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Manually Installed Agent Registers Successfully, Does Not Assign Policy

August 5, 2013, 3:47 pm
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Symptoms


When manually installing an agent using the STPlatformUpdater.exe, the registration might state it is successful, but then fail to check in and no Policy has been assigned.

Registered successful.png

 

no policy.png

 

 

Associated Errors:

Within the STAgentUpdater.log the following error may be present in this situation.
Version 9:
Vista & Later - C:\ProgramData\LANDesk\Shavlik Protect\Logs
Earlier OS’s - C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs
Version 8:
Vista & Later - C:\ProgramData\Shavlik Technologies\Logs
Earlier OS’s - C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

 

 

 

 

   
   
Failed to connect to 'https:/[MACHINE NAME]:[AGENT PORT]/ST/Console/AgentState/V81' with agent base proxy credentials. Error: class STServiceModel::Wws::CWebServiceException at TrustChannel.cpp:46: (null)
   
Error detail:
   
There was an error communicating with the endpoint at 'https://[MACHINE NAME]:[AGENT PORT]/ST/Console/STS/ConsoleSTS'.
   
The given proxy cannot be reached.
     
     

 

Possible Causes:

Consoles and Agents must be within 2 minutes of one another or it can create issues in communications between the two.
Try correcting the Date/Time so they are within 2 minutes of one another and attempt to have the agent check in again.

 

If this does not correct your issue please consider checking with our community of users at
http://community.shavlik.com

 

If you would prefer you may also submit a ticket for Technical Support at
http://support.shavlik.com/

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Launching Protect Error - A network-related or instance-specific error occurred while establishing a connection to SQL Server.

August 6, 2013, 9:13 am
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Symptoms

Launching protect gives an error indicating it cannot reach the SQL Database/Instance.
[Window Title]
Shavlik Protect

 

[Main Instruction]
The database connection could not be made. This may be caused by a temporary interruption in the database server, or the machine hosting the database could have been renamed.

 

[Content]
Unable to connect to SQL Server '(local)\SQLEXPRESS'.

 

A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: SQL Network Interfaces, error: 26 - Error Locating Server/Instance Specified)

 

shavlik unable to connect error.png

 

 

Possible Cause

The SQL Instance is not started.

service stopped.png

 

 

Resolution

Start the SQL Instance.

  1. Press Windows Key + R to open a Run Box.
  2. Type in services.mscand press Ok.

runbox.png

  1. In the Services window, locate the SQL instance, right click, choose Start.

start.pngservice started.png

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Troubleshooting Shavlik Protect patch scan error messages

December 31, 2012, 11:00 pm
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Purpose

Many of the common Shavlik Protect scan errors can be corrected by changes to configuration or environment. This article lists the most common scan error messages and provides some guidance on correcting the issue.

Cause

Scan errors can occur:

 

  • If one or more of the Shavlik Protect Scanning Prerequisites have not been met 
  • If one or more configuration issues are present in Shavlik Protect 
  • Due to one or more environmental issues

 

Resolution

 

This table lists the error codes:

 

 

 

Error Code

Description

Error Code 105:
MS_UNABLE_TO_GET_SYSTEM_DATA		This issue occurs due to an access denied message at the root of the problem, or due to other enironmental or network related issues. See the following KB:
http://community.shavlik.com/docs/DOC-2233
Error Code 200:
System not found. Scan not performed.		This indicates that the specified computer was not located and could not be scanned.
Error Code 201:
System not found. <system error message>		A network problem is preventing the specified machine from being scanned. Check to see that your computer (the scanning machine) is properly connected to the network and that you can remotely logon to the specified machine.
Error Code 202:
System not found. Scan not performed.		A network or system error occurred while the scan was in process. Check to see that your scanning machine is properly connected to the network and that the machine being scanned is still connected to the network. Also ensure that the remote machine is running the Server service.
Error Code 230:
Scan not performed. <system error message>		A general network error has occurred. See the system documentation for more information.
Error Code 235:
System not found, or NetBIOS ports may be firewalled. Scan not performed.		Most likely, there is no machine with the specified IP address. If a machine does exist at this address, a personal firewall or port filtering device may be dropping packets destined for TCP ports 139 and 445.
See the following KB: http://community.shavlik.com/docs/DOC-2220
Error Code 261:
System found but it is not listening on NetBIOS ports. Scan not performed.		A machine exists at this IP address but it is either not listening on, or is blocking access to, TCP ports 139 and 445.
Error Code 301:
SystemRoot share access required to scan.		Unable to connect to the remote machine’s system share. This may occur if the administrator has unshared the systemroot (typically C$ or similar) or has disabled the AutoShareServer(Wks) via the registry. Set Value from 0 to 1 in these registries:

 

HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\
parameters\AutoShareServer

 

HKLM\SYSTEM\CurrentControlSet\Services\lanmanserver\
parameters\AutoShareWks

 

For more information on restoring Admin Shares, see the Microsoft Knowledge Base article 318755.
Error Code 429:
DLL is not properly registered.
Error Code 430:
Incorrect version of MDAC.
Error Code 451:
Admin rights are required to scan. Scan not performed.		The current or specified user account performing the scan does not have administrative rights to the machine being scanned. Check to see that the specified account is a member of the local administrators group on the machine being scanned (or is a member of a group with local administrative rights).
Error Code 452:
NetChk is unable to scan this machine. Please check to see that you have administrative rights to this machine and are able to login to this machine from your workstation. Scan not performed.		Check to see that the Server service is enabled on the remote machine and that you can remotely logon to this machine. Ensure that the Workstation service is running on the machine performing the scan.
See the following KB: http://community.shavlik.com/docs/DOC-2218
Error Code 501:
Remote registry access denied. Scan not performed.		Check to see that the Remote Registry service is enabled on the machine being scanned.
See the following KB: http://community.shavlik.com/docs/DOC-2219
Error Code 502:
Scan not performed. Error reading Registry <system error message>		A general registry error has occurred. See the system documentation for more information.
Error Code 503:
Scan not performed. Error reading Registry.		A general registry error has occurred. No additional information is available.
Error Code 553:
Unable to read registry. Please ensure that the remote registry service is running. Scan not performed.		Check to see that the Remote Registry service is enabled on the machine being scanned.
Error Code 621:
The machine being scanned does not appear to be a product supported by this tool. Scan not performed. 		The specified may be a non-Microsoft platform running SMB services or otherwise emulating a Microsoft product.
Error Code 622:
Machine OS is not Recognized. Please run with tracing on and send to technical support. Scan not performed.		Unable to determine the operating system of the specified machine. This may occur when scanning beta or unreleased versions of Microsoft operating systems.
Error Code 623:
Machine Service pack is not Recognized. Please run with tracing on and send to technical support. Scan not performed.		Unable to determine the Service Pack of the specified machine. This may occur when scanning beta or unreleased versions of Microsoft Service Packs.
Error Code 701:
File http://download.microsoft.com/download/ ... secure.cab was NOT downloaded.		The signed, compressed CAB file containing the security patch information could not be obtained from the specified location. This may occur if the scanning machine is not connected to a network, or is otherwise unable to access the specified file or location. If the CAB file is not obtained, an attempt is made to access the uncompressed XML file via https.
Error Code 702:
File https://www.microsoft.com/technet/secur ... secure.xml was NOT downloaded. Attempting to find local copy of mssecure.cab.		The uncompressed XML file containing the security patch information could not be obtained from the specified location via https. This may occur if the scanning machine is not connected to a network, or is otherwise unable to access the specified file or location. If the XML file is not obtained from the network, an attempt is made to locate an existing version of this file on the local machine.
Error Code 799:
Itanium class servers are not supported by Protect.
Error Code 802:
Could not read boot.ini file in harddrive at '%s'		Unable to read the image's boot.ini file after successfully mounting the hard disk (non-Vista systems).
Error Code 803:
Could not find windows install directory in boot.ini file in harddrive at '%s'		The virtual image hard drive was successfully mounted and the boot.ini file was read but the scan engine was unable to locate the %systemroot% folder at the specified location (non-Vista systems).
Error Code 804:
Could not find system32 directory for virtual system at '%s'		The virtual image hard drive was successfully mounted and the boot.ini file was read but the scan engine was unable to locate the %systemroot%\system32 folder at the specified location (non-Vista systems).
Error Code 805:
Timeout when mounting hard drive at '%s' to drive '%c'		An attempt to mount the virtual image was not successful. The mounting process timed out after 60 seconds. Try scanning this image individually to see if the mount succeeds.
Error Code 806:
Error mounting hard drive at '%s' to drive '%c'		An attempt to mount the virtual image was not successful. This can happen if the image being mounted is encrypted, is on a compressed drive, is a template or a linked clone, or any of the vmdk files are read-only. If this is a VMware Workstation or VMware Server image, this error occurs if the image is currently powered on or suspended.
Error Code 807:
Error mounting hard drive at '%s' to drive '%c' with exit code %d		An attempt to mount the virtual image was not successful. The mounting process returned an unknown error code. Contact support for assistance.
Error Code 808:
Could not get return code from mounting tool when mounting hard drive at '%s' to drive '%c' due to %s		The virtual image mounting process completed but the mount process was unable to determine if the mounting was successful.
Error Code 809:
Unknown virtual image type '%s' extracted from '%s'.		The scan engine was unable to determine the virtual image type. This may occur if scanning a currently unsupported virtual image platform.
Error Code 810:
Could not find system32 directory for virtual image: '%s'		The virtual image hard drive was successfully mounted but the scan engine was unable to locate the image's %systemroot%\system32 folder.
Error Code 811:
Could not get information about drive mounted at '%s' for system:'%s'		The scan engine was unable to determine the systemroot drive letter for the mounted image.
Error Code 812:
Could not open mounted registry key 'HKLM\\Software\\MountedDevices' for system: '%s'		The virtual image hard drive and registry was successfully mounted but the scan engine was unable to read the mounted registry.
Error Code 813:
Could not enumerate the values under the key HKLM\\Software\\MountedDevices for system: '%s'		The virtual image hard drive and registry was successfully mounted but the scan engine was unable to enumerate values from the mounted registry.
Error Code 814:
No path to vmware-mount.exe provided!		The scan engine was unable to locate the VMware mounting tool. Please make sure that the VMware Virtual Disk Development Kit has been properly installed.
Error Code 815:
Could not find mounting tool at '%s'		The scan engine was unable to locate the VMware mounting tool. Please make sure that the VMware Virtual Disk Development Kit has been properly installed.
Error Code 816:
Could not read system file at '%s'		The vmx configuration file does not exist for the specified VMware Workstation or VMware Server image.
Error Code 817:
Error parsing system file at '%s'		The scan engine was unable to read the vmx file for the specified VMware Workstation or VMware Server image. Check the vmx file and ensure that it can be read in a text viewer.
Error Code 818:
'%s'. Unable to mount the virtual image. The virtual image is currently powered on.		The scan engine was unable to mount the virtual image because the virtual image was powered on. The scan engine is only capable of scanning images that are offline (powered off).
Error Code 819:
'%s'. Unknown PowerStatus '%d'		The scan engine was unable to determine the current state of the image (powered on, suspended, powered off).
Error Code 820:
%s'. Scanning suspended or paused images is not currently supported.		The scan engine was unable to mount the virtual image because the virtual image was suspended (paused). The scan engine is only capable of scanning images that are offline (powered off).
Error Code 821:
Could not open Objects key in BCD for image at '%s'		The scan engine was unable to access the boot configuration data (BCD) for this image. This error message could indicate that there is a problem with the specified image. Try powering on this image to ensure that it is still valid. This error message applies to Vista images only.
Error Code 822:
Could not enumerate keys in 'BCD\\Objects' for image at '%s'		The scan engine was unable to enumerate information from the boot configuration data (BCD) for this image. This error message could indicate that there is a problem with the specified image. Try powering on this image to ensure that it is still valid. This error message applies to Vista images only.
Error Code 823:
Could find default boot section in the BCD for image at '%s'		The scan engine was unable to enumerate boot information from the boot configuration data (BCD) for this image. This error message applies to Vista images only.
Error Code 824:
Could not open key at 'BCD\\Objects\\%s\\Elements\\22000002' for image at '%s'		The scan engine was unable to open the boot information data from the boot configuration data (BCD) for this image. This error message applies to Vista images only.
Error Code 825:
Could find the Windows root in default boot section of the BCD for image at '%s'		The scan engine was unable to locate the value which stores the location of the windows directory in the boot configuration data (BCD) for this image. This error message applies to Vista images only.
Error Code 826:
Registry mount sentry is NULL!		The scan engine was enable to mount the virtual image's registry. The console may be running low on memory.
Error Code 827:
Hard-drive mount sentry list is NULL or empty!		The scan engine was unable to read the vmx file and/or this file had no hard drives configured for the image.
Error Code 828:
Could not mount registry for image '%s'. This could be caused by running a non supported configuration. Windows 2000 can't mount x64 registries.		The scan engine was unable to mount the registry for the virtual image. This may occur if using a Windows 2000 console and trying to mount x64 images (unsupported).
Error Code 829:

 

Error: 829 - Accessing disk ID
Error: 829 - Accessing disk ID, Code:16054 – Invalid connection

This error can occur due to a number of different reasons. This is an error that occurs prior to mounting the image - it is not related to mounting the image (like the errors above)

 

General errors:

 

VIX_E_FAIL = 1,
VIX_E_OUT_OF_MEMORY = 2,
VIX_E_INVALID_ARG = 3,
VIX_E_FILE_NOT_FOUND = 4,
VIX_E_OBJECT_IS_BUSY = 5,
VIX_E_NOT_SUPPORTED = 6,
VIX_E_FILE_ERROR = 7,
VIX_E_DISK_FULL = 8,
VIX_E_INCORRECT_FILE_TYPE = 9,
VIX_E_CANCELLED = 10,
VIX_E_FILE_READ_ONLY = 11,
VIX_E_FILE_ALREADY_EXISTS = 12,
VIX_E_FILE_ACCESS_ERROR = 13,
VIX_E_REQUIRES_LARGE_FILES = 14,
VIX_E_FILE_ALREADY_LOCKED = 15,
VIX_E_NOT_SUPPORTED_ON_REMOTE_OBJECT = 20,
VIX_E_FILE_TOO_BIG = 21,
VIX_E_FILE_NAME_INVALID

Product Versions

 

Shavlik NetChk Protect 7.x

Shavlik Protect 9.x

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Upgrade to v9.x fails with error "Protect bootstrapper has stopped working"

August 7, 2013, 1:32 am
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Issue

 

The upgrade from Shavlik Protect v8.x to v9.x failed with the error "Protect Bootstrapper has stopped working" and the program closed.

 

1.jpg

 

2.jpg

 

Resolution

 

Start the Windows service Background Intelligent Transfer Service (BITS) should fix your issue.

 

Abstract

 

     Background Intelligent Transfer Service (BITS) is a component of Microsoft Windows XP and later operating systems that facilitates prioritized, throttled, and asynchronous transfer of files between machines using idle network bandwidth. It is most commonly used by recent versions of Windows Update, Microsoft Update, Windows Server Update Services, and Systems Management Server to deliver software updates to clients, Microsoft's anti-virus scanner Microsoft Security Essentials to fetch signature updates, and is also used by Microsoft's instant messaging products to transfer files. BITS is exposed through Component Object Model (COM), making it possible to use with virtually any programming language.

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Protect Console Service Crashes Frequently

August 7, 2013, 12:53 pm
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Symptoms


Shavlik Protect Console Service crashes frequently and/or will not stay started.

Potential Causes


An accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause the Console Service to fail to stay started.

 

 

Resolution


Navigate to the Arrivals Directory. Any files that are located within a BadFiles directory or the NonRoutable directory should be deleted.
Example:
c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\Patch\CryptZip\BadFiles
c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\NonRoutable

 

 

If this does not correct your issue please consider checking with our community of users at
http://community.shavlik.com

 

If you would prefer you may also submit a ticket for Technical Support at
http://support.shavlik.com/

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Verifying proxy settings for download issues in Shavlik Protect

December 31, 2012, 11:00 pm
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Symptoms

 

  • You are unable to download definitions or patch files.
  • When using a proxy, download errors 403 and 407 display.
  • Errors found in STProtect.managed.log on a console system or STAgentUpdater.log file for an agent.

    Note: Logs can be found in these directories:

 

Protect 8.x

    • Windows 7, 2008, or Vista: C:\ProgramData\Shavlik Technologies\Logs
    • Windows 2003 or XP: C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

 

Protect 9.x

    • Windows 7, 2008, or Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs
    • Windows 2003 or XP: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

 

Cause

In cases where the console is installed in location that employs an HTTP proxy to access the Internet, the console services (which include data file download and sync) do not read or reference any per-user proxy address information. There is no feature to set proxy address information in the Protect user interface. You can, however, set proxy credentials.The reason is that there may be multiple users, and their configuration may or may not be correct for running services. At this time, the correct way to configure proxy addresses for console services is to add the following Xml under the base< configuration> element to either the STServiceHost.exe.config (console services) or the machine.config (machine wide) configuration file.For more information, see: http://msdn.microsoft.com/en-us/library/kd3cf2ex.aspx.

Resolution

If your proxy server requires authentication, go to Tools> Options and select the Proxy tab and check Use proxy and set your Console credentials . When you click Save, these credentials are encrypted and supplied to the console services for automatic file download and sync. Every time a console user performs this step, the service's proxy credentials are so updated.To configure machines with Protect Agents to use a proxy, complete the appropriate set of steps:

XP/2003

  1. Establish the proxy settings in Internet Explorer on the target machine.
  2. Ensure the proxy settings are working in Internet Explorer.
  3. Open a command prompt window.
  4. Type proxycfg without parameters to display WinHTTP proxy settings.
  5. Type proxycgf -u to transfer the Internet Explorer proxy settings.

    Note: The settings should take effect on the target machine's next HTTP download attempt, and should remain in effect until you reset it.
  6. Type proxycfg -d to make WinHTTP no longer use the proxy server.
  7. Reset Internet Explorer.

x64 versions of XP/2003

  1. Establish proxy settings in Internet Explorer on the target machine.
  2. Ensure the proxy settings are working in Internet Explorer.
  3. Open a command prompt window.
  4. Type %windir%\SysWOW64\proxycfg without parameters to display WinHTTP proxy settings.

    Note: The Shavlik Agent uses WinHTTP to download.
  5. Type %windir%\SysWOW64\proxycfg -u to transfer Internet Explorer proxy settings.

    Note: This setting should take effect on the target machine's next HTTP download attempt, and should remain in effect until you reset it.
  6. Type %windir%\SysWOW64\proxycfg -d to prevent WinHTTP from using the the proxy server.
  7. Reset Internet Explorer.

x86 versions of Vista/2008/ Windows 7/ Windows 8

Note: ProxyCfg is replaced by netsh winhttp.

  1. Establish proxy settings in Internet explorer on the target machine.
  2. Ensure the proxy settings are working in Internet Explorer.
  3. Open a command prompt window.
  4. Type netsh winhttp show proxy to display WinHTTP.
  5. Type netsh winhttp import proxy source=ie to transfer Internet Explorer proxy settings.

    Note: This setting should take effect on the target machine's next HTTP download attempt, and should remain in effect until you reset it.

  6. Type netsh winhttp reset proxy to prevent WinHTTP from using the proxy server.
  7. Reset Internet Explorer.

 

x64 versions of Vista/2008/Windows 7/ Windows 8 / 2012

  1. Establish proxy settings in Internet explorer on the target machine.
  2. Ensure the proxy settings are working in Internet Explorer.
  3. Open a command prompt window.
  4. Type %windir%\SysWOW64\netsh winhttp show proxy to display WinHTTP proxy settings,
  5. Type %windir%\SysWOW64\netsh winhttp import proxy source=ie to transfer your Internet Explorer proxy settings.

    Note: This setting should take effect on the target machine's next HTTP download attempt, and should remain in effect until you reset it.

  6. Type %windir%\SysWOW64\netsh winhttp reset proxy to prevent WinHTTP from using the proxy server.
  7. Reset Internet Explorer.

 

Additional Information

Examples of errors you may see in the logs pertaining to this issue:

 

SingleFileDownload.cpp:281 Error 0x2ee2 downloading
Failed in SendRequest, error: Please verify your proxy setup is correct.
Download with Proxy -  SendRequest failed with a return code of 12002
Reason: Unknown error: 12002

 

or

 

Failed in SendRequest, error: Please verify your proxy setup is correct.
Download with Proxy -  SendRequest failed with a return code of 12029

 

Product Versions

 

vCenter Protect Advanced 8.x

vCenter Protect Standard 8.x

Shavlik Protect Advanced 9.x

Shavlik Protect Standard 9.x

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Listing and Purpose of each log file that may be generated for Shavlik Protect

August 8, 2013, 9:02 am
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This document is meant to inform of what each of Shavlik Protect's log files are intended for or where they come from. For more information about how to obtain the log files please see this document: http://community.shavlik.com/docs/DOC-22921.

 

Console Logs:


ST.FileVersions.log - Obtained from Help > About > Export Info. Contains versions of all components, etc.

 

ST.Activation.managed.<user>.log - created by the licensing screen when activation the product is performed

 

ST.Activation.native.<user>.log - logging of native code executed by the activation screen

 

ST.Protect.managed.<user>.log - activities in the UI (the bulk of activity)

 

ST.ServiceHost.managed.log - console service managed log (console service related activity)

 

ST.ServiceHost.native.log - console service native log (console service related activity)

 

ST.Protect.Native.<user>.log - native logging of the UI (mainly deployments, scheduling, licensing, and disk mounting)

 

hf.<user>.log - for scanning events (scan now)

 

schf.<user>.log - for scheduled scan events

 

Rehf.log - rescan events

 

ST.TaskScheduler.managed.<user>.log - Shavlik scheduler tracing

 

ST.DatabaseConfiguration.log - tracing from running the database setup tool or database installation

 

Application Display Errors.log - errors that pop up in the UI are written here

 

ProtectSetup_xxx.log - [Found in %temp% directory] Logging of prerequisite checks during installation

 

ProtectInstall_xxx.log - [Found in %temp% directory] Shavlik Protect installation log file

 

 

Client Side Logs (agentless)

 

These logs are all found on client systems under C:\Windows\Propatches and subdirectories.

 

CL5.log - Operations of CL5.exe, used for handling deployment/patch installation process

 

deplyevts.log - Logs basic operations of deployment tracker events that take place

 

safereboot.log - Operations of safereboot.exe, used for handling run of certain commands during deployment process

 

Scheduler.log - Logs operations of the Shavlik scheduler (ST Remote Scheduler Service and STSchedEx.exe)

 

 

Agent Logs:

 

These logs will only be found on a system where a Shavlik Protect Agent is installed.

 

STPlatformInstall_xxx.log - [Found in %temp% directory] core agent installation log

 

AGENTASSET_install.log - Asset scanning engine installation log

 

AGENTPATCH_install.log - Patch engine installation log

 

AGENTTHREAT_install.log - Threat engine installation log

 

RegistrationLog.txt - Displays information concerning agent registration with Protect console.

 

STAgent.log - Main agent logging information, overview of all operations

 

STAgentManagement.log - Agent managed log (Shavlik Protect Agent service related activity)

 

STAgentUI.log - Agent UI related activity

 

STAgentUpdater.log - Logging of all update functions, additional registration logging

 

STAsset.log - Asset scanning operations

 

STDispatch.log - Logging of Shavlik Protect Agent Dispatcher service operations

 

STPatch.log - Patch scan and deployment operations

 

STThreat.log - Threat scan and active protection operations

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Manual Download links for Protect Data files

August 8, 2013, 10:36 am
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Purpose

These links are provided if you need to manually download any data files in protect.

Update files for Shavlik Protect 9.0:

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/AssetInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/PatchInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ThreatInstaller.msi

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.dll

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.exe

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.exe

http://xml.shavlik.com/data/hf7b.xml

http://xml.shavlik.com/data/pd5.xml

http://xml.shavlik.com/data/iadata.xml

http://xml.shavlik.com/data/ai_dpd.xml

http://xml.shavlik.com/data/scriptcatalog.zip

http://xml.shavlik.com/data/hypervisors.cab

http://xml.shavlik.com/data/assetinventory.xml

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.cab

http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.cab

http://xml.shavlik.com/data/hf7b.cab

http://xml.shavlik.com/data/pd5.cab

http://xml.shavlik.com/data/iadata.cab

http://xml.shavlik.com/data/ai_dpd.cab

http://xml.shavlik.com/data/hypervisors.cab

http://xml.shavlik.com/data/assetinventory.cab

http://xml.shavlik.com/data/Protect/v9/90/manifest/protect.manifest.cab

 

 

Update files for VMware vCenter Protect 8.0:

http://xml.shavlik.com/data/pd5.xml

http://xml.shavlik.com/data/ai_dpd.xml 

http://xml.shavlik.com/data/assetinventory.xml    

http://xml.shavlik.com/data/iadata.xml 

http://xml.shavlik.com/data/protect/v8/80/Protect/4027/7z.dll  

http://xml.shavlik.com/data/hf7b.xml 

http://xml.shavlik.com/data/qchain.cab  

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/ST.Licensing.Data.cab   

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/DplyEvts.cab  

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/STPlatformUpdater.cab   

http://xml.shavlik.com/data/iadata.cab 

http://xml.shavlik.com/data/protect/v8/80/Protect/4027/7z.cab  

http://xml.shavlik.com/data/hf7b.cab  

http://xml.shavlik.com/data/protect/v8/80/protect/67/cl5.cab  

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot.cab   

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot64.cab 

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STSchedEx.cab   

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STRemoteCommand.cab    

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STScheduleView.cab  

http://xml.shavlik.com/data/pd5.cab  

http://xml.shavlik.com/data/ai_dpd.cab 

http://xml.shavlik.com/data/assetinventory.cab     

http://download.microsoft.com/download/9/0/4/9041a8e1-2750-4421-8106-9213a3cc2d21/offinst.exe   

http://xml.shavlik.com/data/protect/v8/80/protect/67/cl5.exe 

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot.exe   

http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot64.exe 

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STSchedEx.exe  

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STRemoteCommand.exe 

http://xml.shavlik.com/data/protect/v8/80/protect/4027/STScheduleView.exe     

http://xml.shavlik.com/data/qchain.exe  

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/STPlatformUpdater.exe       

http://xml.shavlik.com/data/protect/v8/80/protect/4027/AgentInstaller.msi   

http://xml.shavlik.com/data/protect/v8/80/protect/4027/AssetInstaller.msi

http://xml.shavlik.com/data/protect/v8/80/protect/4027/PatchInstaller.msi  

http://xml.shavlik.com/data/protect/v8/80/protect/4027/ThreatInstaller.msi      

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/ST.Licensing.Data.dll

http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/DplyEvts.dll   

http://xml.shavlik.com/data/scriptcatalog.zip   

 

↧
Search

Why Shavlik Protect Patch Scan results differ from Windows Update

June 12, 2013, 9:27 pm
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Symptoms


Shavlik Protect patch scan results show different patches needed than when running a Windows Update.

 

 

 

Resolution


Shavlik Protect uses different detection logic to scan for patches than Windows Update and other patch vendors. A Windows Update scan has the ability to show missing Security Patches, Non-Security Patches, Security Tools, driver updates, and sometimes patches that aren't publicly downloadable.

 

Depending on what Scan Template you are using in Protect, the results will vary. The built-in security patch scan will only show missing security patches. The built-in WU scan will show missing security patches and non-security patches. And please note - we don't always include all non-security patches in our XML data right away either, as security patches take precedence.

 

You can always create a Custom Scan Template, and check security patches, non-security patches, and security tools for the most robust scan with Protect.

 

Shavlik uses a variety of methods to see if a target machine needs a patch.  The process is detailed in the document "Explanation of how patch scanning detection works with Shavlik Protect" which can be found here: http://community.shavlik.com/docs/DOC-2259 .

 

Administrators can view files and registry entry criteria by searching for the patch in  View > Patches of the Shavlik Protect Console main menu.

 

See this online help file for more information on using Patch View:

http://www.shavlik.com/support/Protect90HTMLHelp/Viewing_Patch_Details_(Patch_View).htm

 

There is also a difference in how Protect displays criticality and vendor severity. See this document for further information concerning this:
http://community.shavlik.com/docs/DOC-2160

 

 

Product Versions

 

vCenter Protect 8.x

Shavlik Protect 9.x


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↧

Manually downloading patch data files for Shavlik Protect and vCenter Protect consoles (2008384)

December 31, 2012, 11:00 pm
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Purpose

When running the Shavlik Protect or VMware vCenter Protect console in a secure environment without Internet access, it is necessary to download the latest data files on a system that has internet access and then transfer them to the console machine.

 

This article applies only to patch data.

Resolution

This article discusses both methods:

 

  • PowerShell (Highly Recommended)
  • Individual file download (All Files Are Required)

PowerShell

To use the PowerShell script:

  • Download and install PowerShell 1.0 from Microsoft, if it is not already installed. For more information, see Microsoft KB article 926140.
  • Shavlik NetChk Protect and VMware vCenter Protect patch files are released twice per week. To download the patch files, you can use a PowerShell script to automate the process or you can download each file individually.
  • If you need a compression utility, download and install the 7-Zip extraction utility from http://www.7-zip.org/download.html.

        Note: Shavlik does not endorse or recommend any particular third_party utility.

 

  • Create an output directory.
  • Download and extract the PowerShell script attached to this article: DownloadProtectData80.zip
    Note: This script works for all versions of these products.

 

  • Open a command prompt.
  • Enter PowerShell by typing powershell.
  • Navigate to the location where you extracted the PowerShell script.
  • At the PowerShell command prompt, launch the script with this command:

    .DownloadProtectData80.ps1 "<outputdirectory>" <major or minor version> "<7-zip directory>"

    Note: The command begins with the characters . before the script name. These characters are required if the script is in the current working directory. If you are in a different directory, enter the full path to the script.

    The major/minor version argument has a two-digit value. Use the value corresponding to your version:

    Protect 8.0: 80
    Protect 9.0: 90

    Example:

    The command you run looks like this: .DownloadProtectData80.ps1 "C:\Data" 80 "C\:program Files\7-Zip"

    The command has these elements:
    • .DownloadProtectData.ps1: This is the script itself.
    • c:\Data: This is the folder to which you are downloading the data files.
    • 80: This is the version of vCenter Protect or Shavlik Protect files you are downloading.
  1. Type exit to leave PowerShell.
  2. Navigate to the folder containing the data files and move or copy them to the DataFiles folder on the Shavlik Protect or vCenter Protect server in the DMZ. This is the default location:

    Note: If the files already exist in the output directory, they are overwritten.
    • 8.x on Vista, 2008, & Windows 7: C:ProgramData\Shavlik Technologies\NetChk\DataFiles
    • 8.x on Windows XP or 2003: C:Documents and Settings\All Users\Application Data\Shavlik Technologies\NetChk\DataFiles
    • 9.x on Vista, 2008, & Windows 7: C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles
    • 9.x on Windows XP or 2003: C:Documents and SettingsAll UsersApplication Data\LANDesk\Shavlik Protect\Console\DataFiles
    1. You may see this error:

      execution of scripts is disabled on this system

      If this occurs, enable the execution of scripts by entering this command:

      set-executionpolicy RemoteSigned

      Note: This command is case-sensitive.

      Alternatively, you can sign the script instead of changing the execution policy. For more information, see http://www.hanselman.com/blog/SigningPowerShellScripts.aspx.

      Note: The preceding link was correct and last checked as of June 11, 2013.

    Individual file download

    You can manually download the necessary data files. To download the files:

    1. Right-click each link and select Save Link As.
    2. Save the files to the console, in the DataFiles folder. This is the default location:
      • 8.x on Vista, 2008, & Windows 7: C:ProgramData\Shavlik Technologies\NetChk\DataFiles
      • 8.x on Windows XP or 2003: C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\NetChk\DataFiles
      • 9.x on Vista, 2008, & Windows 7: C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles
      • 9.x on Windows XP or 2003: C:Documents and SettingsAll UsersApplication Data\LANDesk\Shavlik Protect\Console\DataFiles

     

    Note: The Protect console requires both the .CAB and the files archived within the .CAB files for Protect to function correctly. The PowerShell script downloads the .CAB files, places the files in the output directory, and extract the files to the output directory. You need to manually extract the .CAB files using an archiving tool like 7-Zip if you choose to manually download the .CAB files.

     

    Update files for VMware vCenter Protect 8.0:


    http://xml.shavlik.com/data/pd5.xml
    http://xml.shavlik.com/data/ai_dpd.xml
    http://xml.shavlik.com/data/assetinventory.xml
    http://xml.shavlik.com/data/iadata.xml
    http://xml.shavlik.com/data/protect/v8/80/Protect/4027/7z.dll
    http://xml.shavlik.com/data/hf7b.xml
    http://xml.shavlik.com/data/qchain.cab
    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/ST.Licensing.Data.cab
    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/DplyEvts.cab
    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/STPlatformUpdater.cab
    http://xml.shavlik.com/data/iadata.cab
    http://xml.shavlik.com/data/protect/v8/80/Protect/4027/7z.cab
    http://xml.shavlik.com/data/hf7b.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/67/cl5.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot64.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STSchedEx.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STRemoteCommand.cab
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STScheduleView.cab
    http://xml.shavlik.com/data/pd5.cab
    http://xml.shavlik.com/data/ai_dpd.cab
    http://xml.shavlik.com/data/assetinventory.cab
    http://download.microsoft.com/download/9/0/4/9041a8e1-2750-4421-8106-9213a3cc2d21/offinst.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/67/cl5.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/SafeReboot64.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STSchedEx.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STRemoteCommand.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/STScheduleView.exe

    http://xml.shavlik.com/data/qchain.exe
    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/STPlatformUpdater.exe
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/AgentInstaller.msi
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/AssetInstaller.msi
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/PatchInstaller.msi
    http://xml.shavlik.com/data/protect/v8/80/protect/4027/ThreatInstaller.msi

    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/ST.Licensing.Data.dll
    http://xml.shavlik.com/data/Protect/v8/80/Protect/4027/DplyEvts.dll
    http://xml.shavlik.com/data/scriptcatalog.zip

     

     

     

    Update files for Shavlik Protect 9.0:

     

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/AssetInstaller.msi

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/PatchInstaller.msi

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ThreatInstaller.msi

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.dll

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.dll

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.dll

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.exe

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.exe

    http://xml.shavlik.com/data/hf7b.xml

    http://xml.shavlik.com/data/pd5.xml

    http://xml.shavlik.com/data/iadata.xml

    http://xml.shavlik.com/data/ai_dpd.xml

    http://xml.shavlik.com/data/scriptcatalog.zip

    http://xml.shavlik.com/data/hypervisors.cab

    http://xml.shavlik.com/data/assetinventory.xml

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STPlatformUpdater.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/cl5.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/ST.Licensing.Data.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/DplyEvts.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/7z.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/SafeReboot64.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STSchedEx.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STRemoteCommand.cab

    http://xml.shavlik.com/data/Protect/v9/90/Protect/1182/STScheduleView.cab

    http://xml.shavlik.com/data/hf7b.cab

    http://xml.shavlik.com/data/pd5.cab

    http://xml.shavlik.com/data/iadata.cab

    http://xml.shavlik.com/data/ai_dpd.cab

    http://xml.shavlik.com/data/hypervisors.cab

    http://xml.shavlik.com/data/assetinventory.cab

    http://xml.shavlik.com/data/Protect/v9/90/manifest/protect.manifest.cab

     

     

    Additional Information

    Shavlik Protect and VMware vCenter Protect consoles that have no internet connectivity, but that still try to download updates automatically can experience other issues. Shavlik recommends setting consoles with no internet connectivity to Disconnected Mode. To enable Disconnected Mode from the console application:

    Version 8.x: Go to Tools and select Run Disconnected.

    Version 9.x: Go to Tools and deselect Auto-Update Definitions.

    Update History

    11/1/2011 - Updated article for VMware vCenter Protect 8.0.x 

    7/16/2013 - Updated article for Shavlik Protect 9.0.x

    Products

     

    Shavlik Protect 9.x

    VMware vCenter Protect 8.x

    ↧

    Understanding patch supersedence in Shavlik Protect 9.x patch scans

    December 31, 2012, 11:00 pm
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    Purpose

    This article provides information on patch supersedence that affects patch scans using Shavlik Protect 9.x.

     

    Note:  Shavlik Protect is formerly VMware vCenter Protect  

    Resolution

    Shavlik Protect filters out patches that have been superseded by later patches and shows only the latest applicable patch that is missing.

     

    For example, MS03-026 is superseded by MS03-039, which is superseded by MS04-012. MS04-012 does not require MS03-026 or MS03-039 to be installed. So, Shavlik Protect shows that only MS04-012 must be installed.

     

    When using Patch Groups, supersedence is ignored. This means that every patch in the patch group is checked even if it is superseded by another patch in that Patch Group.

     

    To resolve this problem, old patches must be removed from the Patch Group when a newer patches replaces it. Otherwise, a supersedence issue may occur.

    For example, a Patch Group containing MS03-026 and MS04-012 causes a supersedence issue. MS03-026 continues to appear in the patch scans as missing until it is removed from the Patch Group.

    Additional Information

    For more information on patch supersedence, in Shavlik Protect, go to Help> Contents>Agentless Patch Management Tasks>Patch Management Overview> Determining Patch Replacements.

    Product Versions

    vCenter Protect 8.x

    Shavlik Protect 9.x

    ↧

    How to enable client/target side verbose logging for troubleshooting agentless deployment issues

    August 8, 2013, 1:03 pm
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    How to enable Client (Target) Side Logging:

     

    These logs are automatically generated on the client (target) system during an agentless patch deployment under the folder C:\Windows\Propatches and its subfolders. However, you can enable verbose logging of these logs for a system by doing the following:

     

    1. In the Protect console, go to Manage > ITScripts.

    2. Under the 'Configuration' section, locate and select the script named "Set Target Machine Verbose Logging".

    3. Click the 'Approve' button at the top, or right click on the script and choose 'Approve'.

    4. Go to the machine group containing the system(s) you wish to enable this for, and click Run Operation.

    5. For "4. Select/confirm operation:", choose ITScript from the dropdown, and then select "Set Target Machine Verbose Logging" from the second dropdown.

    6. Click Run.

    7. When the operation is complete you should see the status change to "Complete: Verbose logging was successfully enabled."

     

    See the following document for more information about this ITScript:

    http://community.shavlik.com/docs/DOC-20385

    ↧

    Gathering Console, Client Side (agentless), and Agent logs for Protect

    June 10, 2013, 11:07 am
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    Here are some basic instructions on how to gather console, client (target) side logs, and agent logs for Protect 8.x and 9.x.  These should work for most console and agent type issues.

     

    Protect 9.X console logging:

     

    1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

    a. If you are unable to set logging via the GUI see this doc: http://community.shavlik.com/docs/DOC-22938

    2. Close the Protect GUI.

    3. Stop the Shavlik Protect Console Service.

    4. Delete all the logs from

    a.  Windows 7, 8, 2008, 2012 & Vista: C:\ProgramData\LANDesk\Shavlik Protect\Logs

    b.  Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Logs

    5.  Start the console service and open the Protect GUI.

    6. Attempt to reproduce the issue. Please document steps to reproduce.

    a. Collect the logs from the Logs folder mentioned earlier in step 4 (please zip if possible)

    b. [Deployment issues only] On the target system please zip and send a copy of the entire C:\Windows\Propatches folder and its contents (you can leave out the Patches sub-folder).

    7. Zip and send all the logs.

     

     

    Protect 9.x agent logging:

     

    1. Open the agent policy assigned to the machine we are gathering logs from.

    2. Change the logging level to ‘All’ and Save and update Agents.  Choose to update agents if prompted.

    3. Go to the target machine, close the agent GUI and stop the services:

         o The services start with Shavlik or ST.

    4. Delete all the logs from:

         o Vista & Later: C:\ProgramData\LANDesk\Shavlik Protect

         o Earlier OS’s:  C:\Documents and Settings\All Users\Application Data\ LANDesk\Shavlik Protect

    5. Start services.

    6. Attempt to reproduce the issue. Please note the steps to reproduce.

    7. Take applicable screenshots.

    8. Zip and send all the logs and screenshots. (from the previous specified folders above)

     

    Deployment Logs (All current supported versions)

    (For agentless deployment)

    It may be best to enable target side verbose logging before obtaining these logs. See the following document on how to do so:
    http://community.shavlik.com/docs/DOC-23048

    1. On the machine you are deploying to navigate to C:\Windows\ProPatches
    2. Locate the CL5.log, dplyevts.log, and Safereboot.log and copy to a new folder on the desktop.
    3. Navigate to C:\Windows\ProPatches\Scheduler.
    4. Locate the Scheduler.log and add it to the folder created in step 2 so all logs are together.
    5. Zip and send all the logs.

     

    Protect 8.X console logging:

     

    1. Please open the Protect GUI and then go to Tools > Options > Logging and change logging to “All” for both user interface and services.

         a. If you are unable to enable logging via the GUI see doc: http://community.shavlik.com/docs/DOC-22938

    2. Close the Protect GUI.

    3.  Stop all of the services:

         a.  For Protect 8.X, the service name starts with VMware vCenter Protect.

    4. Delete all the logs from:

         a.  Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

         b.  Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

    5. Start services and open the Protect GUI.

    6. Attempt to reproduce the issue.  (please note how to reproduce)

    7.  Take applicable screenshots.

    8.  Zip and send all the logs and screenshots. (from the previous specified folders above)

     

    Protect 8.X agent logging:

     

    1. Open your agent policy assigned to the machine we are gather logs from.

    2. Change the logging level to ‘All’ and Save and update Agents.

    3. Go to the target machine, close the agent GUI and stop the services:

         o For Protect 8.X, the service name starts with VMware vCenter Protect.

    4. Delete all the logs from:

         o Vista & Later: C:\ProgramData\Shavlik Technologies\Logs

         o Earlier OS’s:    C:\Documents and Settings\All Users\Application Data\Shavlik Technologies\Logs

    5. Start services.

    6. Attempt to reproduce the issue.  Please note the steps to reproduce.

    7. Take applicable screenshots.

    8. Zip and send all the logs and screenshots. (from the previous specified folders above

    ↧
    ↧

    Patch Install/Uninstall Loops

    August 8, 2013, 2:45 pm
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    Symptoms

    • Detected patch continues to show as missing after successfully deploying.
    • Patch that shows missing ends with 'U' every other deployment.

     

    Cause

    Certain patches exist as an installer and an uninstaller; these patches can cause a loop when scanning and deploying. When the installation patch is deployed it makes the uninstallation patch considered to be missing. These patches are designed by their vendor in this manner to facilitate adding/removing the patch according to environmental needs. If scanning/deploying these types of patches it may appear that the patch continually is missing as it continues to add/remove per deployment. The uninstallation patch will end with 'U'. These patches tend to belong to the 'Security Tools' patch type.

     

    Example: Missing the Installation Patch

    Missing Install Patch.png

     

     

     

    Example: After Installed, Now Missing Uninstall Patch

    missing uninstaller.png

     

     

     

    Resolution


    Exclude the specific patch utilizing a patch group, or choose not to deploy the patches installer/uninstaller after scanning.

     

     

    How to Find/Exclude Specific Patches in Scan Results (DOC-22967).


    ↧

    Property Owner Is Not Available For Database

    August 8, 2013, 12:04 pm
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    Symptoms:

     

    This article will assist in the event that you are unable to access the properties while attempting the database shrink process on your ShavlikScans or Protect database and receive the following error message in SQL Server Management Studio: Property Owner is not available for Database [Database_Name]. This property may not exist for this object, or may not be retrievable due to insufficient rights.

     

    SQL.jpg

     

    This behavior can be caused in a scenario where the database owner’s Windows Account is no longer active and as a result the database owner table is marked as “unknown”.

     

    Resolution:


    1. Open SQL Server Management Studio.

     

       2.  Connect to the appropriate SQL Server Instance and login with the appropriate credentials.

            Note: This process requires SQL authentication be in place. For information on creating an SQL authenticated account please see the link below:

            http://msdn.microsoft.com/en-us/library/aa337562.aspx

     

       3.  Select the Protect or ShavlikScans (the database name may vary) database from the dropdown box in the top left hand corner of the program.

     

    dbselect.jpg

     

       4.   Select the 'New Query' button.

     

       5.   Input the following query:

             alter authentication on database::'Database_name' to 'sql_account'

             Note: Replace 'Database_name' with the Protect database name. Replace 'sql_account' with your SQL username.

     

       6.   Click the 'Execute' button. Alternately you may also push the 'F5' key on your keyboard.  

    ↧
    Search

    Shavlik SCUPdates Supported Products list

    May 28, 2013, 11:43 am
    $
    0
    0

    Updated: 8/9/2013

     

    7zip
    Q7ZIP920 - 7-Zip 9.20
    Q7ZIP920 - 7-Zip 9.20 x64

     

    Adobe Acrobat 8
    QAA0831 - Adobe Acrobat 8.3.1
    QAA0811 - Adobe Acrobat 8.1.1
    QAA0812 - Adobe Acrobat 8.1.2
    QAA0813 - Adobe Acrobat 8.1.3
    QAA0814 - Adobe Acrobat 8.1.4
    QAA0815 - Adobe Acrobat 8.1.5
    QAA0816 - Adobe Acrobat 8.1.6
    QAA0817 - Adobe Acrobat 8.1.7
    QAA0820 - Adobe Acrobat 8.2.0
    QAA0822 - Adobe Acrobat 8.2.2
    QAA0823 - Adobe Acrobat 8.2.3
    QAA0825 - Adobe Acrobat 8.2.5
    QAA0826 - Adobe Acrobat 8.2.6
    QAA0830 - Adobe Acrobat 8.3

     

    Adobe Acrobat 9

    QAA0955 - Adobe Acrobat 9.5.5

    QAA0954 - Adobe Acrobat 9.5.4

    QAA0953 - Adobe Acrobat 9.5.3
    QAA0952 - Adobe Acrobat 9.5.2
    QAA0951 - Adobe Acrobat 9.5.1
    QAA0950 - Adobe Acrobat 9.5.0
    QAA0947 - Adobe Acrobat 9.4.7
    QAA0946 - Adobe Acrobat 9.4.6
    QAA0945 - Adobe Acrobat 9.4.5
    QAA0944 - Adobe Acrobat 9.4.4
    QAA0943 - Adobe Acrobat 9.4.3
    QAA0942 - Adobe Acrobat 9.4.2
    QAA0941 - Adobe Acrobat 9.4.1
    QAA0940 - Adobe Acrobat 9.4.0
    QAA0934 - Adobe Acrobat 9.3.4
    QAA0933 - Adobe Acrobat 9.3.3

     

    Adobe Acrobat X

    QAA1017 - Adobe Acrobat X (10.1.7)

    QAA1016 - Adobe Acrobat X (10.1.6)

    QAA1015 - Adobe Acrobat X (10.1.5)
    QAA1014 - Adobe Acrobat X (10.1.4)
    QAA1013 - Adobe Acrobat X (10.1.3)
    QAA1012 - Adobe Acrobat X (10.1.2)
    QAA1011 - Adobe Acrobat X (10.1.1)
    QAA1010 - Adobe Acrobat X (10.1)
    QAA1003 - Adobe Acrobat X (10.0.3)
    QAA1002 - Adobe Acrobat X (10.0.2)
    QAA1001 - Adobe Acrobat X (10.0.1)

     

    Adobe Acrobat XI

    QAA1103 - Adobe Acrobat XI (11.0.3)

    QAA1102 - Adobe Acrobat XI (11.0.2)

    QAA1101 - Adobe Acrobat XI (11.0.1)

     

    Adobe Air

    QAIR380870 - Adobe Air 3.8.0.870

    QAIR3702090 - Adobe Air 3.7.0.2090

    QAIR3701860 - Adobe Air 3.7.0.1860

    QAIR3701530 - Adobe Air 3.7.0.1530

    QAIR3606090 - Adobe Air 3.6.0.6090

    QAIR3605970 - Adobe Air 3.6.0.5970

    QAIR3501060 - Adobe Air 3.5.0.1060
    QAIR350880 - Adobe Air 3.5.0.880
    QAIR350600 - Adobe Air 3.5.0.600
    QAIR3402710 - Adobe Air 3.4.0.2710
    QAIR3402540 - Adobe Air 3.4.0.2540
    QAIR3303670 - Adobe Air 3.3.0.3670
    QAIR330 - Adobe Air 3.3.0.3650
    QAIR320 - Adobe Air 3.2.0.2070
    QAIR310 - Adobe Air 3.1.0.4880
    QAIR300 - Adobe Air 3.0.0.4080
    QAIR271 - Adobe Air 2.7.1.19610
    QAIR27019530 - Adobe Air 2.7.0.19530
    QAIR270 - Adobe Air 2.7.0.19480
    QAIR26019140 - Adobe Air 2.6.0.19140
    QAIR260 - Adobe Air 2.6.0.19120
    QAIR250 - Adobe Air 2.5.1.17730

     

    Adobe Digital Editions
    QADE172 - Adobe Digital Editions 1.7.2

     

    Adobe Flash Player 11

    QFM11880094 - Adobe Flash Player 11.8.800.94 for Firefox

    QAF11880094 - Adobe Flash Player 11.8.800.94 for Internet Explorer

    QFM117700224 - Adobe Flash Player 11.7.700.224 for Firefox

    QAF117700224 - Adobe Flash Player 11.7.700.224 for Internet Explorer

    QFM117700202 - Adobe Flash Player 11.7.700.202 for Firefox
    QAF117700202 - Adobe Flash Player 11.7.700.202 for Internet Explorer

    QFM117700169 - Adobe Flash Player 11.7.700.169 for Firefox
    QAF117700169 - Adobe Flash Player 11.7.700.169 for Internet Explorer

    QFM116602180 - Adobe Flash Player 11.6.602.180 for Firefox
    QAF116602180 - Adobe Flash Player 11.6.602.180 for Internet Explorer

    QFM116602171 - Adobe Flash Player 11.6.602.171 for Firefox
    QAF116602171 - Adobe Flash Player 11.6.602.171 for Internet Explorer

    QFM116602168 - Adobe Flash Player 11.6.602.168 for Firefox

    QAF116602168 - Adobe Flash Player 11.6.602.168 for Internet Explorer

    QFM115502149 - Adobe Flash Player 11.5.502.149 for Firefox
    QAF115502149 - Adobe Flash Player 11.5.502.149 for Internet Explorer
    QFM115502146 - Adobe Flash Player 11.5.502.146 for Firefox
    QAF115502146 - Adobe Flash Player 11.5.502.146 for Internet Explorer
    QFM115502135 - Adobe Flash Player 11.5.502.135 for Firefox
    QAF115502135 - Adobe Flash Player 11.5.502.135 for Internet Explorer
    QFM115502110 - Adobe Flash Player 11.5.502.110 for Firefox
    QAF115502110 - Adobe Flash Player 11.5.502.110 for Internet Explorer
    QFM114402287 - Adobe Flash Player 11.4.402.287 for Firefox
    QAF114402287 - Adobe Flash Player 11.4.402.287 for Internet Explorer
    QAF114402278 - Adobe Flash Player 11.4.402.278 for Internet Explorer
    QFM114402278 - Adobe Flash Player 11.4.402.278 for Firefox
    QAF114402265 - Adobe Flash Player 11.4.402.265 for Internet Explorer
    QFM114402265 - Adobe Flash Player 11.4.402.265 for Firefox
    QAF113300271 - Adobe Flash Player 11.3.300.271 for Internet Explorer
    QFM113300271 - Adobe Flash Player 11.3.300.271 for Firefox
    QAF113300270 - Adobe Flash Player 11.3.300.270 for Internet Explorer
    QFM113300270 - Adobe Flash Player 11.3.300.270 for Firefox
    QAF113300268 - Adobe Flash Player 11.3.300.268 for Internet Explorer
    QFM113300268 - Adobe Flash Player 11.3.300.268 for Firefox
    QAF113300265 - Adobe Flash Player 11.3.300.265 for Internet Explorer
    QFM113300265 - Adobe Flash Player 11.3.300.265 for Firefox
    QAF113300262 - Adobe Flash Player 11.3.300.262 for Firefox
    QAF113300257 - Adobe Flash Player 11.3.300.257 for Internet Explorer
    QAF113300257 - Adobe Flash Player 11.3.300.257 for Firefox
    QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x86
    QAF112202235 - Adobe Flash Player 11.2.202.235 for Internet Explorer x64
    QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x86
    QAF112202235 - Adobe Flash Player 11.2.202.235 for Firefox x64
    QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x64
    QAF112202233 - Adobe Flash Player 11.2.202.233 for Internet Explorer x86
    QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x64
    QAF112202233 - Adobe Flash Player 11.2.202.233 for Firefox x86
    QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x86
    QAF112202228 - Adobe Flash Player 11.2.202.228 for Internet Explorer x64
    QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x86
    QAF112202228 - Adobe Flash Player 11.2.202.228 for Firefox x64
    QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x86
    QAF11110263 - Adobe Flash Player 11.1.102.63 for Internet Explorer x64
    QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x86
    QAF11110263 - Adobe Flash Player 11.1.102.63 for Firefox x64
    QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x86
    QAF11110262 - Adobe Flash Player 11.1.102.62 for Internet Explorer x64
    QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x86
    QAF11110262 - Adobe Flash Player 11.1.102.62 for Firefox x64
    QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x86
    QAF11110255 - Adobe Flash Player 11.1.102.55 for Internet Explorer x64
    QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x86
    QAF11110255 - Adobe Flash Player 11.1.102.55 for Firefox x64

     

    Adobe Flash Player 10

    QAF10318390 - Adobe Flash Player 10.3.183.90 for Firefox

    QAF10318390 - Adobe Flash Player 10.3.183.90 for Internet Explorer

    QAF10318386 - Adobe Flash Player 10.3.183.86 for Firefox
    QAF10318386 - Adobe Flash Player 10.3.183.86 for Internet Explorer

    QAF10318375 - Adobe Flash Player 10.3.183.75 for Firefox
    QAF10318375 - Adobe Flash Player 10.3.183.75 for Internet Explorer

    QAF10318368 - Adobe Flash Player 10.3.183.68 for Firefox
    QAF10318368 - Adobe Flash Player 10.3.183.68 for Internet Explorer

    QAF10318367 - Adobe Flash Player 10.3.183.67 for Firefox
    QAF10318367 - Adobe Flash Player 10.3.183.67 for Internet Explorer

    QAF10318363 - Adobe Flash Player 10.3.183.63 for Firefox

    QAF10318363 - Adobe Flash Player 10.3.183.63 for Internet Explorer

    QAF10318355 - Adobe Flash Player 10.3.183.55 for Firefox
    QAF10318355 - Adobe Flash Player 10.3.183.55 for Internet Explorer
    QAF10318350 - Adobe Flash Player 10.3.183.50 for Firefox
    QAF10318350 - Adobe Flash Player 10.3.183.50 for Internet Explorer
    QAF10318348 - Adobe Flash Player 10.3.183.48 for Firefox
    QAF10318348 - Adobe Flash Player 10.3.183.48 for Internet Explorer
    QAF10318343 - Adobe Flash Player 10.3.183.43 for Firefox
    QAF10318343 - Adobe Flash Player 10.3.183.43 for Internet Explorer
    QAF10318329 - Adobe Flash Player 10.3.183.29 for Firefox
    QAF10318329 - Adobe Flash Player 10.3.183.29 for Internet Explorer
    QAF10318325 - Adobe Flash Player 10.3.183.25 for Internet Explorer
    QAF10318325 - Adobe Flash Player 10.3.183.25 for Firefox
    QAF10318323 - Adobe Flash Player 10.3.183.23 for Internet Explorer
    QAF10318323 - Adobe Flash Player 10.3.183.23 for Firefox
    QAF10318320 - Adobe Flash Player 10.3.183.20 for Internet Explorer
    QAF10318320 - Adobe Flash Player 10.3.183.20 for Firefox
    QAF10318319 - Adobe Flash Player 10.3.183.19 for Internet Explorer
    QAF10318319 - Adobe Flash Player 10.3.183.19 for Firefox
    QAF10318318 - Adobe Flash Player 10.3.183.18 for Internet Explorer
    QAF10318318 - Adobe Flash Player 10.3.183.18 for Firefox
    QAF10318316 - Adobe Flash Player 10.3.183.16 for Internet Explorer
    QAF10318315 - Adobe Flash Player 10.3.183.15 for Internet Explorer
    QAF10318315 - Adobe Flash Player 10.3.183.15 for Firefox
    QAF10318311 - Adobe Flash Player 10.3.183.11 for Internet Explorer
    QAF10318311 - Adobe Flash Player 10.3.183.11 for Firefox
    QAF10318310 - Adobe Flash Player 10.3.183.10 for Internet Explorer
    QAF10318310 - Adobe Flash Player 10.3.183.10 for Firefox
    QAF1031837 - Adobe Flash Player 10.3.183.7 for Internet Explorer
    QAF1031837 - Adobe Flash Player 10.3.183.7 for Firefox
    QAF1031835 - Adobe Flash Player 10.3.183.5 for Internet Explorer
    QAF1031835 - Adobe Flash Player 10.3.183.5 for Firefox
    QAF10318134 - Adobe Flash Player 10.3.181.34 for Internet Explorer
    QAF10318134 - Adobe Flash Player 10.3.181.34 for Firefox
    QAF10318126 - Adobe Flash Player 10.3.181.26 for Internet Explorer
    QAF10318126 - Adobe Flash Player 10.3.181.26 for Firefox
    QAF10318123 - Adobe Flash Player 10.3.181.23 for Internet Explorer
    QAF10318122 - Adobe Flash Player 10.3.181.22 for Firefox
    QAF10318116 - Adobe Flash Player 10.3.181.16 for Internet Explorer
    QAF10318114 - Adobe Flash Player 10.3.181.14 for Internet Explorer
    QAF10318114 - Adobe Flash Player 10.3.181.14 for Firefox
    QAF1021591 - Adobe Flash Player 10.2.159.1 for Firefox
    QAF1021591 - Adobe Flash Player 10.2.159.1 for Internet Explorer
    QAF1021531 - Adobe Flash Player 10.2.153.1 for Firefox
    QAF1021531 - Adobe Flash Player 10.2.153.1 for Internet Explorer
    QAF10215232 - Adobe Flash Player 10.2.152.32 for Firefox
    QAF10215232 - Adobe Flash Player 10.2.152.32 for Internet Explorer
    QAF10215226 - Adobe Flash Player 10.2.152.26 for Internet Explorer
    QAF10215226 - Adobe Flash Player 10.2.152.26 for Firefox
    QAF10110264 - Adobe Flash 10.1.102.64 for Internet Explorer
    QAF10110264 - Adobe Flash 10.1.102.64 for FireFox
    QAF1085 - Adobe Flash Player 10.1.85.3 for Internet Explorer
    QAF1085 - Adobe Flash Player 10.1.85.3 for Firefox
    QAF1082 - Adobe Flash Player 10.1.82.76 for Internet Explorer
    QAF1082 - Adobe Flash Player 10.1.82.76 for Firefox
    QAF1053 - Adobe Flash Player 10.1.53.64 for Internet Explorer
    QAF1053 - Adobe Flash Player 10.1.53.64 for Firefox
    QAF1045 - Adobe Flash Player 10.0.45.2 for Internet Explorer
    QAF1045 - Adobe Flash Player 10.0.45.2 for Firefox
    QAF1042 - Adobe Flash Player 10.0.42.34 for Internet Explorer
    QAF1042 - Adobe Flash Player 10.0.42.34 for Firefox
    QAF1032 - Adobe Flash Player 10.0.32.18 for Internet Explorer
    QAF1032 - Adobe Flash Player 10.0.32.18 for Firefox

     

    Adobe Flash Player 9
    QAF9289 - Adobe Flash 9.0.289.0 for Internet Explorer
    QAF9289 - Adobe Flash 9.0.289.0 for FireFox
    QAF9283 - Adobe Flash Player 9.0.283.0 for Internet Explorer
    QAF9283 - Adobe Flash Player 9.0.283.0 for Firefox
    QAF9280 - Adobe Flash Player 9.0.280.0 for Internet Explorer
    QAF9280 - Adobe Flash Player 9.0.280.0 for Firefox
    QAF9277 - Adobe Flash Player 9.0.277.0 for Firefox
    QAF9277 - Adobe Flash Player 9.0.277.0 for Internet Explorer
    QAF9262 - Adobe Flash Player 9.0.262.0 for Internet Explorer
    QAF9262 - Adobe Flash Player 9.0.262.0 for Firefox
    QAF9260 - Adobe Flash Player 9.0.260.0 for Internet Explorer
    QAF9260 - Adobe Flash Player 9.0.260.0 for Firefox
    QAF9246 - Adobe Flash Player 9.0.246.0 for Internet Explorer
    QAF9246 - Adobe Flash Player 9.0.246.0 for Firefox

     

    Adobe Reader XI

    QAR1103 - Adobe Reader XI (11.0.3)
    QARM1103 - Adobe Reader MUI 11.0.3

    QAR1102 - Adobe Reader XI (11.0.2)

    QAR1101 - Adobe Reader XI (11.0.1)
    QARM1101 - Adobe Reader MUI 11.0.1

     

    Adobe Reader X

    QAR1017 - Adobe Reader X (10.1.7)
    QARM1017 - Adobe Reader MUI 10.1.7

    QAR1016 - Adobe Reader X (10.1.6)

    QAR1015 - Adobe Reader X (10.1.5)
    QARM1015 - Adobe Reader MUI 10.1.5
    QAR1014 - Adobe Reader X (10.1.4)
    QARM1014 - Adobe Reader MUI 10.1.4
    QAR1013 - Adobe Reader X (10.1.3)
    QARM1013 - Adobe Reader MUI 10.1.3
    QAR1012 - Adobe Reader X (10.1.2)
    QARM1012 - Adobe Reader MUI 10.1.2
    QAR1011 - Adobe Reader X (10.1.1)
    QARM1011 - Adobe Reader MUI 10.1.1
    QARM1010 - Adobe Reader MUI 10.1
    QAR1010 - Adobe Reader X (10.1)
    QAR1001 - Adobe Reader 10.0.1

     

    Adobe Reader 9

    QAR0955 - Adobe Reader 9.5.5

    QAR0954 - Adobe Reader 9.5.4

    QAR0953 - Adobe Reader 9.5.3
    QAR0952 - Adobe Reader 9.5.2
    QAR0951 - Adobe Reader 9.5.1
    QAR0950 - Adobe Reader 9.5
    QAR0947 - Adobe Reader 9.4.7
    QAR0946 - Adobe Reader 9.4.6
    QAR0945 - Adobe Reader 9.4.5
    QAR0944 - Adobe Reader 9.4.4
    QAR0943 - Adobe Reader 9.4.3
    QAR0942 - Adobe Reader 9.4.2
    QAR0941 - Adobe Reader 9.4.1
    QAR0940 - Adobe Reader 9.4
    QAR0934 - Adobe Reader 9.3.4
    QAR0933 - Adobe Reader 9.3.3
    QAR0932 - Adobe Reader 9.3.2
    QAR0920 - Adobe Reader 9.3
    QAR0910 - Adobe Reader 9.2

     

    Adobe Reader 8
    QAR0831 - Adobe Reader 8.3.1
    QAR0820 - Adobe Reader 8.2
    QAR0821 - Adobe Reader 8.2.1
    QAR0822 - Adobe Reader 8.2.2
    QAR0823 - Adobe Reader 8.2.3
    QAR0824 - Adobe Reader 8.2.4
    QAR0825 - Adobe Reader 8.2.5
    QAR0826 - Adobe Reader 8.2.6
    QAR0830 - Adobe Reader 8.3

     

    Adobe Shockwave

    QASW133 - Shockwave Player 12.0.3.133

    QASW132 - Shockwave Player 12.0.2.122

    QASW131 - Shockwave Player 12.0.0.112

    QASW130 - Shockwave Player 11.6.8.638
    QASW129 - Shockwave Player 11.6.7.637
    QASW128 - Shockwave Player 11.6.6.636
    QASW127 - Shockwave Player 11.6.5.635
    QASW126 - Shockwave Player 11.6.4.634
    QASW125 - Shockwave Player 11.6.3.633
    QASW124 - Shockwave Player 11.6.1.629
    QASW123 - Shockwave Player 11.6.0.626
    QASW122 - Shockwave Player 11.5.9.620
    QASW121 - Shockwave Player 11.5.9.615
    QASW120 - Shockwave Player 11.5.8.612
    QASW119 - Shockwave Player 11.5.7.609
    QASW118 - Shockwave Player 11.5.6.606
    QASW117 - Shockwave Player 11.5.2.602

     

    Apache Tomcat 7

    QATC7042 - Apache Tomcat 7.0.42

    QATC7041 - Apache Tomcat 7.0.41

    QATC7040 - Apache Tomcat 7.0.40

    QATC7039 - Apache Tomcat 7.0.39

    QATC7037 - Apache Tomcat 7.0.37

    QATC7035 - Apache Tomcat 7.0.35

    QATC7034 - Apache Tomcat 7.0.34
    QATC7032 - Apache Tomcat 7.0.33
    QATC7032 - Apache Tomcat 7.0.32
    QATC7030 - Apache Tomcat 7.0.30
    QATC7029 - Apache Tomcat 7.0.29
    QATC7028 - Apache Tomcat 7.0.28
    QATC7027 - Apache Tomcat 7.0.27
    QATC7026 - Apache Tomcat 7.0.26

     

    Apache Tomcat 6

    QATC6037 - Apache Tomcat 6.0.37

    QATC6036 - Apache Tomcat 6.0.36
    QATC6035 - Apache Tomcat 6.0.35

     

    Apache Tomcat 5
    QATC5535 - Apache Tomcat 5.5.36
    QATC5535 - Apache Tomcat 5.5.35

     

    Apple iTunes

    QAI1104 - iTunes 11.0.4.4

    QAI1104 - iTunes 11.0.4.4 x64

    QAI1103 - iTunes 11.0.3.42

    QAI1103 - iTunes 11.0.3.42 x64

    QAI1102 - iTunes 11.0.2.26
    QAI1102 - iTunes 11.0.2.26 x64

    QAI1101 - iTunes 11.0.1.12
    QAI1101 - iTunes 11.0.1.12 x64
    QAI1100 - iTunes 11.0.0.163
    QAI1100 - iTunes 11.0.0.163 x64
    QAI1070 - iTunes 10.7.0.21
    QAI1070 - iTunes 10.7.0.21 x64
    QAI1064 - iTunes 10.6.3.25
    QAI1064 - iTunes 10.6.3.25 x64
    QAI1061 - iTunes 10.6.1.7
    QAI1061 - iTunes 10.6.1.7 x64
    QAI1053 - iTunes 10.6.0.40
    QAI1053 - iTunes 10.6.0.40 x64
    QAI1053 - iTunes 10.5.3.3
    QAI1053 - iTunes 10.5.3.3 x64
    QAI1052 - iTunes 10.5.2.11
    QAI1052 - iTunes 10.5.2.11 x64
    QAI1051 - iTunes 10.5.1.42
    QAI1051 - iTunes 10.5.1.42 x64
    QAI1050 - iTunes 10.5.0.142
    QAI1050 - iTunes 10.5.0.142 x64
    QAI1041 - iTunes 10.4.1.10
    QAI1041 - iTunes 10.4.1.10 x64
    QAI1040 - iTunes 10.4.0.80
    QAI1040 - iTunes 10.4.0.80 x64
    QAI1022 - iTunes 10.3.1.55
    QAI1022 - iTunes 10.3.1.55 x64
    QAI1022 - iTunes 10.2.2.12
    QAI1022 - iTunes 10.2.2.12 x64
    QAI1021 - iTunes 10.2.1.1
    QAI1021 - iTunes 10.2.1.1 x64
    QAI1020 - iTunes 10.2.0.34
    QAI1020 - iTunes 10.2.0.34 x64
    QAI1011 - iTunes 10.1.2.17 x64
    QAI1011 - iTunes 10.1.2.17
    QAI1010 - iTunes 10.1.0.54 x64
    QAI1010 - iTunes 10.1.0.54
    QAI1001 - iTunes 10.0.1 x64
    QAI1001 - iTunes 10.0.1
    QAI0100 - iTunes 10.0 x64
    QAI0100 - iTunes 10.0
    QAI0921 - iTunes 9.2.1 x64
    QAI0921 - iTunes 9.2.1
    QAI920 - iTunes 9.2.0 x64
    QAI920 - iTunes 9.2.0
    QAI0911 - iTunes 9.1.1 x64
    QAI0911 - iTunes 9.1.1
    QAI0910 - iTunes 9.1.0 x64
    QAI0910 - iTunes 9.1.0
    QAI0903 - iTunes 9.0.3 x64
    QAI0903 - iTunes 9.0.3
    QAI0902 - iTunes 9.0.2 x64
    QAI0902 - iTunes 9.0.2
    QAI0901 - iTunes 9.0.1 x64
    QAI0901 – iTunes 9.0.1

     

    Apple QuickTime

    QAQ7740 - QuickTime 7.7.4

    QAQ7730 - QuickTime 7.7.3
    QAQ7720 - QuickTime 7.7.2
    QAQ7710 - QuickTime 7.7.1
    QAQ7700 - QuickTime 7.7
    QAQ7690 - QuickTime 7.6.9
    QAQ7680 - QuickTime 7.6.8
    QAQ7670 - QuickTime 7.6.7
    QAQ7660 - QuickTime 7.6.6
    QAQ7650 - QuickTime 7.6.5
    QAQ7640 - QuickTime 7.6.4

     

    Apple Safari
    QSAF517 - Safari 5.1.7
    QSAF515 - Safari 5.1.5
    QSAF514 - Safari 5.1.4
    QSAF512 - Safari 5.1.2
    QSAF511 - Safari 5.1.1
    QSAF5100 - Safari 5.1
    QSAF550 - Safari 5.0.5
    QSAF540 - Safari 5.0.4
    QSAF530 - Safari 5.0.3
    QSAF520 - Safari 5.0.2
    QSAF510 - Safari 5.0.1
    QSAF500 - Safari 5.0
    QSAF406 - Safari 4.0.5
    QSAF406 - Safari 4.0.4
    QSAF403 - Safari 4.0.3
    QSAF402 - Safari 4.0.2
    QSAF400 - Safari 4.0

     

    Apple Application Support

    QAAS023 - Apple Application Support 2.3.4

    QAAS022 - Apple Application Support 2.3.3

    QAAS021 - Apple Application Support 2.3.2
    QAAS020 - Apple Application Support 2.3.0
    QAAS019 - Apple Application Support 2.2.2
    QAAS018 - Apple Application Support 2.1.9
    QAAS017 - Apple Application Support 2.1.7
    QAAS016 - Apple Application Support 2.1.6
    QAAS015 - Apple Application Support 2.1.5
    QAAS014 - Apple Application Support 2.0.1
    QAAS013 - Apple Application Support 1.5.2
    QAAS012 - Apple Application Support 1.5.1
    QAAS011 - Apple Application Support 1.5.0
    QAAS010 - Apple Application Support 1.4.1
    QAAS009 - Apple Application Support 1.4.0
    QAAS008 - Apple Application Support 1.3.2
    QAAS007 - Apple Application Support 1.3.1
    QAAS006 - Apple Application Support 1.3.0
    QAAS005 - Apple Application Support 1.2.1
    QAAS004 - Apple Application Support 1.2.0
    QAAS003 - Apple Application Support 1.1.0
    QAAS002 - Apple Application Support 1.0.1
    QAAS001 - Apple Application Support 1.0.0

     

    Audacity

    QAUD203 - Audacity 2.0.3

    QAUD202 - Audacity 2.0.2
    QAUD200 - Audacity 2.0.0
    QAUD126 - Audacity 1.2.6

     

    Citrix Presentation Server 4.5 for 2003 x64
    Q133140 - Hotfix PSE450R07W2K3X64041 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q132766 - Hotfix PSE450R07W2K3X64035 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q131466 - Hotfix PSE450R07W2K3X64018 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q131885 - Hotfix PSE450R07W2K3X64024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q131884 - Hotfix PSE450R06W2K3X64057 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q131574 - Hotfix PSE450R07W2K3X64020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q131495 - Hotfix PSE450R07W2K3X64019 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q130678 - Hotfix PSE450R07W2K3X64009 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q130678 - Hotfix PSE450R07W2K3X64008 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q130738 - Hotfix PSE450R06W2K3X64055 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q129380 - Hotfix PSE450R06W2K3X64047 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q129702 - Hotfix PSE450R06W2K3X64050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q125705 - Hotfix PSE450R06W2K3X64012 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q126430 - Hotfix PSE450R05W2K3X64036 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q126466 - Hotfix PSE450R06W2K3X64021 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q127665 - Hotfix PSE450R06W2K3X64030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64
    Q125924 - Hotfix PSE450R06W2K3X64013 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x64

     

    Citrix Presentation Server 4.5 for 2003 x86
    Q132640 - Hotfix PSE450R07W2K3040 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q133359 - Hotfix PSE450R07W2K3053 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q132765 - Hotfix PSE450R07W2K3043 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q131465 - Hotfix PSE450R07W2K3023 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q131874 - Hotfix PSE450R07W2K3027 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q131879 - Hotfix PSE450R06W2K3076 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q131573 - Hotfix PSE450R07W2K3025 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q131494 - Hotfix PSE450R07W2K3024 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q130677 - Hotfix PSE450R07W2K3011 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q130677 - Hotfix PSE450R07W2K3010 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q130737 - Hotfix PSE450R06W2K3072 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q130483 - Hotfix PSE450R07W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q129379 - Hotfix PSE450R06W2K3064 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q129701 - Hotfix PSE450R06W2K3067 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q125534 - Hotfix PSE450R06W2K3020 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q126435 - Hotfix PSE450R05W2K3050 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q126460 - Hotfix PSE450R06W2K3030 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q125034 - Hotfix PSE450R06W2K3006 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q125150 - Hotfix PSE450R06W2K3014 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q125004 - Hotfix PSE450R06W2K3001 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86
    Q127660 - Hotfix PSE450R06W2K3042 - For Citrix Presentation Server 4.5 and XenApp 5.0 for Windows Server 2003 x86

     

    Citrix XenApp 5.0 for 2008 x64
    Q134133 - Hotfix XAE500R01W2K8X64067 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q134145 - Hotfix XAE500W2K8X64089 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q133804 - Hotfix XAE500R01W2K8X64063 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q133131 - Hotfix XAE500R01W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q133139 - Hotfix XAE500R01W2K8X64058 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q132584 - Hotfix XAE500R01W2K8X64054 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q131836 - Hotfix XAE500R01W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q131902 - Hotfix XAE500W2K8X64088 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q130652 - Hotfix XAE500R01W2K8X64040 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q130654 - Hotfix XAE500W2K8X64087 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129723 - Hotfix XAE500R01W2K8X64026 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q130570 - Hotfix XAE500R01W2K8X64014 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129394 - Hotfix XAE500R01W2K8X64024 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129757 - Hotfix XAE500R01W2K8X64027 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129318 - Hotfix XAE500W2K8X64084 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129366 - Hotfix XAE500R01W2K8X64022 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129137 - Hotfix XAE500R01W2K8X64019 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q129026 - Hotfix XAE500R01W2K8X64017 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q126504 - Hotfix XAE500W2K8X64068 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q127628 - Hotfix XAE500W2K8X64071 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q125419 - Hotifx XAE500W2K8X64R01 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q120139 - Hotfix XAE500W2K8X64004 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q121670 - Hotfix XAE500W2K8X64016 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q121980 - Hotfix XAE500W2K8X64021 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q124914 - Hotfix XAE500W2K8X64053 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q124445 - Hotfix XAE500W2K8X64051 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q124238 - Hotfix XAE500W2K8X64048 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q125242 - Hotfix XAE500W2K8X64057 - For Citrix XenApp 5.0 for Windows Server 2008 x64
    Q125478 - Hotfix XAE500W2K8X64061 - For Citrix XenApp 5.0 for Windows Server 2008 x64

     

    Citrix XenApp 5.0 for 2008 x86
    Q134132 - Hotfix XAE500R01W2K8070 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q134144 - Hotfix XAE500W2K8089 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q133801 - Hotfix XAE500R01W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q133126 - Hotfix XAE500R01W2K8060 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q131835 - Hotfix XAE500R01W2K8051 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q131900 - Hotfix XAE500W2K8086 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q130651 - Hotfix XAE500R01W2K8040 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q130653 - Hotfix XAE500W2K8085 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129725 - Hotfix XAE500R01W2K8028 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q130565 - Hotfix XAE500R01W2K8038 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129393 - Hotfix XAE500R01W2K8024 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129756 - Hotfix XAE500R01W2K8029 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129317 - Hotfix XAE500W2K8083 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129365 - Hotfix XAE500R01W2K8022 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129132 - Hotfix XAE500R01W2K8019 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q129025 - Hotfix XAE500R01W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q126499 - Hotfix XAE500W2K8066 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q127627 - Hotfix XAE500W2K8071 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q125414 - Hotfix XAE500W2K8R01 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q121661 - Hotfix XAE500W2K8017 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q124444 - Hotfix XAE500W2K8049 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q121756 - Hotfix XAE500W2K8018 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q120128 - Hotfix XAE500W2K8005 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q124237 - Hotfix XAE500W2K8046 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q124913 - Hotfix XAE500W2K8050 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q125241 - Hotfix XAE500W2K8056 - For Citrix XenApp 5.0 for Windows Server 2008 x86
    Q125477 - Hotfix XAE500W2K8058 - For Citrix XenApp 5.0 for Windows Server 2008 x86

     

    FileZilla

    QFILEZ373 - FileZilla Client 3.7.3 - NEW

    QFILEZ372 - FileZilla Client 3.7.2 - NEW

    QFILEZ3711 - FileZilla Client 3.7.1.1

    QFILEZ371 - FileZilla Client 3.7.1

    QFILEZ3702 - FileZilla Client 3.7.0.2

    QFILEZ3701 - FileZilla Client 3.7.0.1
    QFILEZ3700 - FileZilla Client 3.7.0

    QFILEZ3602 - FileZilla Client 3.6.0.2
    QFILEZ3601 - FileZilla Client 3.6.0.1
    QFILEZ360 - FileZilla Client 3.6.0
    QFILEZ353 - FileZilla Client 3.5.3
    QFILEZ352 - FileZilla Client 3.5.2
    QFILEZ351 - FileZilla Client 3.5.1

     

    Google Chrome

    Q280150095 - Google Chrome 28.0.1500.95

    Q280150072 - Google Chrome 28.0.1500.72

    Q280150071 - Google Chrome 28.0.1500.71

    Q2701453116 - Google Chrome 27.0.1453.116

    Q2701453110 - Google Chrome 27.0.1453.110

    Q270145394 - Google Chrome 27.0.1453.94

    Q260141067 - Google Chrome 26.0.1410.67

    Q260141064 - Google Chrome 26.0.1410.64

    Q260141043 - Google Chrome 26.0.1410.43

    Q2501364172 - Google Chrome 25.0.1364.172

    Q2501364160 - Google Chrome 25.0.1364.160

    Q2501364152 - Google Chrome 25.0.1364.152

    Q250136497 - Google Chrome 25.0.1364.97

    Q240131271 - Google Chrome 24.0.1312.71

    Q240131260 - Google Chrome 24.0.1312.60

    Q240131257 - Google Chrome 24.0.1312.57

    Q240131256 - Google Chrome 24.0.1312.56

    Q240131252 - Google Chrome 24.0.1312.52
    Q230127195 - Google Chrome 23.0.1271.97
    Q230127195 - Google Chrome 23.0.1271.95
    Q230127191 - Google Chrome 23.0.1271.91
    Q230127164 - Google Chrome 23.0.1271.64
    Q220122996 - Google Chrome 22.0.1229.96
    Q220122994 - Google Chrome 22.0.1229.94
    Q220122992 - Google Chrome 22.0.1229.92
    Q220122979 - Google Chrome 22.0.1229.79
    Q210118089 - Google Chrome 21.0.1180.89
    Q210118083 - Google Chrome 21.0.1180.83
    Q210118079 - Google Chrome 21.0.1180.79
    Q210118077 - Google Chrome 21.0.1180.77
    Q210118075 - Google Chrome 21.0.1180.75
    Q210118060 - Google Chrome 21.0.1180.60
    Q200113257 - Google Chrome 20.0.1132.57
    Q200113247 - Google Chrome 20.0.1132.47
    Q200113243 - Google Chrome 20.0.1132.43
    Q190108456 - Google Chrome 19.0.1084.56
    Q190108452 - Google Chrome 19.0.1084.52
    Q190108446 - Google Chrome 19.0.1084.46
    Q1801025168 - Google Chrome 18.0.1025.168
    Q1801025162 - Google Chrome 18.0.1025.162
    Q1801025151 - Google Chrome 18.0.1025.151
    Q1801025142 - Google Chrome 18.0.1025.142
    Q17096379 - Google Chrome 17.0.963.83
    Q17096379 - Google Chrome 17.0.963.79
    Q17096378 - Google Chrome 17.0.963.78
    Q17096356 - Google Chrome 17.0.963.56
    Q17096346 - Google Chrome 17.0.963.46

     

    Google Chrome Frame

    Q280150095 - Google Chrome Frame 28.0.1500.95

    Q280150072 - Google Chrome Frame 28.0.1500.72

    Q280150071 - Google Chrome Frame 28.0.1500.71

    Q2701453116 - Google Chrome Frame 27.0.1453.116

    Q2701453110 - Google Chrome Frame 27.0.1453.110

    Q270145394 - Google Chrome Frame 27.0.1453.94

    Q260141067 - Google Chrome Frame 26.0.1410.67

    Q260141064 - Google Chrome Frame 26.0.1410.64

    Q260141043 - Google Chrome Frame 26.0.1410.43

    Q2501364172 - Google Chrome Frame 25.0.1364.172

    Q2501364152 - Google Chrome Frame 25.0.1364.160

    Q2501364152 - Google Chrome Frame 25.0.1364.152

    Q250136497 - Google Chrome Frame 25.0.1364.97

    Q240131271 - Google Chrome Frame 24.0.1312.71

    Q240131257 - Google Chrome Frame 24.0.1312.57

    Q240131256 - Google Chrome Frame 24.0.1312.56

    Q240131252 - Google Chrome Frame 24.0.1312.52
    Q230127195 - Google Chrome Frame 23.0.1271.97
    Q230127195 - Google Chrome Frame 23.0.1271.95
    Q230127191 - Google Chrome Frame 23.0.1271.91
    Q230127164 - Google Chrome Frame 23.0.1271.64
    Q220122996 - Google Chrome Frame 22.0.1229.96
    Q220122994 - Google Chrome Frame 22.0.1229.94
    Q220122992 - Google Chrome Frame 22.0.1229.92
    Q220122979 - Google Chrome Frame 22.0.1229.79
    Q210118089 - Google Chrome Frame 21.0.1180.89
    Q210118083 - Google Chrome Frame 21.0.1180.83
    Q210118079 - Google Chrome Frame 21.0.1180.79
    Q210118075 - Google Chrome Frame 21.0.1180.75
    Q210118060 - Google Chrome Frame 21.0.1180.60
    Q200113257 - Google Chrome Frame 20.0.1132.57
    Q200113247 - Google Chrome Frame 20.0.1132.47
    Q200113243 - Google Chrome Frame 20.0.1132.43
    Q190108456 - Google Chrome Frame 19.0.1084.56
    Q190108452 - Google Chrome Frame 19.0.1084.52
    Q190108446 - Google Chrome Frame 19.0.1084.46
    Q1801025168 - Google Chrome Frame 18.0.1025.168

     

    Google Earth

    QGE7111888 - Google Earth 7.1.1.1888

    QGE7111871 - Google Earth 7.1.1.1871

    QGE7111580 - Google Earth 7.1.1.1580

    QGE7038542 - Google Earth 7.0.3.8542

    QGE7028415 - Google Earth 7.0.2.8415
    QGE7018244 - Google Earth 7.0.1.8244
    QGE6226613 - Google Earth 6.2.2.6613
    QGE6216014 - Google Earth 6.2.1.6014

     

    HP System Management Homepage 2
    HP2115 - HP System Management Homepage 2.1.15

     

    HP System Management Homepage 6
    HP6312 - HP System Management Homepage 6.3.1
    HP6312 - HP System Management Homepage 6.3.1 x64
    HP6302 - HP System Management Homepage 6.3.0
    HP6302 - HP System Management Homepage 6.3.0 x64
    HP6227 - HP System Management Homepage 6.2.2
    HP6238 - HP System Management Homepage 6.2.3

     

    HP System Management Homepage 7

    HP7213 - HP System Management Homepage 7.2.1.3

    HP7213 - HP System Management Homepage 7.2.1.3 x64

    HP72014 - HP System Management Homepage 7.2.0.14
    HP72014 - HP System Management Homepage 7.2.0.14 x64

    HP7123 - HP System Management Homepage 7.1.2.3
    HP7123 - HP System Management Homepage 7.1.2.3 x64
    HP7111 - HP System Management Homepage 7.1.1.1 x64
    HP7111 - HP System Management Homepage 7.1.1.1
    HP70024 - HP System Management Homepage 7.0.0 x64
    HP70024 - HP System Management Homepage 7.0.0

     

    ImgBurn

    QIB2580 - ImgBurn 2.5.8.0

    QIB2570 - ImgBurn 2.5.7.0
    QIB2560 - ImgBurn 2.5.6.0
    QIB2550 - ImgBurn 2.5.5.0

     

    LibreOffice

    QLIBO410 - LibreOffice 4.1.0

    QLIBO404 - LibreOffice 4.0.4

    QLIBO403 - LibreOffice 4.0.3

    QLIBO402 - LibreOffice 4.0.2

    QLIBO401 - LibreOffice 4.0.1

    QLIBO400 - LibreOffice 4.0.0

    QLIBO367 - LibreOffice 3.6.7

    QLIBO366 - LibreOffice 3.6.6

    QLIBO365 - LibreOffice 3.6.5

    QLIBO364 - LibreOffice 3.6.4
    QLIBO363 - LibreOffice 3.6.3
    QLIBO362 - LibreOffice 3.6.2
    QLIBO361 - LibreOffice 3.6.1
    QLIBO360 - LibreOffice 3.6.0
    QLIBO357 - LibreOffice 3.5.7
    QLIBO355 - LibreOffice 3.5.5
    QLIBO354 - LibreOffice 3.5.4
    QLIBO353 - LibreOffice 3.5.3
    QLIBO352 - LibreOffice 3.5.2
    QLIBO351 - LibreOffice 3.5.1
    QLIBO350 - LibreOffice 3.5.0
    QLIBO345 - LibreOffice 3.4.5
    QLIBO344 - LibreOffice 3.4.4

     

    MS_Legacy Access 2000
    Q955441 - MS08-041
    Q826292 - MS03-038

     

    MS_Legacy Excel 2000
    Q923090 - MS06-059
    Q969683 - MS09-021
    Q946979 - MS08-014
    Q918424 - MS06-037
    Q830349 - MS03-050
    Q955461 - MS08-057
    Q940596 - MS07-044
    Q959964 - MS09-009
    Q934447 - MS07-023
    Q925524 - MS07-002
    Q958435 - MS08-074
    Q951582 - MS08-043
    Q873372 - MS04-033
    Q936511 - MS07-036
    Q905757 - MS06-012

     

    MS_Legacy ISA Server 2000
    Q331065 - MS03-009
    Q323889 - MS02-027
    Q888258 - MS04-039
    Q948257 - MS08-017
    Q816458 - MS04-001
    Q331066 - MS03-012
    Q899753 - MS05-034
    Q816456 - MS03-028

     

    MS_Legacy Office 2000
    Q822035 - MS03-037
    Q923274 - MS06-062
    Q921595 - MS08-044
    Q920822 - MS06-047
    Q934526 - MS07-025
    Q929062 - MS07-015
    Q914797 - MS06-039
    Q931660 - MS08-017
    Q920906 - MS07-013
    Q944425 - MS08-013
    Q947361 - MS08-016
    Q917152 - MS06-038

     

    MS_Legacy Outlook 2000
    Q921593 - MS07-003
    Q905646 - MS06-012
    Q946986 - MS08-015
    Q892842 - MS06-003

     

    MS_Legacy PowerPoint 2000
    Q957790 - MS09-017
    Q916520 - MS06-028
    Q905555 - MS06-012
    Q923093 - MS06-058
    Q921568 - MS06-048
    Q949007 - MS08-051
    Q889167 - MS06-010

     

    MS_Legacy Publisher 2000
    Q946255 - MS08-012
    Q894540 - MS06-054
    Q950682 - MS08-027

     

    MS_Legacy Visual Studio .NET
    Q924642 - MS07-012
    Q958392 - MS08-070
    Q937057 - MS07-052
    Q933367 - MS08-017
    Q924641 - MS07-012
    Q947736 - MS08-052
    Q830348 - MS04-028

     

    MS_Legacy Microsoft VisualFoxPro 8.0
    Q971104 - MS09-062
    Q958369 - MS08-070
    Q955368 - MS08-052

     

    MS_Legacy Visual Studio .NET 2003
    Q933369 - MS08-017
    Q969172 - MS09-043
    Q947737 - MS08-052
    Q937059 - MS07-052
    Q927696 - MS07-012
    Q958393 - MS08-070
    Q937058 - MS07-052
    Q924643 - MS07-012
    Q830348 - MS04-028
    Q971089 - MS09-035
    Q971022 - MS09-062

     

    Mozilla Firefox 2
    QFF2200 - Mozilla Firefox 2.0.0.20

     

    Mozilla Firefox 3
    QFF3628 - Mozilla Firefox 3.6.28
    QFF3627 - Mozilla Firefox 3.6.27
    QFF3626 - Mozilla Firefox 3.6.26
    QFF3625 - Mozilla Firefox 3.6.25
    QFF3624 - Mozilla Firefox 3.6.24
    QFF3623 - Mozilla Firefox 3.6.23
    QFF3622 - Mozilla Firefox 3.6.22
    QFF3621 - Mozilla Firefox 3.6.21
    QFF3620 - Mozilla Firefox 3.6.20
    QFF3619 - Mozilla Firefox 3.6.19
    QFF3618 - Mozilla Firefox 3.6.18
    QFF3617 - Mozilla Firefox 3.6.17
    QFF3616 - Mozilla Firefox 3.6.16
    QFF3615 - Mozilla Firefox 3.6.15
    QFF3614 - Mozilla Firefox 3.6.14
    QFF3613 - Mozilla Firefox 3.6.13
    QFF3612 - Mozilla Firefox 3.6.12
    QFF3611 - Mozilla Firefox 3.6.11
    QFF3610 - Mozilla Firefox 3.6.10
    QFF3690 - Mozilla Firefox 3.6.9
    QFF3680 - Mozilla Firefox 3.6.8
    QFF3670 - Mozilla Firefox 3.6.7
    QFF3641 - Mozilla Firefox 3.6.6
    QFF3641 - Mozilla Firefox 3.6.4
    QFF3631 - Mozilla Firefox 3.6.3
    QFF3620 - Mozilla Firefox 3.6.2
    QFF3600 - Mozilla Firefox 3.6
    QFF3519 - Mozilla Firefox 3.5.19
    QFF3518 - Mozilla Firefox 3.5.18
    QFF3517 - Mozilla Firefox 3.5.17
    QFF3516 - Mozilla Firefox 3.5.16
    QFF3515 - Mozilla Firefox 3.5.15
    QFF3514 - Mozilla Firefox 3.5.14
    QFF3556 - Mozilla Firefox 3.5.13
    QFF3556 - Mozilla Firefox 3.5.12
    QFF3512 - Mozilla Firefox 3.5.11
    QFF3555 - Mozilla Firefox 3.5.10
    QFF3560 - Mozilla Firefox 3.5.9
    QFF3580 - Mozilla Firefox 3.5.8
    QFF3570 - Mozilla Firefox 3.5.7
    QFF3560 - Mozilla Firefox 3.5.6
    QFF3550 - Mozilla Firefox 3.5.5
    QFF3540 - Mozilla Firefox 3.5.4
    QFF3530 - Mozilla Firefox 3.5.3
    QFF3520 - Mozilla Firefox 3.5.2
    QFF3510 - Mozilla Firefox 3.5.1
    QFF3500 - Mozilla Firefox 3.5
    QFF3019 - Mozilla Firefox 3.0.19
    QFF3181 - Mozilla Firefox 3.0.18
    QFF3171 - Mozilla Firefox 3.0.17
    QFF3161 - Mozilla Firefox 3.0.16
    QFF3150 - Mozilla Firefox 3.0.15
    QFF3140 - Mozilla Firefox 3.0.14
    QFF3130 - Mozilla Firefox 3.0.13
    QFF3120 - Mozilla Firefox 3.0.12
    QFF3110 - Mozilla Firefox 3.0.11
    QFF3100 - Mozilla Firefox 3.0.10

     

    Mozilla Firefox 4
    QFF4001 - Mozilla Firefox 4.0.1

     

    Mozilla Firefox 5
    QFF5010 - Mozilla Firefox 5.0.1
    QFF5000 - Mozilla Firefox 5.0

     

    Mozilla Firefox 6
    QFF6020 - Mozilla Firefox 6.0.2
    QFF6010 - Mozilla Firefox 6.0.1
    QFF6000 - Mozilla Firefox 6.0

     

    Mozilla Firefox 7
    QFF7010 - Mozilla Firefox 7.0.1
    QFF7000 - Mozilla Firefox 7.0

     

    Mozilla Firefox 8
    QFF8010 - Mozilla Firefox 8.0.1
    QFF8000 - Mozilla Firefox 8.0

     

    Mozilla Firefox 9
    QFF9010 - Mozilla Firefox 9.0.1

     

    Mozilla Firefox 10
    QFF1002 - Mozilla Firefox 10.0.2
    QFF1000 - Mozilla Firefox 10.0

     

    Mozilla Firefox 10 ESR
    QFFE1004 - Mozilla Firefox 10.0.4 ESR

     

    Mozilla Firefox 11
    QFF1100 - Mozilla Firefox 11.0

     

    Mozilla Firefox 12
    QFF1200 - Mozilla Firefox 12.0

     

    Mozilla Firefox

    QFF2300 - Mozilla Firefox 23.0 - NEW

    QFF2200 - Mozilla Firefox 22.0

    QFF2100 - Mozilla Firefox 21.0

    QFF2001 - Mozilla Firefox 20.0.1

    QFF2000 - Mozilla Firefox 20.0

    QFF1902 - Mozilla Firefox 19.0.2

    QFF1901 - Mozilla Firefox 19.0.1

    QFF1900 - Mozilla Firefox 19

    QFF1802 - Mozilla Firefox 18.0.2

    QFF1801 - Mozilla Firefox 18.0.1

    QFF1800 - Mozilla Firefox 18

    QFFE1708 - Mozilla Firefox 17.0.8 ESR - NEW

    QFFE1707 - Mozilla Firefox 17.0.7 ESR

    QFFE1706 - Mozilla Firefox 17.0.6 ESR

    QFFE1705 - Mozilla Firefox 17.0.5 ESR

    QFFE1704 - Mozilla Firefox 17.0.4 ESR

    QFFE1703 - Mozilla Firefox 17.0.3 ESR
    QFFE1702 - Mozilla Firefox 17.0.2 ESR

    QFFE10012 - Mozilla Firefox 10.0.12 ESR
    QFF1701 - Mozilla Firefox 17.0.1
    QFF1700 - Mozilla Firefox 17.0
    QFFE10011 - Mozilla Firefox 10.0.11 ESR
    QFF1602 - Mozilla Firefox 16.0.2
    QFFE10010 - Mozilla Firefox 10.0.10 ESR
    QFFE1009 - Mozilla Firefox 10.0.9 ESR
    QFF1601 - Mozilla Firefox 16.0.1
    QFFE1008 - Mozilla Firefox 10.0.8 ESR
    QFF1600 - Mozilla Firefox 16.0
    QFF1501 - Mozilla Firefox 15.0.1
    QFF1500 - Mozilla Firefox 15.0
    QFFE1007 - Mozilla Firefox 10.0.7 ESR
    QFF1401 - Mozilla Firefox 14.0.1
    QFFE1006 - Mozilla Firefox 10.0.6 ESR
    QFF1301 - Mozilla Firefox 13.0.1
    QFF1300 - Mozilla Firefox 13.0
    QFFE1005 - Mozilla Firefox 10.0.5 ESR

     

    Mozilla SeaMonkey

    QSM122200 - Mozilla SeaMonkey 2.20 - NEW

    QSM122190 - Mozilla SeaMonkey 2.19

    QSM122171 - Mozilla SeaMonkey 2.17.1

    QSM122170 - Mozilla SeaMonkey 2.17

    QSM122161 - Mozilla SeaMonkey 2.16.1

    QSM122160 - Mozilla SeaMonkey 2.16

    QSM122152 - Mozilla SeaMonkey 2.15.2

    QSM122151 - Mozilla SeaMonkey 2.15.1

    QSM122150 - Mozilla SeaMonkey 2.15

    QSM122141 - Mozilla SeaMonkey 2.14.1
    QSM122140 - Mozilla SeaMonkey 2.14
    QSM122132 - Mozilla SeaMonkey 2.13.2
    QSM122131 - Mozilla SeaMonkey 2.13.1
    QSM122130 - Mozilla SeaMonkey 2.13
    QSM122121 - Mozilla SeaMonkey 2.12.1
    QSM122120 - Mozilla SeaMonkey 2.12
    QSM122110 - Mozilla SeaMonkey 2.11
    QSM122101 - Mozilla SeaMonkey 2.10.1
    QSM122100 - Mozilla SeaMonkey 2.10
    QSM2910 - Mozilla SeaMonkey 2.9.1
    QSM2900 - Mozilla SeaMonkey 2.9
    QSM2800 - Mozilla SeaMonkey 2.8
    QSM2720 - Mozilla SeaMonkey 2.7.2
    QSM2700 - Mozilla SeaMonkey 2.7
    QSM2610 - Mozilla SeaMonkey 2.6.1
    QSM2600 - Mozilla SeaMonkey 2.6
    QSM2500 - Mozilla SeaMonkey 2.5
    QSM2410 - Mozilla SeaMonkey 2.4.1
    QSM2400 - Mozilla SeaMonkey 2.4
    QSM2330 - Mozilla SeaMonkey 2.3.3
    QSM2320 - Mozilla SeaMonkey 2.3.2
    QSM2310 - Mozilla SeaMonkey 2.3.1
    QSM2300 - Mozilla SeaMonkey 2.3
    QSM2040 - Mozilla SeaMonkey 2.0.4
    QSM2050 - Mozilla SeaMonkey 2.0.5
    QSM2060 - Mozilla SeaMonkey 2.0.6
    QSM2070 - Mozilla SeaMonkey 2.0.7
    QSM2080 - Mozilla SeaMonkey 2.0.8
    QSM2090 - Mozilla SeaMonkey 2.0.9
    QSM2010 - Mozilla SeaMonkey 2.0.10
    QSM2011 - Mozilla SeaMonkey 2.0.11
    QSM2012 - Mozilla SeaMonkey 2.0.12
    QSM2013 - Mozilla SeaMonkey 2.0.13
    QSM2014 - Mozilla SeaMonkey 2.0.14
    QSM2100 - Mozilla SeaMonkey 2.1
    QSM2200 - Mozilla SeaMonkey 2.2

     

    Mozilla Thunderbird 2
    QTB2023 - Mozilla Thunderbird 2.0.0.23
    QTB2022 - Mozilla Thunderbird 2.0.0.22
    QTB2021 - Mozilla Thunderbird 2.0.0.21

     

    Mozilla Thunderbird 3
    QTB3120 - Mozilla Thunderbird 3.1.20
    QTB3119 - Mozilla Thunderbird 3.1.19
    QTB3118 - Mozilla Thunderbird 3.1.18
    QTB3117 - Mozilla Thunderbird 3.1.17
    QTB3116 - Mozilla Thunderbird 3.1.16
    QTB3115 - Mozilla Thunderbird 3.1.15
    QTB3114 - Mozilla Thunderbird 3.1.14
    QTB3113 - Mozilla Thunderbird 3.1.13
    QTB3112 - Mozilla Thunderbird 3.1.12
    QTB3111 - Mozilla Thunderbird 3.1.11
    QTB3110A - Mozilla Thunderbird 3.1.10
    QTB3190 - Mozilla Thunderbird 3.1.9
    QTB3180 - Mozilla Thunderbird 3.1.8
    QTB3170 - Mozilla Thunderbird 3.1.7
    QTB3160 - Mozilla Thunderbird 3.1.6
    QTB3150 - Mozilla Thunderbird 3.1.5
    QTB3140 - Mozilla Thunderbird 3.1.4
    QTB3130 - Mozilla Thunderbird 3.1.3
    QTB3120 - Mozilla Thunderbird 3.1.2
    QTB3110 - Mozilla Thunderbird 3.1.1
    QTB3100 - Mozilla Thunderbird 3.1.0
    QTB3011 - Mozilla Thunderbird 3.0.11
    QTB3010 - Mozilla Thunderbird 3.0.10
    QTB3009 - Mozilla Thunderbird 3.0.9
    QTB3008 - Mozilla Thunderbird 3.0.8
    QTB3007 - Mozilla Thunderbird 3.0.7
    QTB3006 - Mozilla Thunderbird 3.0.6
    QTB3005 - Mozilla Thunderbird 3.0.5
    QTB3004 - Mozilla Thunderbird 3.0.4
    QTB3003 - Mozilla Thunderbird 3.0.3
    QTB3002 - Mozilla Thunderbird 3.0.2
    QTB3001 - Mozilla Thunderbird 3.0.1
    QTB3000 - Mozilla Thunderbird 3.0

     

    Mozilla Thunderbird 5
    QTB5000 - Mozilla Thunderbird 5.0

     

    Mozilla Thunderbird 6
    QTB6020 - Mozilla Thunderbird 6.0.2
    QTB6010 - Mozilla Thunderbird 6.0.1
    QTB6000 - Mozilla Thunderbird 6.0

     

    Mozilla Thunderbird 7
    QTB7010 - Mozilla Thunderbird 7.0.1
    QTB7000 - Mozilla Thunderbird 7.0

     

    Mozilla Thunderbird 8
    QTB8000 - Mozilla Thunderbird 8.0

     

    Mozilla Thunderbird 9
    QTB9010 - Mozilla Thunderbird 9.0.1
    QTB9000 - Mozilla Thunderbird 9.0

     

    Mozilla Thunderbird 10
    QTB1002 - Mozilla Thunderbird 10.0.2
    QTB1000 - Mozilla Thunderbird 10.0

     

    Mozilla Thunderbird 10 ESR
    QTBE1004 - Mozilla Thunderbird 10.0.4 ESR

     

    Mozilla Thunderbird 11
    QTB1101 - Mozilla Thunderbird 11.0.1
    QTB1100 - Mozilla Thunderbird 11.0

     

    Mozilla Thunderbird 12
    QTB1201 - Mozilla Thunderbird 12.0.1
    QTB1200 - Mozilla Thunderbird 12.0

     

    Mozilla Thunderbird
    QTBE10012 - Mozilla Thunderbird 10.0.12 ESR
    QTBE1701 - Mozilla Thunderbird 17.0.1 ESR
    QTB1700 - Mozilla Thunderbird 17.0
    QTBE10011 - Mozilla Thunderbird 10.0.11 ESR
    QTB1602 - Mozilla Thunderbird 16.0.2
    QTBE10010 - Mozilla Thunderbird 10.0.10 ESR
    QTBE1009 - Mozilla Thunderbird 10.0.9 ESR
    QTB1601 - Mozilla Thunderbird 16.0.1
    QTBE1008 - Mozilla Thunderbird 10.0.8 ESR
    QTB1600 - Mozilla Thunderbird 16.0
    QTB1501 - Mozilla Thunderbird 15.0.1
    QTB1500 - Mozilla Thunderbird 15.0
    QTBE1007 - Mozilla Thunderbird 10.0.7 ESR
    QTB1400 - Mozilla Thunderbird 14.0
    QTBE1006 - Mozilla Thunderbird 10.0.6 ESR
    QTB1301 - Mozilla Thunderbird 13.0.1
    QTB1300 - Mozilla Thunderbird 13.0
    QTBE1005 - Mozilla Thunderbird 10.0.5 ESR

     

    MozyHome

    QMOZYH2220313 - MozyHome 2.22.0.313 - NEW

    QMOZYH2203278 - MozyHome 2.20.3.278

    QMOZYH2202276 - MozyHome 2.20.2.276

    QMOZYH2201269 - MozyHome 2.20.1.269

    QMOZYH2184250 - MozyHome 2.18.4.250

    QMOZYH2183247 - MozyHome 2.18.3.247

    QMOZYH2182244 - MozyHome 2.18.2.244

    QMOZYH2181235 - MozyHome 2.18.1.235
    QMOZYH2180227 - MozyHome 2.18.0.227
    QMOZYH2160215 - MozyHome 2.16.0.215
    QMOZYH2142199 - MozyHome 2.14.2.199
    QMOZYH2141193 - MozyHome 2.14.1.193
    QMOZYH2140183 - MozyHome 2.14.0.183
    QMOZYH2121160 - MozyHome 2.12.1.160
    QMOZYH2120144 - MozyHome 2.12.0.144
    QMOZYH210796 - MozyHome 2.10.7.96
    QMOZYH21030 - MozyHome 2.10.3.0

     

    MozyPro

    QMOZYP2220313 - MozyPro 2.22.0.313 - NEW

    QMOZYP2203278 - MozyPro 2.20.3.278

    QMOZYP2202276 - MozyPro 2.20.2.276

    QMOZYP2201269 - MozyPro 2.20.1.269

    QMOZYP2184250 - MozyPro 2.18.4.250

    QMOZYP2183247 - MozyPro 2.18.3.247

    QMOZYP2182244 - MozyPro 2.18.2.244

    QMOZYP2181235 - MozyPro 2.18.1.235
    QMOZYP2180227 - MozyPro 2.18.0.227
    QMOZYP2160215 - MozyPro 2.16.0.215
    QMOZYP2142199 - MozyPro 2.14.2.199
    QMOZYP2141193 - MozyPro 2.14.1.193
    QMOZYP2140183 - MozyPro 2.14.0.183
    QMOZYP2121160 - MozyPro 2.12.1.160
    QMOZYP2120144 - MozyPro 2.12.0.144
    QMOZYP210796 - MozyPro 2.10.7.96
    QMOZYP21030 - MozyPro 2.10.3.0

     

    Notepad++

    QNPPP643 - Notepad++ 6.4.3

    QNPPP642 - Notepad++ 6.4.2

    QNPPP641 - Notepad++ 6.4.1

    QNPPP633 - Notepad++ 6.3.3

    QNPPP632 - Notepad++ 6.3.2

    QNPPP631 - Notepad++ 6.3.1
    QNPPP630 - Notepad++ 6.3

    QNPPP623 - Notepad++ 6.2.3
    QNPPP622 - Notepad++ 6.2.2
    QNPPP620 - Notepad++ 6.2
    QNPPP618 - Notepad++ 6.1.8
    QNPPP617 - Notepad++ 6.1.7
    QNPPP615 - Notepad++ 6.1.5
    QNPPP614 - Notepad++ 6.1.4
    QNPPP613 - Notepad++ 6.1.3
    QNPPP612 - Notepad++ 6.1.2
    QNPPP610 - Notepad++ 6.1
    QNPPP600 - Notepad++ 6.0
    QNPPP598 - Notepad++ 5.9.8
    QNPPP5962 - Notepad++ 5.9.6.2

     

    OpenOffice

    QOR400 - OpenOffice 4.0.0

    QOR341 - OpenOffice 3.4.1
    QOR340 - OpenOffice 3.4.0
    QOR330 - OpenOffice.org 3.3.0

     

    Opera

    QOP1216 - Opera 12.16

    QOP1216 - Opera 12.16 x64

    QOP1215 - Opera 12.15
    QOP1215 - Opera 12.15 x64

    QOP1214 - Opera 12.14
    QOP1214 - Opera 12.14 x64

    QOP1213 - Opera 12.13
    QOP1213 - Opera 12.13 x64
    QOP1212 - Opera 12.12
    QOP1212 - Opera 12.12 x64
    QOP1211 - Opera 12.11
    QOP1211 - Opera 12.11 x64
    QOP1210 - Opera 12.10
    QOP1210 - Opera 12.10 x64
    QOP1202 - Opera 12.02
    QOP1202 - Opera 12.02 x64
    QOP1201 - Opera 12.01
    QOP1201 - Opera 12.01 x64
    QOP1200 - Opera 12.00
    QOP1200 - Opera 12.00 x64
    QOP1164 - Opera 11.64
    QOP1162 - Opera 11.62
    QOP1161 - Opera 11.61
    QOP1160 - Opera 11.60
    QOP1152 - Opera 11.52
    QOP1151 - Opera 11.51
    QOP1150 - Opera 11.50
    QOP1111 - Opera 11.11
    QOP1110 - Opera 11.10
    QOP1101 - Opera 11.01
    QOP1100 - Opera 11.00
    QOP1063 - Opera 10.63
    QOP1062 - Opera 10.62
    QOP1061 - Opera 10.61
    QOP1060 - Opera 10.60
    QOP1054 - Opera 10.54
    QOP1053 - Opera 10.53
    QOP1052 - Opera 10.52

     

    Pidgin

    QPID217 - Pidgin 2.10.7

    QPID216 - Pidgin 2.10.6
    QPID215 - Pidgin 2.10.5
    QPID214 - Pidgin 2.10.4
    QPID213 - Pidgin 2.10.3
    QPID212 - Pidgin 2.10.2
    QPID211 - Pidgin 2.10.1
    QPID210 - Pidgin 2.10.0

     

    RealPlayer

    QRP1602 - RealPlayer 16.0.2.32

    QRP1601 - RealPlayer 16.0.1.18

    QRP1600 - RealPlayer 16.0.0.282
    QRP1506 - RealPlayer 15.0.6.14
    QRP1505 - RealPlayer 15.0.5.109
    QRP1504 - RealPlayer 15.0.4.53
    QRP1503 - RealPlayer 15.0.3.37
    QRP1502 - RealPlayer 15.0.2.72
    QRP1501 - RealPlayer 15.0.1.13
    QRP1500 - RealPlayer 15.0.0.198
    QRP1209 - RealPlayer 12.0.1.669
    QRP1208 - RealPlayer 12.0.1.666
    QRP1207 - RealPlayer 12.0.1.660
    QRP1206 - RealPlayer 12.0.1.652
    QRP1205 - RealPlayer 12.0.1.647
    QRP1204 - RealPlayer 12.0.1.633
    QRP1203 - RealPlayer 12.0.1.609
    QRP1202 - RealPlayer 12.0.0.879
    QRP1201 - RealPlayer 12.0.0.658
    QRP1200 - RealPlayer 12.0.0.343

     

    RealVNC

    QVNC505 - RealVNC 5.0.5

    QVNC504 - RealVNC 5.0.4

    QVNC503 - RealVNC 5.0.3
    QVNC502 - RealVNC 5.0.2
    QVNC501 - RealVNC 5.0.1
    RVNC001 - RealVNC 4.1.3

     

    Skype

    QSKY670102 - Skype 6.7.0.102

    QSKY660106 - Skype 6.6.0.106

    QSKY650158 - Skype 6.5.0.158

    QSKY630107 - Skype 6.3.0.107

    QSKY630105 - Skype 6.3.0.105

    QSKY620106 - Skype 6.2.0.106

    QSKY61129 - Skype 6.1.129

    QSKY60126 - Skype 6.0.126
    QSKY60120 - Skype 6.0.120
    QSKY5100116 - Skype 5.10.0.116
    QSKY5100115 - Skype 5.10.0.115
    QSKY510114 - Skype 5.10.114
    QSKY59123 - Skype 5.9.123
    QSKY59115 - Skype 5.9.115
    QSKY59114 - Skype 5.9.114
    QSKY58158 - Skype 5.8.158
    QSKY58156 - Skype 5.8.156
    QSKY58154 - Skype 5.8.154
    QSKY55124 - Skype 5.5.124
    QSKY55117 - Skype 5.5.117
    QSKY55115 - Skype 5.5.115
    QSKY55114 - Skype 5.5.114
    QSKY55113 - Skype 5.5.113
    QSKY55112 - Skype 5.5.112
    QSKY53120 - Skype 5.3.120
    QSKY53116 - Skype 5.3.116
    QSKY53111 - Skype 5.3.111
    QSKY53108 - Skype 5.3.108
    QSKY51112 - Skype 5.1.112
    QSKY51104 - Skype 5.1.104
    QSKY50156 - Skype 5.0.156
    QSKY50152 - Skype 5.0.152
    QSKY42187 - Skype 4.2.187
    QSKY42163 - Skype 4.2.169
    QSKY42163 - Skype 4.2.163
    QSKY42158 - Skype 4.2.158
    QSKY42155 - Skype 4.2.155
    QSKY42152 - Skype 4.2.152
    QSKY41179 - Skype 4.1.179
    QSKY41166 - Skype 4.1.166
    QSKY41141 - Skype 4.1.141
    QSKY41136 - Skype 4.1.136
    QSKY40227 - Skype 4.0.227
    QSKY40226 - Skype 4.0.226
    QSKY40224 - Skype 4.0.224
    QSKY40216 - Skype 4.0.216
    QSKY40215 - Skype 4.0.215
    QSKY40206 - Skype 4.0.206

     

    Sun Microsystems Java Runtime Environment 1.4
    QJAVA14 - Sun Java 1.4

     

    Sun Microsystems Java Runtime Environment 5.0
    QJAVA50r22 - Sun Java 5.0 r22 x64 – Currently Unsupported
    QJAVA50r22 - Sun Java 5.0 r22
    QJAVA50r20 - Sun Java 5.0 r20 x64 – Currently Unsupported
    QJAVA50r20 - Sun Java 5.0 r20
    QJAVA50r19 - Sun Java 5.0 r19 x64 – Currently Unsupported
    QJAVA50r19 - Sun Java 5.0 r19
    QJAVA50r18 - Sun Java 5.0 r18 x64 – Currently Unsupported
    QJAVA50r18 - Sun Java 5.0 r18

     

    Sun Microsystems Java Runtime Environment 6.0

    QJAVA60r45 - Sun Java 6.0 r45
    QJAVA60r45 - Sun Java 6.0 r45 x64

    QJAVA60r43 - Sun Java 6.0 r43
    QJAVA60r43 - Sun Java 6.0 r43 x64

    QJAVA60r41 - Sun Java 6.0 r41
    QJAVA60r41 - Sun Java 6.0 r41 x64

    QJAVA60r39 - Sun Java 6.0 r39
    QJAVA60r39 - Sun Java 6.0 r39 x64

    QJAVA60r38 - Sun Java 6.0 r38
    QJAVA60r38 - Sun Java 6.0 r38 x64
    QJAVA60r37 - Sun Java 6.0 r37
    QJAVA60r37 - Sun Java 6.0 r37 x64
    QJAVA60r35 - Sun Java 6.0 r35
    QJAVA60r35 - Sun Java 6.0 r35 x64
    QJAVA60r34 - Sun Java 6.0 r34
    QJAVA60r34 - Sun Java 6.0 r34 x64
    QJAVA60r33 - Sun Java 6.0 r33
    QJAVA60r33 - Sun Java 6.0 r33 x64
    QJAVA60r32 - Sun Java 6.0 r32
    QJAVA60r32 - Sun Java 6.0 r32 x64
    QJAVA60r31 - Sun Java 6.0 r31
    QJAVA60r31 - Sun Java 6.0 r31 x64
    QJAVA60r30 - Sun Java 6.0 r30
    QJAVA60r30 - Sun Java 6.0 r30 x64
    QJAVA60r29 - Sun Java 6.0 r29
    QJAVA60r29 - Sun Java 6.0 r29 x64
    QJAVA60r27 - Sun Java 6.0 r27
    QJAVA60r27 - Sun Java 6.0 r27 x64
    QJAVA60r26 - Sun Java 6.0 r26
    QJAVA60r26 - Sun Java 6.0 r26 x64
    QJAVA60r25 - Sun Java 6.0 r25
    QJAVA60r25 - Sun Java 6.0 r25 x64
    QJAVA60r24 - Sun Java 6.0 r24
    QJAVA60r24 - Sun Java 6.0 r24 x64
    QJAVA60r22 - Sun Java 6.0 r22 x64
    QJAVA60r22 - Sun Java 6.0 r22
    QJAVA60r21 - Sun Java 6.0 r21 x64
    QJAVA60r21 - Sun Java 6.0 r21
    QJAVA60r20 - Sun Java 6.0 r20 x64
    QJAVA60r20 - Sun Java 6.0 r20
    QJAVA60r19 - Sun Java 6.0r19 x64
    QJAVA60r19 - Sun Java 6.0r19
    QJAVA60r18 - Sun Java 6.0 r18 x64
    QJAVA60r18 - Sun Java 6.0 r18
    QJAVA60r17 - Sun Java 6.0 r17 x64
    QJAVA60r17 - Sun Java 6.0 r17
    QJAVA60r16 - Sun Java 6.0 r16 x64
    QJAVA60r16 - Sun Java 6.0 r16
    QJAVA60r15 - Sun Java 6.0 r15 x64
    QJAVA60r15 - Sun Java 6.0 r15
    QJAVA60r14 - Sun Java 6.0 r14 x64
    QJAVA60r14 - Sun Java 6.0 r14
    QJAVA60r13 - Sun Java 6.0 r13 x64
    QJAVA60r13 - Sun Java 6.0 r13

     

    JRE 7

    QJAVA7u25 - JRE 7u25

    QJAVA7u25 - JRE 7u25 x64

    QJAVA7u21 - JRE 7u21
    QJAVA7u21 - JRE 7u21 x64

    QJAVA7u17 - JRE 7u17
    QJAVA7u17 - JRE 7u17 x64

    QJAVA7u15 - JRE 7u15

    QJAVA7u15 - JRE 7u15 x64

    QJAVA7u13 - JRE 7u13

    QJAVA7u13 - JRE 7u13 x64

    QJAVA7u11 - JRE 7u11

    QJAVA7u11 - JRE 7u11 x64

    QJAVA7u10 - JRE 7u10
    QJAVA7u10 - JRE 7u10 x64
    QJAVA7u9 - JRE 7u9
    QJAVA7u9 - JRE 7u9 x64
    QJAVA7u7 - JRE 7u7
    QJAVA7u7 - JRE 7u7 x64
    QJAVA7u6 - JRE 7u6
    QJAVA7u6 - JRE 7u6 x64
    QJAVA7u5 - JRE 7u5
    QJAVA7u5 - JRE 7u5 x64
    QJAVA7u4 - JRE 7u4
    QJAVA7u4 - JRE 7u4 x64
    QJAVA7u3 - JRE 7u3
    QJAVA7u3 - JRE 7u3 x64

     

    UltraVNC
    QUVNC10962 - UltraVNC 1.0.9.6.2
    QUVNC10962 - UltraVNC 1.0.9.6.2 x64
    QUVNC10961 - UltraVNC 1.0.9.6.1
    QUVNC10961 - UltraVNC 1.0.9.6.1 x64

     

    VLC Media Player

    QVLC208 - VLC Media Player 2.0.8

    QVLC207 - VLC Media Player 2.0.7

    QVLC206 - VLC Media Player 2.0.6

    QVLC205 - VLC Media Player 2.0.5
    QVLC204 - VLC Media Player 2.0.4
    QVLC203 - VLC Media Player 2.0.3
    QVLC202 - VLC Media Player 2.0.2
    QVLC201 - VLC Media Player 2.0.1

     

    WinZip

    QWZ17510480 - WinZip 17.5.10480

    QWZ17510480 - WinZip 17.5.10480 x64

    QWZ17010381 - WinZip 17.0.10381

    QWZ17010381 - WinZip 17.0.10381 x64

     

    WinZip 16
    QWZ16510096 - WinZip 16.5.10096
    QWZ16510096 - WinZip 16.5.10096 x64
    QWZ1609715 - WinZip 16.0.9715
    QWZ1609715 - WinZip 16.0.9715 x64
    QWZ1609691 - WinZip 16.0.9691
    QWZ1609691 - WinZip 16.0.9691 x64
    QWZ1609686 - WinZip 16.0.9686
    QWZ1609686 - WinZip 16.0.9686 x64
    QWZ1609715 - WinZip 16.5.10095 x64
    QWZ1609715 - WinZip 16.5.10095

     

    WinZip 15
    QWZ1559579 - WinZip 15.5.9579

     

    Wireshark

    QWSK1101 - Wireshark 1.10.1

    QWSK1101 - Wireshark 1.10.1 x64

    QWSK1100 - Wireshark 1.10.0

    QWSK1100 - Wireshark 1.10.0 x64

    QWSK189 - Wireshark 1.8.9

    QWSK189 - Wireshark 1.8.9 x64

    QWSK188 - Wireshark 1.8.8

    QWSK188 - Wireshark 1.8.8 x64

    QWSK187 - Wireshark 1.8.7

    QWSK187 - Wireshark 1.8.7 x64

    QWSK186 - Wireshark 1.8.6
    QWSK186 - Wireshark 1.8.6 x64

    QWSK185 - Wireshark 1.8.5
    QWSK185 - Wireshark 1.8.5 x64

    QWSK184 - Wireshark 1.8.4
    QWSK184 - Wireshark 1.8.4 x64
    QWSK183 - Wireshark 1.8.3
    QWSK183 - Wireshark 1.8.3 x64
    QWSK182 - Wireshark 1.8.2
    QWSK182 - Wireshark 1.8.2 x64
    QWSK181 - Wireshark 1.8.1
    QWSK181 - Wireshark 1.8.1 x64
    QWSK18 - Wireshark 1.8
    QWSK18 - Wireshark 1.8 x64
    QWSK168 - Wireshark 1.6.8 x64
    QWSK168 - Wireshark 1.6.8
    QWSK167 - Wireshark 1.6.7 x64
    QWSK167 - Wireshark 1.6.7
    QWSK166 - Wireshark 1.6.6
    QWSK166 - Wireshark 1.6.6 x64
    QWSK165 - Wireshark 1.6.5
    QWSK165 - Wireshark 1.6.5 x64
    QWSK164 - Wireshark 1.6.4
    QWSK164 - Wireshark 1.6.4 x64
    QWSK163 - Wireshark 1.6.3
    QWSK163 - Wireshark 1.6.3
    QWSK162 - Wireshark 1.6.2
    QWSK162 - Wireshark 1.6.2 x64
    QWSK161 - Wireshark 1.6.1
    QWSK161 - Wireshark 1.6.1 x64
    QWSK160 - Wireshark 1.6.0
    QWSK160 - Wireshark 1.6.0 x64
    QWSK147 - Wireshark 1.4.7
    QWSK147 - Wireshark 1.4.7 x64
    QWSK146 - Wireshark 1.4.6
    QWSK146 - Wireshark 1.4.6 x64
    QWSK144 - Wireshark 1.4.4
    QWSK144 - Wireshark 1.4.4 x64

     

    Yahoo! Messenger
    QYMSGR0192 - Yahoo! Messenger 11.5.0.192
    QYMSGR0228 - Yahoo! Messenger 11.5.0.228

     

    Zimbra Desktop

    QZMD722 - Zimbra Desktop 7.2.2

    QZMD721 - Zimbra Desktop 7.2.1
    QZMD71411299 - Zimbra Desktop 7.1.4 b11299
    QZMD714 - Zimbra Desktop 7.1.4
    QZMD712 - Zimbra Desktop 7.1.2

    ↧

    Weak 1024-bit RSA Encryption

    August 13, 2013, 3:36 pm
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    Symptoms

    An external audit indicates VMware vCenter Protect is using weak RSA Encryption (1024 bit).

     

    Cause

    Various organizations require a higher level of RSA Encryption on certificates for compliance. Older versions of Shavlik Protect (8.0.2 and lower) utilized 1024-bit encryption on certificates.

     

    Resolution

    As of Version 9.0.1106 Shavlik Protect utilizes 2048-bit encryption on its certificates. Upgrading to the latest version of  Protect will utilize the 2048-bit encryption.

     

     

    Shavlik Protect Upgrade Guide

     

    Downloads

     

    Version History

    ↧
    ↧

    Microsoft post install issues for MS13-061 and MS13-066

    August 15, 2013, 9:27 am
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    Microsoft has identified customer facing issues for MS13-061 and MS13-066 and has revised support for these patches.  The Shavlik Content Team will be removing detection for MS13-061 when installed on Exchanged 2003 and MS13-066 installed for ADFS version 2.0 in the content update released Thursday, August 15th.

     

    We suggest performing the following for customers who have already installed the affected patches:

     

    • MS13-061 that was applied to Exchange 2003.  Exchange 2007 and 2010 are unaffected:
    • MS13-066 applies to ADFS version 2.0 only.  ADFS version 1.0 and 2.1 are unnaffected: 
      • Manually uninstall the update through Programs and Features.  Click 'Viewed Installed Updates' and locate KB2843639 and uninstall it.
    ↧

    Show All Windows Updates Applied to a Computer

    June 25, 2013, 3:41 pm
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    Use the following to create a searchable list of all Windows Patches currently installed. This is useful when trying to identify if a specific patch is already installed.

     

    *This log can be reliably used only to retrieve updates for Windows OS itself and its components (such asWindows Internet Explorer (IE) or Windows Server roles and features). This will not list updates for any non-inbox software (such as Microsoft Office or Exchange Server).

     

     

    Note: This will create the hotfixes.txt file in the directory that Command Prompt is currently listed in.

     

    1. Open Command Prompt.
    2. Type wmic qfe list full /format:list > hotfixes.txt
    3. Type start notepad hotfixes.htm


    cmd.png

     

    Use Ctrl + F to search the exported list of installed patches.

     

    list of patches.png

    ↧

    Protect Console Service Crashes Frequently

    August 7, 2013, 12:53 pm
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    Symptoms


    Shavlik Protect Console Service crashes frequently and/or will not stay started.

    Potential Causes


    An accumulation of files in the 'BadFiles' directory or the 'NonRoutable' directory can cause the Console Service to fail to stay started.

     

    Resolution


    Navigate to the Arrivals Directory. Any files that are located within a BadFiles directory or the NonRoutable directory should be deleted.

    -On Vista/2008/7: C:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals

    -On XP/2003: C:\Documents and Settings\All Users\Application Data\LANDesk\Shavlik Protect\Console\Arrivals

     

    Example:
    c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\Patch\CryptZip\BadFiles
    c:\ProgramData\LANDesk\Shavlik Protect\Console\Arrivals\NonRoutable

     

    The following command can be ran in command prompt to delete all files within the Assets directory.

    1. Open command prompt and enter the following command replacing  {PATH_TO_ARRIVALS} with the literal path to your console system's Arrivals directory.
      • del {PATH_TO_ARRIVALS}\*.* /S /Q > C:\Deleted_Arrivals_Files.txt

    For Example:

      • del "C:\Programdata\LANDesk\Shavlik Protect\Console\Arrivals"\*.* /S /Q > C:\Deleted_Arrivals_Files.txt

       

      NOTE: Ensure you enter the directory of the Arrivals path exactly. This command will delete all files in all subdirectories of the directory indicated. Running command line statements is done at the users own risk.

       

       

       

       

       

      If this does not correct your issue please consider checking with our community of users at
      http://community.shavlik.com

       

      If you would prefer you may also submit a ticket for Technical Support at
      http://support.shavlik.com/

      ↧
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