.0.1025.168

Google Earth

QGE7122041 - Google Earth 7.1.2.2041

QGE7122019 - Google Earth 7.1.2.2019

QGE7111888 - Google Earth 7.1.1.1888

QGE7111871 - Google Earth 7.1.1.1871

QGE7111580 - Google Earth 7.1.1.1580

QGE7038542 - Google Earth 7.0.3.8542

QGE7028415 - Google Earth 7.0.2.8415
QGE7018244 - Google Earth 7.0.1.8244
QGE6226613 - Google Earth 6.2.2.6613
QGE6216014 - Google Earth 6.2.1.6014

HP System Management Homepage 2
HP2115 - HP System Management Homepage 2.1.15

HP System Management Homepage 6
HP6312 - HP System Management Homepage 6.3.1
HP6312 - HP System Management Homepage 6.3.1 x64
HP6302 - HP System Management Homepage 6.3.0
HP6302 - HP System Management Homepage 6.3.0 x64
HP6227 - HP System Management Homepage 6.2.2
HP6238 - HP System Management Homepage 6.2.3

HP System Management Homepage 7

HP7229 - HP System Management Homepage 7.2.2.9

HP7229 - HP System Management Homepage 7.2.2.9 x64

HP7213 - HP System Management Homepage 7.2.1.3

HP7213 - HP System Management Homepage 7.2.1.3 x64

HP72014 - HP System Management Homepage 7.2.0.14
HP72014 - HP System Management Homepage 7.2.0.14 x64

HP7123 - HP System Management Homepage 7.1.2.3
HP7123 - HP System Management Homepage 7.1.2.3 x64
HP7111 - HP System Management Homepage 7.1.1.1 x64
HP7111 - HP System Management Homepage 7.1.1.1
HP70024 - HP System Management Homepage 7.0.0 x64
HP70024 - HP System Management Homepage 7.0.0

ImgBurn

QIB2580 - ImgBurn 2.5.8.0

QIB2570 - ImgBurn 2.5.7.0
QIB2560 - ImgBurn 2.5.6.0
QIB2550 - ImgBurn 2.5.5.0

LibreOffice

QLIBO413 - LibreOffice 4.1.3

QLIBO412 - LibreOffice 4.1.2

QLIBO411 - LibreOffice 4.1.1

QLIBO410 - LibreOffice 4.1.0

QLIBO406 - LibreOffice 4.0.6

QLIBO405 - LibreOffice 4.0.5

QLIBO404 - LibreOffice 4.0.4

QLIBO403 - LibreOffice 4.0.3

QLIBO402 - LibreOffice 4.0.2

QLIBO401 - LibreOffice 4.0.1

QLIBO400 - LibreOffice 4.0.0

QLIBO367 - LibreOffice 3.6.7

QLIBO366 - LibreOffice 3.6.6

QLIBO365 - LibreOffice 3.6.5

QLIBO364 - LibreOffice 3.6.4
QLIBO363 - LibreOffice 3.6.3
QLIBO362 - LibreOffice 3.6.2
QLIBO361 - LibreOffice 3.6.1
QLIBO360 - LibreOffice 3.6.0
QLIBO357 - LibreOffice 3.5.7
QLIBO355 - LibreOffice 3.5.5
QLIBO354 - LibreOffice 3.5.4
QLIBO353 - LibreOffice 3.5.3
QLIBO352 - LibreOffice 3.5.2
QLIBO351 - LibreOffice 3.5.1
QLIBO350 - LibreOffice 3.5.0
QLIBO345 - LibreOffice 3.4.5
QLIBO344 - LibreOffice 3.4.4

MS_Legacy Access 2000
Q955441 - MS08-041
Q826292 - MS03-038

MS_Legacy Excel 2000
Q923090 - MS06-059
Q969683 - MS09-021
Q946979 - MS08-014
Q918424 - MS06-037
Q830349 - MS03-050
Q955461 - MS08-057
Q940596 - MS07-044
Q959964 - MS09-009
Q934447 - MS07-023
Q925524 - MS07-002
Q958435 - MS08-074
Q951582 - MS08-043
Q873372 - MS04-033
Q936511 - MS07-036
Q905757 - MS06-012

MS_Legacy ISA Server 2000
Q331065 - MS03-009
Q323889 - MS02-027
Q888258 - MS04-039
Q948257 - MS08-017
Q816458 - MS04-001
Q331066 - MS03-012
Q899753 - MS05-034
Q816456 - MS03-028

MS_Legacy Office 2000
Q822035 - MS03-037
Q923274 - MS06-062
Q921595 - MS08-044
Q920822 - MS06-047
Q934526 - MS07-025
Q929062 - MS07-015
Q914797 - MS06-039
Q931660 - MS08-017
Q920906 - MS07-013
Q944425 - MS08-013
Q947361 - MS08-016
Q917152 - MS06-038

MS_Legacy Outlook 2000
Q921593 - MS07-003
Q905646 - MS06-012
Q946986 - MS08-015
Q892842 - MS06-003

MS_Legacy PowerPoint 2000
Q957790 - MS09-017
Q916520 - MS06-028
Q905555 - MS06-012
Q923093 - MS06-058
Q921568 - MS06-048
Q949007 - MS08-051
Q889167 - MS06-010

MS_Legacy Publisher 2000
Q946255 - MS08-012
Q894540 - MS06-054
Q950682 - MS08-027

MS_Legacy Visual Studio .NET
Q924642 - MS07-012
Q958392 - MS08-070
Q937057 - MS07-052
Q933367 - MS08-017
Q924641 - MS07-012
Q947736 - MS08-052
Q830348 - MS04-028

MS_Legacy Microsoft VisualFoxPro 8.0
Q971104 - MS09-062
Q958369 - MS08-070
Q955368 - MS08-052

MS_Legacy Visual Studio .NET 2003
Q933369 - MS08-017
Q969172 - MS09-043
Q947737 - MS08-052
Q937059 - MS07-052
Q927696 - MS07-012
Q958393 - MS08-070
Q937058 - MS07-052
Q924643 - MS07-012
Q830348 - MS04-028
Q971089 - MS09-035
Q971022 - MS09-062

Mozilla Firefox 2
QFF2200 - Mozilla Firefox 2.0.0.20

Mozilla Firefox 3
QFF3628 - Mozilla Firefox 3.6.28
QFF3627 - Mozilla Firefox 3.6.27
QFF3626 - Mozilla Firefox 3.6.26
QFF3625 - Mozilla Firefox 3.6.25
QFF3624 - Mozilla Firefox 3.6.24
QFF3623 - Mozilla Firefox 3.6.23
QFF3622 - Mozilla Firefox 3.6.22
QFF3621 - Mozilla Firefox 3.6.21
QFF3620 - Mozilla Firefox 3.6.20
QFF3619 - Mozilla Firefox 3.6.19
QFF3618 - Mozilla Firefox 3.6.18
QFF3617 - Mozilla Firefox 3.6.17
QFF3616 - Mozilla Firefox 3.6.16
QFF3615 - Mozilla Firefox 3.6.15
QFF3614 - Mozilla Firefox 3.6.14
QFF3613 - Mozilla Firefox 3.6.13
QFF3612 - Mozilla Firefox 3.6.12
QFF3611 - Mozilla Firefox 3.6.11
QFF3610 - Mozilla Firefox 3.6.10
QFF3690 - Mozilla Firefox 3.6.9
QFF3680 - Mozilla Firefox 3.6.8
QFF3670 - Mozilla Firefox 3.6.7
QFF3641 - Mozilla Firefox 3.6.6
QFF3641 - Mozilla Firefox 3.6.4
QFF3631 - Mozilla Firefox 3.6.3
QFF3620 - Mozilla Firefox 3.6.2
QFF3600 - Mozilla Firefox 3.6
QFF3519 - Mozilla Firefox 3.5.19
QFF3518 - Mozilla Firefox 3.5.18
QFF3517 - Mozilla Firefox 3.5.17
QFF3516 - Mozilla Firefox 3.5.16
QFF3515 - Mozilla Firefox 3.5.15
QFF3514 - Mozilla Firefox 3.5.14
QFF3556 - Mozilla Firefox 3.5.13
QFF3556 - Mozilla Firefox 3.5.12
QFF3512 - Mozilla Firefox 3.5.11
QFF3555 - Mozilla Firefox 3.5.10
QFF3560 - Mozilla Firefox 3.5.9
QFF3580 - Mozilla Firefox 3.5.8
QFF3570 - Mozilla Firefox 3.5.7
QFF3560 - Mozilla Firefox 3.5.6
QFF3550 - Mozilla Firefox 3.5.5
QFF3540 - Mozilla Firefox 3.5.4
QFF3530 - Mozilla Firefox 3.5.3
QFF3520 - Mozilla Firefox 3.5.2
QFF3510 - Mozilla Firefox 3.5.1
QFF3500 - Mozilla Firefox 3.5
QFF3019 - Mozilla Firefox 3.0.19
QFF3181 - Mozilla Firefox 3.0.18
QFF3171 - Mozilla Firefox 3.0.17
QFF3161 - Mozilla Firefox 3.0.16
QFF3150 - Mozilla Firefox 3.0.15
QFF3140 - Mozilla Firefox 3.0.14
QFF3130 - Mozilla Firefox 3.0.13
QFF3120 - Mozilla Firefox 3.0.12
QFF3110 - Mozilla Firefox 3.0.11
QFF3100 - Mozilla Firefox 3.0.10

Mozilla Firefox 4
QFF4001 - Mozilla Firefox 4.0.1

Mozilla Firefox 5
QFF5010 - Mozilla Firefox 5.0.1
QFF5000 - Mozilla Firefox 5.0

Mozilla Firefox 6
QFF6020 - Mozilla Firefox 6.0.2
QFF6010 - Mozilla Firefox 6.0.1
QFF6000 - Mozilla Firefox 6.0

Mozilla Firefox 7
QFF7010 - Mozilla Firefox 7.0.1
QFF7000 - Mozilla Firefox 7.0

Mozilla Firefox 8
QFF8010 - Mozilla Firefox 8.0.1
QFF8000 - Mozilla Firefox 8.0

Mozilla Firefox 9
QFF9010 - Mozilla Firefox 9.0.1

Mozilla Firefox 10
QFF1002 - Mozilla Firefox 10.0.2
QFF1000 - Mozilla Firefox 10.0

Mozilla Firefox 10 ESR
QFFE1004 - Mozilla Firefox 10.0.4 ESR

Mozilla Firefox 11
QFF1100 - Mozilla Firefox 11.0

Mozilla Firefox 12
QFF1200 - Mozilla Firefox 12.0

Mozilla Firefox

QFF2501 - Mozilla Firefox 25.0.1 - NEW

QFF2500 - Mozilla Firefox 25.0

QFF2400 - Mozilla Firefox 24.0

QFF2301 - Mozilla Firefox 23.0.1

QFF2300 - Mozilla Firefox 23.0

QFF2200 - Mozilla Firefox 22.0

QFF2100 - Mozilla Firefox 21.0

QFF2001 - Mozilla Firefox 20.0.1

QFF2000 - Mozilla Firefox 20.0

QFF1902 - Mozilla Firefox 19.0.2

QFF1901 - Mozilla Firefox 19.0.1

QFF1900 - Mozilla Firefox 19

QFF1802 - Mozilla Firefox 18.0.2

QFF1801 - Mozilla Firefox 18.0.1

QFF1800 - Mozilla Firefox 18

QFFE17011 - Mozilla Firefox 17.0.11 ESR - NEW

QFFE17010 - Mozilla Firefox 17.0.10 ESR

QFFE1709 - Mozilla Firefox 17.0.9 ESR

QFFE1708 - Mozilla Firefox 17.0.8 ESR

QFFE1707 - Mozilla Firefox 17.0.7 ESR

QFFE1706 - Mozilla Firefox 17.0.6 ESR

QFFE1705 - Mozilla Firefox 17.0.5 ESR

QFFE1704 - Mozilla Firefox 17.0.4 ESR

QFFE1703 - Mozilla Firefox 17.0.3 ESR
QFFE1702 - Mozilla Firefox 17.0.2 ESR

QFFE10012 - Mozilla Firefox 10.0.12 ESR
QFF1701 - Mozilla Firefox 17.0.1
QFF1700 - Mozilla Firefox 17.0
QFFE10011 - Mozilla Firefox 10.0.11 ESR
QFF1602 - Mozilla Firefox 16.0.2
QFFE10010 - Mozilla Firefox 10.0.10 ESR
QFFE1009 - Mozilla Firefox 10.0.9 ESR
QFF1601 - Mozilla Firefox 16.0.1
QFFE1008 - Mozilla Firefox 10.0.8 ESR
QFF1600 - Mozilla Firefox 16.0
QFF1501 - Mozilla Firefox 15.0.1
QFF1500 - Mozilla Firefox 15.0
QFFE1007 - Mozilla Firefox 10.0.7 ESR
QFF1401 - Mozilla Firefox 14.0.1
QFFE1006 - Mozilla Firefox 10.0.6 ESR
QFF1301 - Mozilla Firefox 13.0.1
QFF1300 - Mozilla Firefox 13.0
QFFE1005 - Mozilla Firefox 10.0.5 ESR

Mozilla SeaMonkey

QSM122221 - Mozilla SeaMonkey 2.22.1 - NEW

QSM122220 - Mozilla SeaMonkey 2.22

QSM122210 - Mozilla SeaMonkey 2.21

QSM122200 - Mozilla SeaMonkey 2.20

QSM122190 - Mozilla SeaMonkey 2.19

QSM122171 - Mozilla SeaMonkey 2.17.1

QSM122170 - Mozilla SeaMonkey 2.17

QSM122161 - Mozilla SeaMonkey 2.16.1

QSM122160 - Mozilla SeaMonkey 2.16

QSM122152 - Mozilla SeaMonkey 2.15.2

QSM122151 - Mozilla SeaMonkey 2.15.1

QSM122150 - Mozilla SeaMonkey 2.15

QSM122141 - Mozilla SeaMonkey 2.14.1
QSM122140 - Mozilla SeaMonkey 2.14
QSM122132 - Mozilla SeaMonkey 2.13.2
QSM122131 - Mozilla SeaMonkey 2.13.1
QSM122130 - Mozilla SeaMonkey 2.13
QSM122121 - Mozilla SeaMonkey 2.12.1
QSM122120 - Mozilla SeaMonkey 2.12
QSM122110 - Mozilla SeaMonkey 2.11
QSM122101 - Mozilla SeaMonkey 2.10.1
QSM122100 - Mozilla SeaMonkey 2.10
QSM2910 - Mozilla SeaMonkey 2.9.1
QSM2900 - Mozilla SeaMonkey 2.9
QSM2800 - Mozilla SeaMonkey 2.8
QSM2720 - Mozilla SeaMonkey 2.7.2
QSM2700 - Mozilla SeaMonkey 2.7
QSM2610 - Mozilla SeaMonkey 2.6.1
QSM2600 - Mozilla SeaMonkey 2.6
QSM2500 - Mozilla SeaMonkey 2.5
QSM2410 - Mozilla SeaMonkey 2.4.1
QSM2400 - Mozilla SeaMonkey 2.4
QSM2330 - Mozilla SeaMonkey 2.3.3
QSM2320 - Mozilla SeaMonkey 2.3.2
QSM2310 - Mozilla SeaMonkey 2.3.1
QSM2300 - Mozilla SeaMonkey 2.3
QSM2040 - Mozilla SeaMonkey 2.0.4
QSM2050 - Mozilla SeaMonkey 2.0.5
QSM2060 - Mozilla SeaMonkey 2.0.6
QSM2070 - Mozilla SeaMonkey 2.0.7
QSM2080 - Mozilla SeaMonkey 2.0.8
QSM2090 - Mozilla SeaMonkey 2.0.9
QSM2010 - Mozilla SeaMonkey 2.0.10
QSM2011 - Mozilla SeaMonkey 2.0.11
QSM2012 - Mozilla SeaMonkey 2.0.12
QSM2013 - Mozilla SeaMonkey 2.0.13
QSM2014 - Mozilla SeaMonkey 2.0.14
QSM2100 - Mozilla SeaMonkey 2.1
QSM2200 - Mozilla SeaMonkey 2.2

Mozilla Thunderbird 2
QTB2023 - Mozilla Thunderbird 2.0.0.23
QTB2022 - Mozilla Thunderbird 2.0.0.22
QTB2021 - Mozilla Thunderbird 2.0.0.21

Mozilla Thunderbird 3
QTB3120 - Mozilla Thunderbird 3.1.20
QTB3119 - Mozilla Thunderbird 3.1.19
QTB3118 - Mozilla Thunderbird 3.1.18
QTB3117 - Mozilla Thunderbird 3.1.17
QTB3116 - Mozilla Thunderbird 3.1.16
QTB3115 - Mozilla Thunderbird 3.1.15
QTB3114 - Mozilla Thunderbird 3.1.14
QTB3113 - Mozilla Thunderbird 3.1.13
QTB3112 - Mozilla Thunderbird 3.1.12
QTB3111 - Mozilla Thunderbird 3.1.11
QTB3110A - Mozilla Thunderbird 3.1.10
QTB3190 - Mozilla Thunderbird 3.1.9
QTB3180 - Mozilla Thunderbird 3.1.8
QTB3170 - Mozilla Thunderbird 3.1.7
QTB3160 - Mozilla Thunderbird 3.1.6
QTB3150 - Mozilla Thunderbird 3.1.5
QTB3140 - Mozilla Thunderbird 3.1.4
QTB3130 - Mozilla Thunderbird 3.1.3
QTB3120 - Mozilla Thunderbird 3.1.2
QTB3110 - Mozilla Thunderbird 3.1.1
QTB3100 - Mozilla Thunderbird 3.1.0
QTB3011 - Mozilla Thunderbird 3.0.11
QTB3010 - Mozilla Thunderbird 3.0.10
QTB3009 - Mozilla Thunderbird 3.0.9
QTB3008 - Mozilla Thunderbird 3.0.8
QTB3007 - Mozilla Thunderbird 3.0.7
QTB3006 - Mozilla Thunderbird 3.0.6
QTB3005 - Mozilla Thunderbird 3.0.5
QTB3004 - Mozilla Thunderbird 3.0.4
QTB3003 - Mozilla Thunderbird 3.0.3
QTB3002 - Mozilla Thunderbird 3.0.2
QTB3001 - Mozilla Thunderbird 3.0.1
QTB3000 - Mozilla Thunderbird 3.0

Mozilla Thunderbird 5
QTB5000 - Mozilla Thunderbird 5.0

Mozilla Thunderbird 6
QTB6020 - Mozilla Thunderbird 6.0.2
QTB6010 - Mozilla Thunderbird 6.0.1
QTB6000 - Mozilla Thunderbird 6.0

Mozilla Thunderbird 7
QTB7010 - Mozilla Thunderbird 7.0.1
QTB7000 - Mozilla Thunderbird 7.0

Mozilla Thunderbird 8
QTB8000 - Mozilla Thunderbird 8.0

Mozilla Thunderbird 9
QTB9010 - Mozilla Thunderbird 9.0.1
QTB9000 - Mozilla Thunderbird 9.0

Mozilla Thunderbird 10
QTB1002 - Mozilla Thunderbird 10.0.2
QTB1000 - Mozilla Thunderbird 10.0

Mozilla Thunderbird 10 ESR
QTBE1004 - Mozilla Thunderbird 10.0.4 ESR

Mozilla Thunderbird 11
QTB1101 - Mozilla Thunderbird 11.0.1
QTB1100 - Mozilla Thunderbird 11.0

Mozilla Thunderbird 12
QTB1201 - Mozilla Thunderbird 12.0.1
QTB1200 - Mozilla Thunderbird 12.0

Mozilla Thunderbird

QTB2411 - Mozilla Thunderbird 24.1.1 - NEW

QTB2410 - Mozilla Thunderbird 24.1

QTB2401 - Mozilla Thunderbird 24.0.1

QTB2400 - Mozilla Thunderbird 24.0

QTB1700 - Mozilla Thunderbird 17.0

QTB1602 - Mozilla Thunderbird 16.0.2

QTB1601 - Mozilla Thunderbird 16.0.1

QTB1600 - Mozilla Thunderbird 16.0

QTB1501 - Mozilla Thunderbird 15.0.1

QTB1500 - Mozilla Thunderbird 15.0

QTB1400 - Mozilla Thunderbird 14.0

QTB1301 - Mozilla Thunderbird 13.0.1

QTB1300 - Mozilla Thunderbird 13.0

QTBE17011 - Mozilla Thunderbird 17.0.11 ESR - NEW

QTBE17010 - Mozilla Thunderbird 17.0.10 ESR

QTBE1709 - Mozilla Thunderbird 17.0.9 ESR

QTBE1701 - Mozilla Thunderbird 17.0.1 ESR

QTBE10012 - Mozilla Thunderbird 10.0.12 ESR

QTBE10011 - Mozilla Thunderbird 10.0.11 ESR

QTBE10010 - Mozilla Thunderbird 10.0.10 ESR

QTBE1009 - Mozilla Thunderbird 10.0.9 ESR

QTBE1008 - Mozilla Thunderbird 10.0.8 ESR

QTBE1007 - Mozilla Thunderbird 10.0.7 ESR

QTBE1006 - Mozilla Thunderbird 10.0.6 ESR

QTBE1005 - Mozilla Thunderbird 10.0.5 ESR

MozyHome

QMOZYH2221329 - MozyHome 2.22.1.329

QMOZYH2220313 - MozyHome 2.22.0.313

QMOZYH2203278 - MozyHome 2.20.3.278

QMOZYH2202276 - MozyHome 2.20.2.276

QMOZYH2201269 - MozyHome 2.20.1.269

QMOZYH2184250 - MozyHome 2.18.4.250

QMOZYH2183247 - MozyHome 2.18.3.247

QMOZYH2182244 - MozyHome 2.18.2.244

QMOZYH2181235 - MozyHome 2.18.1.235
QMOZYH2180227 - MozyHome 2.18.0.227
QMOZYH2160215 - MozyHome 2.16.0.215
QMOZYH2142199 - MozyHome 2.14.2.199
QMOZYH2141193 - MozyHome 2.14.1.193
QMOZYH2140183 - MozyHome 2.14.0.183
QMOZYH2121160 - MozyHome 2.12.1.160
QMOZYH2120144 - MozyHome 2.12.0.144
QMOZYH210796 - MozyHome 2.10.7.96
QMOZYH21030 - MozyHome 2.10.3.0

MozyPro

QMOZYP2221329 - MozyPro 2.22.1.329

QMOZYP2220313 - MozyPro 2.22.0.313

QMOZYP2203278 - MozyPro 2.20.3.278

QMOZYP2202276 - MozyPro 2.20.2.276

QMOZYP2201269 - MozyPro 2.20.1.269

QMOZYP2184250 - MozyPro 2.18.4.250

QMOZYP2183247 - MozyPro 2.18.3.247

QMOZYP2182244 - MozyPro 2.18.2.244

QMOZYP2181235 - MozyPro 2.18.1.235
QMOZYP2180227 - MozyPro 2.18.0.227
QMOZYP2160215 - MozyPro 2.16.0.215
QMOZYP2142199 - MozyPro 2.14.2.199
QMOZYP2141193 - MozyPro 2.14.1.193
QMOZYP2140183 - MozyPro 2.14.0.183
QMOZYP2121160 - MozyPro 2.12.1.160
QMOZYP2120144 - MozyPro 2.12.0.144
QMOZYP210796 - MozyPro 2.10.7.96
QMOZYP21030 - MozyPro 2.10.3.0

Notepad++

QNPPP651 - Notepad++ 6.5.1

QNPPP650 - Notepad++ 6.5

QNPPP645 - Notepad++ 6.4.5

QNPPP643 - Notepad++ 6.4.3

QNPPP642 - Notepad++ 6.4.2

QNPPP641 - Notepad++ 6.4.1

QNPPP633 - Notepad++ 6.3.3

QNPPP632 - Notepad++ 6.3.2

QNPPP631 - Notepad++ 6.3.1
QNPPP630 - Notepad++ 6.3

QNPPP623 - Notepad++ 6.2.3
QNPPP622 - Notepad++ 6.2.2
QNPPP620 - Notepad++ 6.2
QNPPP618 - Notepad++ 6.1.8
QNPPP617 - Notepad++ 6.1.7
QNPPP615 - Notepad++ 6.1.5
QNPPP614 - Notepad++ 6.1.4
QNPPP613 - Notepad++ 6.1.3
QNPPP612 - Notepad++ 6.1.2
QNPPP610 - Notepad++ 6.1
QNPPP600 - Notepad++ 6.0
QNPPP598 - Notepad++ 5.9.8
QNPPP5962 - Notepad++ 5.9.6.2

OpenOffice

QOR401 - OpenOffice 4.0.1

QOR400 - OpenOffice 4.0.0

QOR341 - OpenOffice 3.4.1
QOR340 - OpenOffice 3.4.0
QOR330 - OpenOffice.org 3.3.0

Opera

QOP1801 - Opera 18.0.1284.49 - NEW

QOP1702 - Opera 17.0.1241.53

QOP1700 - Opera 17.0.1241.45

QOP1603 - Opera 16.0.1196.80

QOP1602 - Opera 16.0.1196.73

QOP1504 - Opera 15.0.1147.153

QOP1503 - Opera 15.0.1147.148

QOP1502 - Opera 15.0.1147.141

QOP1501 - Opera 15.0.1147.138

QOP1216 - Opera 12.16

QOP1216 - Opera 12.16 x64

QOP1215 - Opera 12.15
QOP1215 - Opera 12.15 x64

QOP1214 - Opera 12.14
QOP1214 - Opera 12.14 x64

QOP1213 - Opera 12.13
QOP1213 - Opera 12.13 x64
QOP1212 - Opera 12.12
QOP1212 - Opera 12.12 x64
QOP1211 - Opera 12.11
QOP1211 - Opera 12.11 x64
QOP1210 - Opera 12.10
QOP1210 - Opera 12.10 x64
QOP1202 - Opera 12.02
QOP1202 - Opera 12.02 x64
QOP1201 - Opera 12.01
QOP1201 - Opera 12.01 x64
QOP1200 - Opera 12.00
QOP1200 - Opera 12.00 x64
QOP1164 - Opera 11.64
QOP1162 - Opera 11.62
QOP1161 - Opera 11.61
QOP1160 - Opera 11.60
QOP1152 - Opera 11.52
QOP1151 - Opera 11.51
QOP1150 - Opera 11.50
QOP1111 - Opera 11.11
QOP1110 - Opera 11.10
QOP1101 - Opera 11.01
QOP1100 - Opera 11.00
QOP1063 - Opera 10.63
QOP1062 - Opera 10.62
QOP1061 - Opera 10.61
QOP1060 - Opera 10.60
QOP1054 - Opera 10.54
QOP1053 - Opera 10.53
QOP1052 - Opera 10.52

Pidgin

QPID217 - Pidgin 2.10.7

QPID216 - Pidgin 2.10.6
QPID215 - Pidgin 2.10.5
QPID214 - Pidgin 2.10.4
QPID213 - Pidgin 2.10.3
QPID212 - Pidgin 2.10.2
QPID211 - Pidgin 2.10.1
QPID210 - Pidgin 2.10.0

RealPlayer

QRP1603 - RealPlayer 16.0.3.51

QRP1602 - RealPlayer 16.0.2.32

QRP1601 - RealPlayer 16.0.1.18

QRP1600 - RealPlayer 16.0.0.282
QRP1506 - RealPlayer 15.0.6.14
QRP1505 - RealPlayer 15.0.5.109
QRP1504 - RealPlayer 15.0.4.53
QRP1503 - RealPlayer 15.0.3.37
QRP1502 - RealPlayer 15.0.2.72
QRP1501 - RealPlayer 15.0.1.13
QRP1500 - RealPlayer 15.0.0.198
QRP1209 - RealPlayer 12.0.1.669
QRP1208 - RealPlayer 12.0.1.666
QRP1207 - RealPlayer 12.0.1.660
QRP1206 - RealPlayer 12.0.1.652
QRP1205 - RealPlayer 12.0.1.647
QRP1204 - RealPlayer 12.0.1.633
QRP1203 - RealPlayer 12.0.1.609
QRP1202 - RealPlayer 12.0.0.879
QRP1201 - RealPlayer 12.0.0.658
QRP1200 - RealPlayer 12.0.0.343

RealVNC

QVNC506 - RealVNC 5.0.6

QVNC505 - RealVNC 5.0.5

QVNC504 - RealVNC 5.0.4

QVNC503 - RealVNC 5.0.3
QVNC502 - RealVNC 5.0.2
QVNC501 - RealVNC 5.0.1
RVNC001 - RealVNC 4.1.3

Skype

QSKY6110102 - Skype 6.11.0.102 - NEW

QSKY6100104 - Skype 6.10.0.104

QSKY690106 - Skype 6.9.0.106

QSKY670102 - Skype 6.7.0.102

QSKY660106 - Skype 6.6.0.106

QSKY650158 - Skype 6.5.0.158

QSKY630107 - Skype 6.3.0.107

QSKY630105 - Skype 6.3.0.105

QSKY620106 - Skype 6.2.0.106

QSKY61129 - Skype 6.1.129

QSKY60126 - Skype 6.0.126
QSKY60120 - Skype 6.0.120
QSKY5100116 - Skype 5.10.0.116
QSKY5100115 - Skype 5.10.0.115
QSKY510114 - Skype 5.10.114
QSKY59123 - Skype 5.9.123
QSKY59115 - Skype 5.9.115
QSKY59114 - Skype 5.9.114
QSKY58158 - Skype 5.8.158
QSKY58156 - Skype 5.8.156
QSKY58154 - Skype 5.8.154
QSKY55124 - Skype 5.5.124
QSKY55117 - Skype 5.5.117
QSKY55115 - Skype 5.5.115
QSKY55114 - Skype 5.5.114
QSKY55113 - Skype 5.5.113
QSKY55112 - Skype 5.5.112
QSKY53120 - Skype 5.3.120
QSKY53116 - Skype 5.3.116
QSKY53111 - Skype 5.3.111
QSKY53108 - Skype 5.3.108
QSKY51112 - Skype 5.1.112
QSKY51104 - Skype 5.1.104
QSKY50156 - Skype 5.0.156
QSKY50152 - Skype 5.0.152
QSKY42187 - Skype 4.2.187
QSKY42163 - Skype 4.2.169
QSKY42163 - Skype 4.2.163
QSKY42158 - Skype 4.2.158
QSKY42155 - Skype 4.2.155
QSKY42152 - Skype 4.2.152
QSKY41179 - Skype 4.1.179
QSKY41166 - Skype 4.1.166
QSKY41141 - Skype 4.1.141
QSKY41136 - Skype 4.1.136
QSKY40227 - Skype 4.0.227
QSKY40226 - Skype 4.0.226
QSKY40224 - Skype 4.0.224
QSKY40216 - Skype 4.0.216
QSKY40215 - Skype 4.0.215
QSKY40206 - Skype 4.0.206

Sun Microsystems Java Runtime Environment 1.4
QJAVA14 - Sun Java 1.4

Sun Microsystems Java Runtime Environment 5.0
QJAVA50r22 - Sun Java 5.0 r22 x64 – Currently Unsupported
QJAVA50r22 - Sun Java 5.0 r22
QJAVA50r20 - Sun Java 5.0 r20 x64 – Currently Unsupported
QJAVA50r20 - Sun Java 5.0 r20
QJAVA50r19 - Sun Java 5.0 r19 x64 – Currently Unsupported
QJAVA50r19 - Sun Java 5.0 r19
QJAVA50r18 - Sun Java 5.0 r18 x64 – Currently Unsupported
QJAVA50r18 - Sun Java 5.0 r18

Sun Microsystems Java Runtime Environment 6.0

QJAVA60r45 - Sun Java 6.0 r45
QJAVA60r45 - Sun Java 6.0 r45 x64

QJAVA60r43 - Sun Java 6.0 r43
QJAVA60r43 - Sun Java 6.0 r43 x64

QJAVA60r41 - Sun Java 6.0 r41
QJAVA60r41 - Sun Java 6.0 r41 x64

QJAVA60r39 - Sun Java 6.0 r39
QJAVA60r39 - Sun Java 6.0 r39 x64

QJAVA60r38 - Sun Java 6.0 r38
QJAVA60r38 - Sun Java 6.0 r38 x64
QJAVA60r37 - Sun Java 6.0 r37
QJAVA60r37 - Sun Java 6.0 r37 x64
QJAVA60r35 - Sun Java 6.0 r35
QJAVA60r35 - Sun Java 6.0 r35 x64
QJAVA60r34 - Sun Java 6.0 r34
QJAVA60r34 - Sun Java 6.0 r34 x64
QJAVA60r33 - Sun Java 6.0 r33
QJAVA60r33 - Sun Java 6.0 r33 x64
QJAVA60r32 - Sun Java 6.0 r32
QJAVA60r32 - Sun Java 6.0 r32 x64
QJAVA60r31 - Sun Java 6.0 r31
QJAVA60r31 - Sun Java 6.0 r31 x64
QJAVA60r30 - Sun Java 6.0 r30
QJAVA60r30 - Sun Java 6.0 r30 x64
QJAVA60r29 - Sun Java 6.0 r29
QJAVA60r29 - Sun Java 6.0 r29 x64
QJAVA60r27 - Sun Java 6.0 r27
QJAVA60r27 - Sun Java 6.0 r27 x64
QJAVA60r26 - Sun Java 6.0 r26
QJAVA60r26 - Sun Java 6.0 r26 x64
QJAVA60r25 - Sun Java 6.0 r25
QJAVA60r25 - Sun Java 6.0 r25 x64
QJAVA60r24 - Sun Java 6.0 r24
QJAVA60r24 - Sun Java 6.0 r24 x64
QJAVA60r22 - Sun Java 6.0 r22 x64
QJAVA60r22 - Sun Java 6.0 r22
QJAVA60r21 - Sun Java 6.0 r21 x64
QJAVA60r21 - Sun Java 6.0 r21
QJAVA60r20 - Sun Java 6.0 r20 x64
QJAVA60r20 - Sun Java 6.0 r20
QJAVA60r19 - Sun Java 6.0r19 x64
QJAVA60r19 - Sun Java 6.0r19
QJAVA60r18 - Sun Java 6.0 r18 x64
QJAVA60r18 - Sun Java 6.0 r18
QJAVA60r17 - Sun Java 6.0 r17 x64
QJAVA60r17 - Sun Java 6.0 r17
QJAVA60r16 - Sun Java 6.0 r16 x64
QJAVA60r16 - Sun Java 6.0 r16
QJAVA60r15 - Sun Java 6.0 r15 x64
QJAVA60r15 - Sun Java 6.0 r15
QJAVA60r14 - Sun Java 6.0 r14 x64
QJAVA60r14 - Sun Java 6.0 r14
QJAVA60r13 - Sun Java 6.0 r13 x64
QJAVA60r13 - Sun Java 6.0 r13

JRE 7

QJAVA7u40 - JRE 7u40

QJAVA7u40 - JRE 7u40 x64

QJAVA7u25 - JRE 7u25

QJAVA7u25 - JRE 7u25 x64

QJAVA7u21 - JRE 7u21
QJAVA7u21 - JRE 7u21 x64

QJAVA7u17 - JRE 7u17
QJAVA7u17 - JRE 7u17 x64

QJAVA7u15 - JRE 7u15

QJAVA7u15 - JRE 7u15 x64

QJAVA7u13 - JRE 7u13

QJAVA7u13 - JRE 7u13 x64

QJAVA7u11 - JRE 7u11

QJAVA7u11 - JRE 7u11 x64

QJAVA7u10 - JRE 7u10
QJAVA7u10 - JRE 7u10 x64
QJAVA7u9 - JRE 7u9
QJAVA7u9 - JRE 7u9 x64
QJAVA7u7 - JRE 7u7
QJAVA7u7 - JRE 7u7 x64
QJAVA7u6 - JRE 7u6
QJAVA7u6 - JRE 7u6 x64
QJAVA7u5 - JRE 7u5
QJAVA7u5 - JRE 7u5 x64
QJAVA7u4 - JRE 7u4
QJAVA7u4 - JRE 7u4 x64
QJAVA7u3 - JRE 7u3
QJAVA7u3 - JRE 7u3 x64

UltraVNC
QUVNC10962 - UltraVNC 1.0.9.6.2
QUVNC10962 - UltraVNC 1.0.9.6.2 x64
QUVNC10961 - UltraVNC 1.0.9.6.1
QUVNC10961 - UltraVNC 1.0.9.6.1 x64

VLC Media Player

QVLC211 - VLC Media Player 2.1.1

QVLC210 - VLC Media Player 2.1.0

QVLC208 - VLC Media Player 2.0.8

QVLC207 - VLC Media Player 2.0.7

QVLC206 - VLC Media Player 2.0.6

QVLC205 - VLC Media Player 2.0.5
QVLC204 - VLC Media Player 2.0.4
QVLC203 - VLC Media Player 2.0.3
QVLC202 - VLC Media Player 2.0.2
QVLC201 - VLC Media Player 2.0.1

WinZip

QWZ18010661 - WinZip 18.0.10661

QWZ18010661 - WinZip 18.0.10661 x64

QWZ17510562 - WinZip 17.5.10562

QWZ17510562 - WinZip 17.5.10562 x64

QWZ17510480 - WinZip 17.5.10480

QWZ17510480 - WinZip 17.5.10480 x64

QWZ17010381 - WinZip 17.0.10381

QWZ17010381 - WinZip 17.0.10381 x64

WinZip 16
QWZ16510096 - WinZip 16.5.10096
QWZ16510096 - WinZip 16.5.10096 x64
QWZ1609715 - WinZip 16.0.9715
QWZ1609715 - WinZip 16.0.9715 x64
QWZ1609691 - WinZip 16.0.9691
QWZ1609691 - WinZip 16.0.9691 x64
QWZ1609686 - WinZip 16.0.9686
QWZ1609686 - WinZip 16.0.9686 x64
QWZ1609715 - WinZip 16.5.10095 x64
QWZ1609715 - WinZip 16.5.10095

WinZip 15
QWZ1559579 - WinZip 15.5.9579

Wireshark

QWSK1103 - Wireshark 1.10.3

QWSK1103 - Wireshark 1.10.3 x64

QWSK1102 - Wireshark 1.10.2

QWSK1102 - Wireshark 1.10.2 x64

QWSK1101 - Wireshark 1.10.1

QWSK1101 - Wireshark 1.10.1 x64

QWSK1100 - Wireshark 1.10.0

QWSK1100 - Wireshark 1.10.0 x64

QWSK1811 - Wireshark 1.8.11

QWSK1811 - Wireshark 1.8.11 x64

QWSK1810 - Wireshark 1.8.10

QWSK1810 - Wireshark 1.8.10 x64

QWSK189 - Wireshark 1.8.9

QWSK189 - Wireshark 1.8.9 x64

QWSK188 - Wireshark 1.8.8

QWSK188 - Wireshark 1.8.8 x64

QWSK187 - Wireshark 1.8.7

QWSK187 - Wireshark 1.8.7 x64

QWSK186 - Wireshark 1.8.6
QWSK186 - Wireshark 1.8.6 x64

QWSK185 - Wireshark 1.8.5
QWSK185 - Wireshark 1.8.5 x64

QWSK184 - Wireshark 1.8.4
QWSK184 - Wireshark 1.8.4 x64
QWSK183 - Wireshark 1.8.3
QWSK183 - Wireshark 1.8.3 x64
QWSK182 - Wireshark 1.8.2
QWSK182 - Wireshark 1.8.2 x64
QWSK181 - Wireshark 1.8.1
QWSK181 - Wireshark 1.8.1 x64
QWSK18 - Wireshark 1.8
QWSK18 - Wireshark 1.8 x64
QWSK168 - Wireshark 1.6.8 x64
QWSK168 - Wireshark 1.6.8
QWSK167 - Wireshark 1.6.7 x64
QWSK167 - Wireshark 1.6.7
QWSK166 - Wireshark 1.6.6
QWSK166 - Wireshark 1.6.6 x64
QWSK165 - Wireshark 1.6.5
QWSK165 - Wireshark 1.6.5 x64
QWSK164 - Wireshark 1.6.4
QWSK164 - Wireshark 1.6.4 x64
QWSK163 - Wireshark 1.6.3
QWSK163 - Wireshark 1.6.3
QWSK162 - Wireshark 1.6.2
QWSK162 - Wireshark 1.6.2 x64
QWSK161 - Wireshark 1.6.1
QWSK161 - Wireshark 1.6.1 x64
QWSK160 - Wireshark 1.6.0
QWSK160 - Wireshark 1.6.0 x64
QWSK147 - Wireshark 1.4.7
QWSK147 - Wireshark 1.4.7 x64
QWSK146 - Wireshark 1.4.6
QWSK146 - Wireshark 1.4.6 x64
QWSK144 - Wireshark 1.4.4
QWSK144 - Wireshark 1.4.4 x64

Yahoo! Messenger
QYMSGR0192 - Yahoo! Messenger 11.5.0.192
QYMSGR0228 - Yahoo! Messenger 11.5.0.228

Zimbra Desktop

QZMD722 - Zimbra Desktop 7.2.2

QZMD721 - Zimbra Desktop 7.2.1
QZMD71411299 - Zimbra Desktop 7.1.4 b11299
QZMD714 - Zimbra Desktop 7.1.4
QZMD712 - Zimbra Desktop 7.1.2

This document will outline the process of shinking the Shavlik Protect database.

Note: In order to shrink Shavlik Protect or WMware vCenter Protect database, please ensure SQL Server Management Studio is installed. You may install it by selecting the link corresponding with your Microsoft SQL Server version below:

    •   SQL Server 2005 Express

    •   SQL Server 2008 Express

    •   SQL Server 2008 R2 Express

    •   SQL Server 2012 Express

1. Open Microsoft SQL Server Management Studio.
2. Connect to the appropriate SQL Server Instance and login with the appropriate credentials. This is [hostname]\SQLEXPRESS by default and uses Windows Authentication.
3. Expand the ‘Databases’ portion on the left hand side of the screen by clicking the '+' sign.
4. Right click on the ‘Protect’ database. Select 'Properties'.

5. Within the Database Properties window, select 'Options' on the left hand side of the screen.

6. Within this screen set the 'Recovery model' option to 'Simple'.

7. Click 'Ok'.
8. Right click on the ‘Protect’ database. Select 'Tasks' then 'Shrink' and select 'Database' from the submenu.

9. Within the new window, click 'OK'.
10. The window will close when the database shrink process has been completed.

This document outlines the symbols associated with an agent's status.

The agent is active on the machine.

The agent is not active on the machine.

The agent has been removed from the machine.

The agent has reported an error.

Protect Version: All

Launching the Protect Interface crashes the Console Service.
Error found in ST.Protect.Managed:

The Protect license record/activation key has become corrupted.

Make a backup of the Registry

1. Navigate to the Activation key:
   • HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\Shavlik Protect\Console\Activation
2. Locate the string 'AK' which contains the Activation Key. Right click the 'AK' string, and choose Modify.

3. In the Edit String window, copy the Value Data. This is your Activation Key and will be used to re-activate the console.

4. Delete the registry key 'Activation':
   • HKEY_LOCAL_MACHINE\SOFTWARE\LANDesk\Shavlik Protect\Console\Activation

Note: Once the Activation key has been deleted, Protect will need to be licensed again.

5. Launch Protect, and at the Shavlik Protect Activation screen, enter your previously copied Activation Key (step 3).
   1. If the console has internet connectivity, activate online.
   2. If the console has NO internet connectivity, perform an Offline Activation.

Shavlik Protect 8.x
Shavlik Protect 9.x

When using Shavlik Protect Standard, you receive the error pop up stating: "Shavlik Protect Standard cannot fully comunicate with the console service.  Some tasks requiring the console service will be unavailable until the service can be reached."

When Protect's components try to reach the console service it fails to communicate with the service.

There can be many reasons why this may happen. The steps listed below should help find the root cause of the error and fix it.

To fix this error you may need to follow the steps for one of the reasons listed below, or you may need to go through each one. The possible resolutions are listed in order from most common to least common.

If you are using a Proxy for web connections you need to bypass the proxy for local addresses

Here's how to set this:

• On the Protect console system go into Internet Explorer > Tools > Internet Options > Connections > LAN Settings.
• Put a check in the box for 'Bypass proxy server for local addresses'.

Note: If you are using a passthrough proxy you may need to enter the proxy information in, set the bypass, save the settings, and then come back in and remove the settings. This has been known to put the bypass into place even for passthrough proxies.

If you are unsure if you are using a proxy, you can try running the below listed commands from a command prompt screen (based on operating system level):

• Windows 7/2008/Vista 32-bit:
  netsh winhttp show proxy
• Windows 7/2008/Vista 64-bit:
  %windir%\SysWOW64\netsh winhttp show proxy
• Windows XP/2003 32-bit:
  proxycfg
• Windows XP/2003 64-bit:
  %windir%\SysWOW64\proxycfg

The Shavlik Protect Console service may be failing to connect to the database, in turn failing to properly start

This will also cause Protect to be unable to communicate with the service. This will usually only happen when using a remote SQL server for your Protect database.

To fix this:

• Close Protect.
• Go to Start > All Programs > Shavlik Protect > Database Setup tool.
• Choose to use your existing database.
• On the Database Configuration screen you will need to provide alternate credentials for the console service connection to the database. You would need to provide an account that has administrative access to the Protect database on the SQL server.

.NET in conjunction with Protect's components are not honoring the settings to bypass a proxy for local addresses.

You can manually enter the bypass for the proxy into the config files for Protect. This works because Protect will look to our config files prior to checking the IE settings or WinHTTP settings for the proxy.

How to do this:

• Locate the files:
  - C:\Program Files\LANDesk\Shavlik Protect\ST.Protect.exe.config
  - C:\Program Files\LANDesk\Shavlik Protect\ST.ServiceHost.exe.config
  Note 1: If you are on a 64 bit system they will be in the Program Files (x86) folder. You may also need to go into your Folder Options > View settings and enable 'Show hidden files, folders, and drives' as well as uncheck the 'Hide extensions for known file types' option.
  Note 2: You should backup these files, before changing, by coping them to a separate folder.
  
  
• Modify the "ST.ServiceHost.exe.Config" file, adding the following section within the "configuration" tags, at the bottom of the document:
  <system.net>
  <defaultProxy>
  <proxy proxyaddress="http://**PROXY**:**PORT**" bypassonlocal="true" />
  <bypasslist>
  <add address="127.0.0.1" />
  <add address="**PROTECT_CONSOLE_SYSTEM_NAME**" />
  </bypasslist>
  </defaultProxy>
  </system.net>
  
  
• Modify the "ST.Protect.exe.config" file, adding the following section within the existing "system.net" tags:
  <defaultProxy>
  <proxy proxyaddress="http://**PROXY**:**PORT**" bypassonlocal="true" />
  <bypasslist>
  <add address="127.0.0.1" />
  <add address="**PROTECT_CONSOLE_SYSTEM_NAME**" />
  </bypasslist>
  </defaultProxy>
  
  
• Make sure to File > Save after updating each of these files. Once this is done make sure to open services.msc, and perform a Restart on the Shavlik Protect Console service. Then you can re-open Protect, and test to see if it works.

Other items worth checking

• Ensure that inbound TCP ports 3121 is allowed on the Protect console system.
• Make sure the Protect console system is able to resolve itself.
• Make sure the hosts file does not contain invalid information. This is located in C:\Windows\System32\drivers\etc

• If you edit the information in the config files as mentioned in step three, be aware that you have now hardcoded the information that Protect uses for your proxy.
• If you make changes on your network you may need to go back and edit these files again at a later date.

• Shavlik Protect Standard 9.X

This document outlines how to troubleshoot Scheduled Deployment issues when utilizing the Shavlik Scheduler.

Note: Please view this documentto review how the Shavlik Scheduler works.

(http://community.shavlik.com/docs/DOC-23088)

Step 1

Please verify under Tools-Options-Scheduler that the Shavlik Scheduler is selected.

Step 2

Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

*Note- If you are unable to enable logging via the GUI see doc:http://community.shavlik.com/docs/DOC-22938

Step 3

Clear out the old logs, so we can reproduce the issue and recreate new logs to view the latest data

On the Protect Console Machine

1. Close the Protect GUI.

Stop the services:

For Protect 8.X, the services are: VMware vCenter Protect Console Service & Shavlik Remote Scheduler Service

For Protect 9.X the services are: Shavlik Protect Console Service & St Remote Scheduler Service

2. Delete all the logs from:

Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

Earlier OS’s: C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

3. Start services and open the Protect GUI.

On the Target Server

Browse to C:\Windows\ProPatches and erase CL5.log, dplyevts.log, and Safereboot.log in that folder. * Note, they all might not be created.

Browse to C:\Windows\ProPatches\Scheduler and erase Scheduler.log

Step 4

Please reboot the Protect Console Machine and the Target server.

Step 5

If you are having problems scheduling deployments on 1 machine, please uninstall and reinstall the scheduler on the Target server.http://community.shavlik.com/docs/DOC-2222

If you are having problems scheduling deployments on all machines, please uninstall and reinstall the scheduler on the Protect Console Machine. After you do this you will need to do a Security Patch scan against the Protect Console Machine to have the results show again.http://community.shavlik.com/docs/DOC-2222

If you are having problems with quite a lot of scheduled machines but not all, and you do not want to uninstall/reinstall manually, please see this guide on creating a custom action to uninstall/reinstall the scheduler on multiple machines. http://community.shavlik.com/docs/DOC-23009

Step 6

Set the logs to verbose on the target server. Please do this by following this guide.http://community.shavlik.com/docs/DOC-23048

Step 7

Please to a rescan, and a do a scheduled deployment for 5 minutes into the future to 1 target machine.

*Note please also check the date set. It defaults to 24 hours into the future.

If there are still Problems – Follow steps 8-10

Step 8

Take screenshots of any errors that pop up.

Step 9

Gather the logs on the Protect Console Patch Server here:

Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

Earlier OS’s: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

Gather the logs on the Target Server here:

- C:\Windows\ProPatches and gather CL5.log, dplyevts.log, and Safereboot.log in that folder

- C:\Windows\ProPatches\Scheduler\ and gather the Scheduler.log

Step 10

Please send the screenshots and both sets of logs back to Shavlik Support. You may contact support by opening up a case at theSmart Service Contact Portal, or by calling into support and having them open a case for you. here is the link to the contact informationhttp://www.shavlik.com/support/contact/

Please also have the answers to the following questions when you contact support:

• Does the patch you are trying to deploy show up in C:\Windows\ProPatches\Patches
• In the C:\Windows\ProPatches\Install folder, is there any .bat files listed during the time of your scheduled scan? (If there are, please send the.bat file to support as well.)
• What happens when you manually run the target patch found in C:\Windows\ProPatches\Patches? Does it throw any errors? This is most likely a problem with your environment where something previously did not get installed or uninstalled correctly. Please send the screenshot of these errors as well.

Shavlik Protect 8.x
Shavlik Protect 9.x

This document outlines how scheduled events occur when utilizing the Shavlik Scheduler vs the Microsoft Scheduler.

Scheduled Scans

When doing a scheduled scan, The Protect Console will schedule the event on the console. Everything is done from the console. No logs would be shown on the target machine.

Scheduled Deployments

When you click deploy, Protect will copy the patches you selected for deployment (Using NetBios Ports TCP 137-139 or TCP 445) to C:\Windows\ProPatches\Patches file on the target machine. It also creates and copies a batch file and a cfg file in C:\Windows\ProPatches\Install on the target machine.

Protect handles Deployments 2 different ways depending on what you have selected  in Tools-Options-Scheduling. The default is the Shavlik Scheduler.

When the patches, bat, and cfg files are copied to the Propatches folder, the Scheduler is set during this time when to run the task. This can be verified in the C:\Windows\ProPatches\Scheduler\Scheduler.log. Scheduled tasks when made with the Shavlik Scheduler may be viewedon the Protect Console.This can be viewed by going under Manage-> Scheduled Tasks. (If your tasks are not showing up here, see this documenthttp://community.shavlik.com/docs/DOC-23053)

When the scheduled deployment time occurs, the Shavlik Scheduler runs the .bat file created in C:\Windows\ProPatches\Install

You can view the deployment status by opening up View -> Deployment Tracker or Pressing F9. The ST Remote Scheduler Service reports back to the Console on Port TCP 3121.

**Note- If for some reason the Shavlik Scheduler fails to schedule the task, it will by default fail-over and use the Microsoft Scheduler for this specific job.

After the patches, bat and cfg files are copied to the Propatches folder, the Protect console will schedule the task on the Target Machine using the Microsoft Schedulerfor the desired scheduled date.

If you would like to view this job, you will need to view this on theTarget Machine. On the target machine, open the task scheduler. You will then click on Task Scheduler Library and see the job listed.

**Note if you use the Microsoft Scheduler, your jobs will not be listed under Manage->Scheduled Tasks.

When the scheduled deployment time occurs, the Microsoft Scheduler runs the .bat file created in C:\Windows\ProPatches\Install

You may still view data regarding the deployment by opening up View -> Deployment Tracker or Pressing F9

Shavlik Protect 8.x
Shavlik Protect 9.x

When deploying an immediate scan, and the patches copy to the target machine, and the .bat and .cfg copy to the C:\Windows\Propatches\Install directory, but the deployment never starts.

Something is in use on port 5120.

This can be verified by seeing the following error in the C:\Windows\Propatches\Sscheduler\Scheduler.log

"SchedulerServer.cpp:51: Bind failed on port 5120: Error 10048: Only one usage of each socket address (protocol/network address/port) is normally permitted."

This can be verified by running the following command on the target machine in a cmd window.netstat -b

This will show a list of ports and what program is using those ports.

This can be solved by changing changing the 3rd party program's port usage, or change Shavlik's Port usage.

This is done by going to Tools-Options-Scheduler and choosing a new port. *Note. This port will need to be opened on all target machines now.

Shavlik Protect 8.x
Shavlik Protect 9.x

When attempting to scan a Hosted Virtual Machine or virtual machine Template, You get the error "802: Unable to open Virtual Disk(*****)

Could not read boot.ini file in harddrive at '%s'. Unable to read the image's boot.ini file after successfully mounting the hard disk. There can be many causes.

Please familiarize yourself with our Online Documentation regarding Virtual Machines

http://www.shavlik.com/onlinehelp/Protect90HTMLHelp/HFN.htm

VM Template patching requirements:

http://community.shavlik.com/docs/DOC-23054

The first thing to try is to refresh your Hosted Virtual Machines in Protect. This can be done by opening Machine Groups, clicking on Hosted Virtual Machines and click Refresh. Please also verify your credentials are set correctly for the problematic machine. This will solve many errors.

Next, notice that there are a number listed after the words Virtual Disk.

Examples:

Error: 802 Unable to open Virtual Disk (14009)

Error: 802 Unable to open Virtual Disk (16064)

Please lookup the error listed here:http://www.vmware.com/support/developer/vix-api/vix110_reference/errors/errors.htmlThis can help you troubleshoot your issue.

If the error code is related to connectivity and you have verified your credentials are set correctly, It could be a port problem. Please see this documenthttp://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1012382for a list of necessary ports.

More information can be found in the HF.log (if your logging has been previously set to all in tools-options-logging)

This is located

• Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs
• Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

If you still cannot resolve this issue, please erase the logs, recreate the issue and gather the logs. This can be done by following this guide:http://community.shavlik.com/docs/DOC-22921

After you have gathered the logs, please open a support case athttp://support.shavlik.com/, or by calling into support and having them open a case for you. Here is the link to the contact information:http://www.shavlik.com/support/contact/

http://www.shavlik.com/support/contact/

Shavlik Protect 8.x
Shavlik Protect 9.x