| Symptoms |
|---|
When trying to access a machines Scheduler under Manage > Scheduled Tasks the following error occurs:
[Window Title]
Refresh Machine
[Main Instruction]
The scheduler on machine 'MACHINE-NAME' is not available. (Error: -2080374779)
The list of jobs currently scheduled on the remote machine is unreadable.
[Content]
Upgrading the scheduler will allow you to view scheduled jobs.
An associated error from the ST.TaskScheduler.Managed log file is:
at ST.TaskScheduler.ThreadedSchedulerJob.GetJobs(ManagedMachineDetails managedMachine)
at ST.TaskScheduler.ThreadedSchedulerJob.GetJobs(ManagedMachineDetails managedMachine, Boolean& schedulerAvailable)
| Cause |
|---|
This issue is caused by the Scheduler of the Protect Console being a newer version than the Scheduler files on the target machine. This often occurs when an upgrade of the console has occured.
| Solution |
|---|
Choose to 'Upgrade scheduler now' to upgrade the necessary files on the target machine and re-establish a connection to the target machines scheduler and scheduled tasks.
After selecting to Upgrade the Scheduler, assign credentials with local admin rights to the target machine to perform the action.
| Alternative Solution |
|---|
In some situations the automated upgrade may fail. An associated error from the ST.TaskScheduler.Managed log file is:
at System.Security.Cryptography.ProtectedData.Unprotect(Byte[] encryptedData, Byte[] optionalEntropy, DataProtectionScope scope)
at ST.Core.StringExtensions.FromProtectedByteArray(Byte[] source)
at ST.Data.Services.Credentials.UserCredential.get_Credential()
at ST.TaskScheduler.LoadScheduler.CreateJob(MachineTreeNode node)
at ST.TaskScheduler.LoadScheduler.BtnInstallClick(Object sender, EventArgs e)
at ST.UI.Toolkit.KryptonButton.OnClick(EventArgs e)
at ST.UI.UserControls.STButton.OnClick(EventArgs e)
at ST.UI.Toolkit.KryptonButton.OnButtonClick(Object sender, MouseEventArgs e)
at ST.UI.Toolkit.ButtonController.MouseUp(Control c, Point pt, MouseButtons button)
at ST.UI.Toolkit.ViewManager.MouseUp(MouseEventArgs e, Point rawPt)
at ST.UI.Toolkit.VisualControlBase.OnMouseUp(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at ST.UI.Toolkit.VisualControlBase.WndProc(Message& m)
at ST.UI.UserControls.STButton.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
In this situation a manual uninstall/re-install of the scheduler on the target will be necessary.
Uninstalling/reinstalling the Shavlik (ST) Remote Scheduler service on a single machine
http://community.shavlik.com/docs/DOC-2222
Note: If the issue exists on multiple machines, the following document can be followed to use a Custom Action to remove the Shavlik Remote Scheduler from all affected machines.