Purpose

This document is meant to provide information about where to obtain logging related to Shavlik Patch for Microsoft System Center.

Description

Starting with Microsoft System Center 2012 there is a new log reading tool available called CMTrace.

You can locate this on your Configuration Manager server under:

C:\Program Files\Microsoft Configuration Manager\tools\cmtrace.exe

We recommend creating a shortcut to this or setting this as the default log reader.

Locations of log files and useful information:

System Center Configuration Manager (SCCM) Server:
- C:\Program Files\Microsoft Configuration Manager\logs
  - Contains all logs related to operations of Configuration Manager
  - Most useful log(s) when troubleshooting issues with Shavlik Patch:
    - wsyncmgr.log - WSUS synchronization operations
- C:\Users\*SCCM-Admin*\Shavlik\Shavlik Patch
  - Contains both logs and datafiles/binaries used by Shavlik Patch plugin.
    - Logs found here:
      - AutoPublish.log - Contains logging of publishing process.
      - Shavlik Patch.log - Contains logging of Shavlik Patch plugin operations.
Client
- For trouble with deployment of dependent action patches (Java or Apple) it can be beneficial to obtain the following:
  - C:\Windows
    - WindowsUpdate.log
  - C:\ProgramData\Shavlik\Installation
    - Contains files related to deployment of dependent action patches (Java, Apple). Collect and zip everything in this folder.
    - Note: This folder is automatically cleaned out after 30 days

The below table will help in understanding what log(s) may be most helpful during certain workflows:

(Click to Enlarge)

Shavlik Patch for Microsoft System Center

(Formerly SCUPdates)