Purpose

This document shows how to find the installation and setup logs for Patch for Windows. These are often requested by Ivanti support when troubleshooting installation failures.

Description

The setup and installation logs for Patch for Windows can be found by doing the following:

• Go to Start > Run (or search) > Type: %temp%
• C:\Users\*your_user*\AppData\Local\Temp

Either option brings you to the same directory. You will need to search the temp directory for the following naming of files. There may be multiple of each depending how many times you have attempted installation. The newest log files would be the best to collect for support.

• ProtectInstall_xxx.log - Patch for Windows install log file.
• ProtectSetup_xxx.log - Patch for Windows install log file.
• STPlatformInstall_xxx.log - Agent installation log file.
• STPlatformUpdater_xxx.log - Additional logging for agent setup/install.

Additional Information

For information on collecting other/additional logging please see the document, How To: Gather console, patch deployment and agent logs for Ivanti Patch for Windows

Affected Products

Patch for Windows 9.3+