Symptoms

After performing a Help > Refresh Files, the Shavlik Protect console crashes with an unhandled exception error prompt.

Cause

Although there are numerous possible causes, it is likely one or more Protect data files are corrupt, missing or out of date.

Resolution

Option 1:

1.  Locate and delete the corrupted *.xml, *.cab, *.exe, *.msi or*.zip from C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles.

2.  Perform a Help > Refresh Files to download the latest data files.

Option 2:

1.  It may be difficult or time consuming to pinpoint which file is causing the issue so it may be faster to delete all the files from C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles excluding the subfolders.

2.  Perform a Help > Refresh Files to download the latest content files.

3.  Restart Protect.

Option 3:

1.  If updating Protect data files manually, please re-download the files and verify they are not corrupt or being blocked by the OS. How To: Manually updating patch data files for Shavlik Protect

2.  Place the files in the C:\ProgramData\LANDesk\Shavlik Protect\Console\DataFiles folder

3.  Restart Protect.

Product(s)

Shavlik Protect All Versions.