Purpose

This document provides steps to perform an offline or 'manual' activation of the Shavlik Protect.

Description

If you are unable to activate Shavlik Protect over an internet connection for any reason, you have to option to choose the 'Manual Activation' function. Use the steps below to perform a  manual (or offline) activation of Shavlik Protect.  If file transport from the secure offline network to an online network is not allowed, follow instructions to use the DisconnectedLicenseInfo.txt file:

Steps to create a license activation file

1. Select an activation mode (either Product or bundle license or Trial mode).
2. Paste or type your key into the Enter your activation key(s) box.
3. Select Manual activation.
4. Click Create request.
5. Files named LicenseInfo.xml and DisconnectedLicenseInfo.txt are generated and saved to the desktop of your console computer. These files contain the information needed to make an offline activation request.
6. Move the LicenseInfo.xml file to a computer with Internet access. If file transport from the secure offline network is not allowed, follow instructions under "If Secure to Non Secure network file transfer is not allowed" to use the information in DisconnectedLicenseInfo.txt .
7. On the Internet-connected computer, open a browser and go to https://license.shavlik.com/OfflineActivation.
8. Upload the LicenseInfo.xml file
9. Within Shavlik Protect if the Activation dialog does not automatically pop up upon launching the console, select Help > Enter/refresh license key.
10. Download the processed license file and move it to the offline console computer.
11. Import the processed license file to the console by selecting Help->Enter/refresh license key and then click 'Import offline license'

If Secure to Non Secure network file transfer is not allowed

Go to https://license.shavlik.com/OfflineActivation to enter this data

• The web portal will process the license information and generate a license file
• Download the processed license file and move it back over to the offline console computer.
• Import the processed license file to the console by selecting Help->Enter/refresh license key and  click 'Import offline license'

If for some reason you are unable to activate using the offline activation portal mentioned above, please open a case with support and send your manual activation file in using the support portal: https://www.support.shavlik.com.

Please see this article if you need assistance registering: http://community.shavlik.com/docs/DOC-2265

Further details about activating the program can be found in the following Help document within Shavlik Protect:

Help > Contents > Installation and Setup > Getting Started > Activating the Program

Affected Product(s)

Shavlik Protect 9.x