Purpose

The purpose of this document is to address an Interactive Service error showing up in Windows logging relating to the ST Remote Scheduler Service (STSchedEx).

Symptoms

Customers running newer operating systems may see the following error in the Windows System event log:

The ST Remote Scheduler Service service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Cause

The error is due to the fact that some patches require the Scheduler to run as an interactive service to properly to execute the patch.  On systems that do not allow interactive services, this can cause a minor monitoring/reporting issue since the error shows in the System event log, but the scheduler will execute as normal.

Resolution

If your monitoring system is flagging this error as an issue, you'll need to configure your software to whitelist or ignore this error.  It's a false positive since it doesn't actually cause any problems.

Affected Product(s)

Shavlik Protect 9.x

Ivanti Patch for Windows Servers 9.3+