Purpose
This is a list of highly recommended documents for improving general knowledge of the Shavlik Protect product. This article is not a comprehensive list of documents.
For the Shavik Protect specific landing page, please see document DOC-23514.
Initial Installation & Configuration
- Download Site
- Training Videos
- Protect 9.1 Installation Guide
- Protect 9.1 Upgrade Guide
- Protect 9.1 Online Help
- Protect 9.2 Online Help
- Protect 9.2 Agent Quick Start Guide
- Protect 9.2 Quick Start Guide
- Protect 9.2 Installation and Setup Guide
- Protect 9.2 Upgrade Guide
- Protect 9.2 Administration Guide
- Protect 9.2 Report Views Guide
- Protect 9.2 Virtual Machine Quick Start Guide
- Protect 9.2 Best Practices Guide
- Protect 9.2 Guidelines For Creating Custom ITScripts
- Protect 9.2 Supported Products
- Shavlik Protect Requirements Guide
- Firewall & Proxy Exception White-List
- Installing Prerequisite Software
Licensing Information
- How to Activate Shavlik Protect
- Managing License Seat Usage
- Offline Activation Process
- Sales/Licensing Contact Information
Best Practices & How To's
- Best Practices Guide (9.1)
- Best Practices: Java Deployment
- Best Practices: Software Distribution
- Best Practices: Agentless Scanning & Deployment of Service Packs
- Best Practices: Using Security Tools
- Best Practices and FAQ on using Threat protection with Shavlik Protect agents
- How To Configure Windows Firewall for Protect
- How to Create a Custom Patch
- How to manage Shavlik in an Offline network
Troubleshooting & Common Issues
Installation & Upgrade
- Preparing for Upgrade of Protect and Resolving Common Upgrade Issues
- Data Conversion error during Upgrade
- Cleaning up broken installs of Protect
- Resolving database upgrade timeout failures
Obtaining Trace Logs
- Console, Client Side (agentless), and Agent log files
- Console Install and Setup Logs
- DPD Trace (for scan detection issues)
- Listing & Purpose of All Log Files
Scanning & Detection
- Troubleshooting Patch Scan Error Codes
- Scans running slow or taking long time to complete
- Scan Results fail to import (Incomplete results)
- Why Shavlik Protect scan results may differ from Windows Update
- Java patches not shown missing or installed
- How to include or exclude specific patches in scan
- Adobe & Mozilla Incremental Updating process
- Patch install/uninstall loops (patches that always show missing)
Patch Deployment & Shavlik Scheduler
- Deployed patches appear as missing
- Deployment Tracker Status Message Values
- How to Troubleshoot A Failed Patch Install
- Service Pack Deployment Guidelines
- Reinstalling the Shavlik Remote Scheduler Service
Database Related
- SQL Database Maintenance Recommendations for Protect
- Cleaning up (purging) a Protect Database
- Increasing database timeout period
- How To Move Your Database To Another SQL Server
Agents
- Agent Diagnosis Commands
- Agent Install failing at 67% (registration failure)
- How to fully uninstall and reinstall an agent
Other
- Issues adding machines to a group via Active Directory/OU
- Verifying Proxy Settings for Download Issues
- Role Based Administration Lockout Fix
- Understanding the Machine Groups and the Machines View
Other Useful Information