| Symptoms |
|---|
Upgrading to version 9 fails with errors.
- This installation package could not be opened. Verify that the package exists and that you can access it, or contact the application vendor to verify that this is a valid Windows Installer package.
Errors located in the Protect Installer log files (ProtectInstall_20130903_204512.log) in the TEMP directory (%TEMP%)
- 2013-09-03T20:45:12.7989609Z 0b0c E BitsNotification.cpp:156 Error from BITS: The server does not support the necessary HTTP protocol. Background Intelligent Transfer Service (BITS) requires that the server support the Range protocol header.
| Cause |
|---|
Clicking the prompt from Protect to upgrade will download a no longer supported web installer.
The web installer is 1.15mb where the full installation file is 154mb.
*Note the Name and Size difference between the 2 files.
| Resolution |
|---|
Download the full installation file from http://www.shavlik.com/downloads/.
*Note: Always read upgrade documenation prior to running the upgrade. Failure to do so increases likelihood of upgrade issues.
| Affected Product(s) |
|---|
Shavlik Protect 9.0.x