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Agent Expiration Date Differs from Console Expiration Date

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1604_157_49_cache.png

 

Symptom


The Protect Console expiration date is different than the expiration date shown in the Protect Agent.

 

(Example of Protect Console Expiration Date)

1-console expire date.png

 

 

 

(Example of Protect Agent Expiration Date)

2-agent expire date.png

 

Cause


Agent seats are held for 45 days from the last time they successfully checked in. This is to allow a seat to be reclaimed by the Console in the event an Agent goes unused for a prolonged period of time. The Agent's expiration date will be 45 days from the last time it successfully checked in.

 

Resolution


If the Agent has an expiration date older than 45 days from today, initiating an Agent check-in should refresh its expiration date.

 

Affected Product(s)


Shavlik Protect 9.x
vCenter Prtoect 8.x


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