Symptoms
When running the Database Setup Tool to connect to a database, you receive an error that you are not able to connect. In C:\ProgramData\LANDESK\Shavlik Protect\Logs\ST.DatabaseConfiguration.log, you find an error like the following:
ConnectionValidator.cs:395|Failed to authenticate to the SQL Server.: ConnectionException: Unable to connect to SQL Server 'DOMAIN\SQLSERVER'
SqlError message: 'A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 28 - Server doesn't support requested protocol)'
Cause
TCP/IP protocols are disabled for the target SQL Server
Resolution
- Launch SQL Server Configuration Manager
- Expand "SQL Server Network Configuration" in the left pane
- Select the SQL instance you are trying to connect to
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- Double-click TCP/IP in the right pane to bring up the TCP/IP Properties
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- Change "Enabled" to Yes
- Restart the service for the SQL instance
- Re-launch the Database Setup Tool and try your connection again
You should be able to successfully connect now.
Affected Products
Ivanti Patch for Windows Servers
Ivanti Security Controls