| Symptoms |
|---|
When performing certain tasks within Protect, the console crashes and gives an error: Error loading patch definitions Bulletin '-1' could not be found.
Tasks that may cause this include:
- Help - Refresh Files
- Tools - Custom Patch Editor
- Manage - Custom Patches
- View - Patches
- Opening Patch Groups
- Opening Scan Templates
The Bulletin value may vary.
Logs will indicate this error:
2014-05-23T14:44:05.1417481Z 0003 C Launcher.cs:73|ST.UI.UserViewableException: Error loading patch definitions: Bulletin '-1' could not be found. ---> System.InvalidOperationException: Bulletin '-1' could not be found.
at ST.CustomPatch.Data.CustomPatchFileReader.FindBulletin(AssessmentData assessmentData, IReadOnlyDictionary`2 bulletins, UserGeneratedPatch customPatch)
at ST.CustomPatch.Data.CustomPatchFileReader.CreateBulletins(AssessmentData assessmentData, IEnumerable`1 customPatchFiles)
at ST.CustomPatch.Data.CustomPatchFileReader.AddCustomPatchesToCatalogData(AssessmentData assessmentData, PackagingData packagingData, IReadOnlyCollection`1 customPatchFiles)
at ST.UI.Controllers.CatalogData.CatalogDataModelBuilder.<BuildAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess
at ST.CustomPatch.Data.CustomPatchFileReader.FindBulletin(AssessmentData assessmentData, IReadOnlyDictionary`2 bulletins, UserGeneratedPatch customPatch)
at ST.CustomPatch.Data.CustomPatchFileReader.CreateBulletins(AssessmentData assessmentData, IEnumerable`1 customPatchFiles)
at ST.CustomPatch.Data.CustomPatchFileReader.AddCustomPatchesToCatalogData(AssessmentData assessmentData, PackagingData packagingData, IReadOnlyCollection`1 customPatchFiles)
at ST.UI.Controllers.CatalogData.CatalogDataModelBuilder.<BuildAsync>d__0.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccess
| Solution |
|---|
The error is caused when trying to read in the ST.CustomPatch.config file: "C:\ProgramData\LANDesk\Shavlik Protect\Console\ST.CustomPatch.config"
To correct this, rename the file to ST.CustomPatch.config.old.
| Affected Product(s) |
|---|
Shavlik Protect All