Purpose

This document is meant to provide information about where to obtain logging related to Patch for SCCM.

Description

Starting with Microsoft System Center 2012 there is a new log reading tool available called CMTrace.

You can locate this on your Configuration Manager server under:

C:\Program Files\Microsoft Configuration Manager\tools\cmtrace.exe

We recommend creating a shortcut to this or setting this as the default log reader.

Locations of log files and useful information:

• Installation of Patch for SCCM plugin
  • C:\Users\{CurrentUser}\AppData\Local\Temp
    • Logs that will be found here:
      • SCCMPatchInstall_YYYYMMDD_HHMMSS.log
      • SCCMPatchSetup_YYYYMMDD_HHMMSS.log

• System Center Configuration Manager (SCCM) Server:
  • C:\Program Files\Microsoft Configuration Manager\logs
    • Contains all logs related to operations of Configuration Manager
    • Most useful log(s) when troubleshooting issues with Shavlik Patch:
      • wsyncmgr.log - WSUS synchronization operations
  • C:\Users\*SCCM-Admin*\Shavlik\Shavlik Patch (C:\Users\*SCCM-Admin*\Ivanti\Patch - if you are using Ivanti Patch for SCCM 2.4)
    • Contains both logs and datafiles/binaries used by Shavlik Patch plugin.
      • Logs found here:
        • AutoPublish.log - Contains logging of publishing process.
        • Shavlik Patch.log - Contains logging of Shavlik Patch plugin operations.
• Client
  • For trouble with deployment of dependent action patches (Java or Apple) it can be beneficial to obtain the following:
    • C:\Windows
      • WindowsUpdate.log
    • C:\ProgramData\Shavlik\Installation
      • Contains files related to deployment of dependent action patches (Java, Apple). Collect and zip everything in this folder.
      • Note: This folder is automatically cleaned out after 30 days
    • C:\ProgramData\Ivanti\Patch\Installation (Applicable to Patch 2.4 published updates)

• For trouble with scan and deployment of standard definitions, it can be beneficial to obtain the following:
  • C:\Windows\CCM\Logs
    • UpdatesDeployment.log - Deployments, SDK, UX.
    • UpdatesHandler.log - Updates, Download.
    • ScanAgent.log - Online/Offline scans, WSUS location requests.
    • WUAHandler.log - Update status (missing/installed - verbose logging), WU interaction.
    • UpdatesStore.log - Update status (missing/installed).
    • %windir%\WindowsUpdate.log - Scanning/Installation of updates.

The below table will help in understanding what log(s) may be most helpful during certain workflows:

(Click to Enlarge)

Product(s)

Ivanti Patch for SCCM

Shavlik Patch for Microsoft System Center

(Formerly SCUPdates)