Symptoms

When performing a scan you get Error Code 830, unable to connect to the virtual server.

Cause

When scanning a virtual machine VMware Tools need to be installed and on a supported version.

Resolution

• Install or update VMware Tools, and then refresh the ESXI Hypervisor in your machine group so it shows the VMware Tools current or supported. Run the scan again.

Or

• Update the password for the credentials you are using for the vsphere/hypervisor in the console.

Product

Patch for Windows Servers 9.X