Purpose

This document provides links to other documents addressing how to troubleshoot console installation, registration, configuration, and operations in Shavlik Protect.

Overview

Certificates

Shavlik Protect Console Certificates

Console Certificate Issues
How to Update the Certificate Revocation List (CRL) on a Disconnected Protect Console Server

Installation

Protect Console System Hardware Performance Guidelines

Configuring Virtual CPUs To Optimize Performance With SQL Server Express And Shavlik Protect

Protect Console Install or Upgrade fails with: This machine is managed by another console. Remove the Agent to install a Console.

Protect console install error due to .NET Framework 3.5 install failure

Protect Installs In An Unexpected Language

Download Links for Shavlik Protect Installation Files

Install - Uninstall Failures - How To Clean Up Broken Installs Of Shavlik Protect With The Microsoft Fixit Tool

Error: "Installation Failed. a Data Conversion Error Has Been Detected During the Database Upgrade Process."

Upgrade/Migration

Protect Console Upgrade Fails With Errors 1603 or 1605

Migrate Shavlik Protect Console

Console Service

Shavlik Protect Console Service Is Not Listed In Services.msc

Unexpected Popup Error Launching An Offline Protect Console After Upgrading To Protect 9.2

Shavlik Protect 9.2 Console Service Error At Startup

Shavlik Protect Console Service Fails to Launch - The Service Responsible for Importing Scan and Agent Results Is Not Running

Operations/Crashes

Scanning A vCenter/ESXi Server Causes The Console To Crash

Console Hangs When Selecting A Machine In View > Machines

Why Can't I Open My Console?

Protect Crashes When Attempting To Access Scheduled Console Tasks

Console crashes when exporting Machine Status Summary report

Unhandled Exception Error At Startup After Performing Help > Refresh Files

When Running Protect in an Environment with FIPS You Receive the Error: the Service Responsible for Importing Scan and Agent Results Is Not Running

Logging

Logs - Gathering Console, Client Side (Agentless), and Agent Log Files for Protect

Affected Product(s)

Shavlik Protect 9.x