As a part of our commitment to continuous improvement of self-help and online support, we wanted to give you advance notice of some upcoming changes. We are currently migrating our Ivanti Communities (community.ivanti.com & community.shavlik.com) to a new site. The migration is to help facilitate a seamless customer experience between our systems, as well as help unify our products under the Ivanti brand.
Update 20th January 2019- Site is now read only and migration has started.
Webinar Introduction to New Community
Soon to be scheduled - watch out for the announcement!
What does this mean for me as a customer?
- You will use your same credentials to continue accessing forums, knowledge base, and the support/success portal.
- Your access to support does not change.
- Notifications from the community will now be sent to the registered email address (the one you log into the site with). Previously some users established a secondary email to receive emails at –this feature will no longer operate that way.
- The look of the site and the structure of certain things will be different, so we will be hosting webinars to discuss some of these changes.
- Please watch Community.Ivanti.Com for information about when these will occur.
- (Recordings of these webinars will be available for on demand access)
When will the new site be live?
Currently scheduled for Monday 21st Jan 2019
During the migration process, Community.Shavlik.Com will be placed in read only mode. This will leave the site accessible to search, and read kb's and forums, but no new data will be permitted for submission until the migration is complete and we are on the new site.
Do I need to register for this new site?
If you are already registered for any of our existing support sites – you do not need to re-register.
This includes:
- Community.Ivanti.com
- Community.Shavlik.com
- Success.Ivanti.com
- Support.Ivanti.com
If you are not registered, you can choose to register with the site at any time to gain access to features such as downloads and support.