Symptoms

When scanning the "Entire Network" Machine Group, the scan results return 0 machines found.

Cause

This is often caused by the "Computer Browser" service being turned off on the domain controller for domain-joined consoles, or on the console itself for non-domain consoles.

Resolution

Make sure the "Computer Browser" service is not set to "Disabled" on the domain controller if your console is joined to a domain, or the console itself if it is not on a domain.

Affected Product(s)

Ivanti Patch for Windows Servers 9.3.x

Shavlik Protect 9.2