Purpose
The purpose of this document is to instruct how to run a diagnostic patch scan when you are unable to perform a DPDTrace for a detection issue.
Overview
- Go to Tools > Options > Logging in your console and set the Logging to All and check the Diagnostic patch scanning Checkbox. Note as the message below the Diagnostic option says, you should only turn this option on at the request of Support.
2. Save your changes, close your console, then stop either the Shavlik Protect Console Service in 9.2 or the Ivanti Patch for Windows Servers service in 9.3.
3. Go to C:\ProgramData\Landesk\Shavlik Protect\Logs and delete or move the contents of the directory.
4. Restart the console service from step 2 then open your console and scan the machine that Support has requested the diagnostic scan for using the scan template that Support specifies. For instance, if the problem patch on the machine is a security patch, you would use the security patch scan template.
5. Save a screenshot similar to the screenshot above showing the machine name, definition date, scan template, Bulletin ID, and Q number of the patch having the issue.
6. Go to Tools > Options > Logging and uncheck the Diagnostic Patch scanning checkbox and save your changes.
7. Close your console, stop the console service from step 2, and zip up the contents of the C:\ProgramData\Landesk\Shavlik Protect\Logs folder.
8. Send the zipped Logs folder from step 7 and the screenshot from step 5 to Support.
Additional Information
You will still need to obtain Registry Exports from the problem client machine to send to Support along with the Diagnostic Patch Scan or DPDTrace. You will find instructions for obtaining these Registry Exports here Batch File for Obtaining Registry Exports for Detection Related Issues
Affected Products
Ivanti Patch for Windows Servers 9.3
Shavlik Protect 9.2